Job Description

Come Build Hope and Homes with Us!



FT Program Supervisor

Wentworth Program - Hamilton ON

Salary:

$56,500-$67,000

Closing Date for Application:

July 14, 2025

Position Description:

Working with the Wentworth staff team, the Program Supervisor is responsible to provide tenants in Indwell's Wentworth Program with supports that help people maintain health and housing. Reporting to the Program Manager, the Program Supervisor will provide supervision and support to program employees and volunteers.



What matters to you? Being in a work culture that operates out of their core values of DIGNITY, LOVE and HOPE- embracing diversity, promoting equality and inclusion. A place that sees you as a LEADER contributing your individuality to champion the vision of creating communities that TRANSFORM lives.

About Us:

Founded in 1974, our Christian charity continues to thrive and grow exponentially as we serve people impacted by poverty and homelessness through our vision of HOPE and HOMES for All. We are the fastest growing developer in Ontario creating affordable high quality efficient housing communities coupled with supportive programs to over 1200 tenants to meet their needs of health, wellness, and belonging. To learn more, go to: indwell.ca/our-model

What our Tenants say:

"The welcoming you get when you walk through the doors, from tenants to staff. They're always checking on you." "Living at Indwell has been teaching me to do things and taught me how to get along with better people, be better people and trust people and let people do and say what they want." "An affordable rent. It's huge, it's huge. It means I can eat properly. And that affects my physical and mental health, so that is huge."

Hours of Work:

Full time - 40 hours per week. Some flexibility is required to meet program needs, including evening and weekend hours. Participation in the on-call schedule is required.

WHAT YOU WILL BE DOING:

Supervising and supporting an interdisciplinary team of employees as assigned, providing leadership and direction. Conducting and documenting regular check-ins with staff and completing employee performance evaluations. Ensuring consistent and clear direction to program staff around maintaining and protecting tenant health records. Attention to team dynamics, and the development and maintenance of positive team culture. Coordinating and performing on-call responsibilities as required. Overseeing a thorough onboarding and orientation process for new employees, students, and volunteers. Participating and leading the staff recruitment process as needed, in collaboration with Program Manager and HR Team. Consistently collaborating and communicating with Program Manager to identify and problem solve around gaps in systems and processes. Participating and contributing to relevant Cross Regional Teams. Leading, attending and actively involved in team meetings and other agency meetings as required. Keeping apprised of new research and developments relevant to your role, through workshops, journals, websites and?literature?and?transfer knowledge?back to the team and tenants in the most effective manner available. Overseeing the intake process for new tenants and supporting the team with coordinating move-ins and tenant welcome. Support roll-out of new assessment tools to program staff and tenants. Developing and maintaining relationships with community and health partners to support the team and tenants in connecting to community resources and supports. Leading, coordinating and/or participating in case conferences with outside supports. Coming alongside staff and tenants to achieve their goals while encouraging independence and recovery. Apply evidence-based practice, influence policy and program development, identify relevant and appropriate, trauma informed care, promoting hope and trust. Reviewing Landlord Tenant Board process, as needed, in collaboration with the Program Manager, and representing Indwell at possible hearings. Support the?team / staff responses to tenant complaints/concerns. Maintaining a safe and healthy working environment. Other duties as required.

WHAT YOU WILL BRING:

Post-secondary degree in related field with 2 years of experience in a social service setting with leadership skills/supervising team. BSW and experience working in mental health and/or addictions is beneficial. Experience working within a case management framework with individuals with serious mental illness, substance use, or other special needs A warm, sensitive, and caring approach Ability to maintain good interpersonal relationships and have a genuine interest in supporting people living with mental illness Work independently, have strong problem-solving skills, be flexible, organized, responsible, and take initiative A valid "G" class driver's license with own vehicle

We want you to thrive:

Vacation: 3 weeks paid with 8 HEAL days (sick and personal appointments) per year Benefits ($6,000/year) paid: Extended health (100% medication coverage- some exceptions may apply), dental and vision care. Life Insurance Employee Assistance Program- primary care and professional consulting services Group RRSP: Indwells gives 5% of salary, you can opt in for further contributions New Staff Orientation Days Professional and Personal Development- annual Leadership Conference (themed with guest speaker) + Spiritual Ranch Retreat (reflection and recharge with various outdoor activities). Cliffs Strengths Finder Assessment facilitated by People Developer for mentoring opportunities, Lunch and Learn Webinars, Indigenous Cultural Competency and 2SLGBTQ Awareness. Non-Violent Crisis Intervention (NVCI), First Aid/CPR/Naloxone, Therapeutic Relationships and Applied Suicide Intervention (ASIST) Social Events: Indwell's Hope and Homes Banquet yearly to celebrate the important work we do + team gatherings

As Indwell works to support diverse tenant populations, we are seeking to create a diverse work culture that closely matches the diversity of our communities with qualified individuals who share our commitment to equity and inclusion, who will contribute to the diversification of ideas and perspectives. Our supports, services and employment are open to people from every creed, race, ethnicity, sex, ability, sexual orientation, and gender identity. And we especially invite applications from Black, Indigenous peoples, members of racialized communities and intersectionalities. Indwell's leadership are motivated by the example of Jesus Christ as reflected in Indwell's statement of faith.



Inspired to JOIN OUR TEAM, we invite you...

To APPLY:

Please forward your cover letter and resume to our website: www.indwell.ca/careers. We thank all for your interest; however, only those applicants that are being considered will be notified.



Personal information submitted will be used only for employment opportunities within Indwell in accordance with the Freedom of Information and Privacy Act.



Accommodation will be provided to applicants who make their needs known in advance for the duration of the hiring process as required under Indwell's Employment policy.