Job Description

The Program

At Taproot Community Support Services, we're a 100 percent employee-owned organization through an Employee Ownership Trust (EOT). Every employee is an owner from their first day, with a voice in shaping Taproot's future and the opportunity to share in employee ownership dividends.



As a Certified B Corporation, we harness business for good. Since 1983 we've grown steadily, now delivering support across Alberta, British Columbia, and Ontario through more than 90 contracts.



Our 700-plus employee-owners live by five shared values: we are stronger together, we lead with optimism, we embrace challenges, we respect every voice, and we go above and beyond. Guided by these principles, we deliver more than 125 community-based services each year. We walk alongside about 1,600 children, youth, families, and people with diverse abilities, with revenues exceeding $50 million.



The Transitional Outreach Program offers transitional supported living services for at-risk youth (aged 17 and 18-year-old with impaired intellectual functioning, FASD, Autism which affects their adaptive functioning) who are currently under the supervision of MCFD and eligible for CLBC services at age 19. The youth may be disconnected from positive family/community supports and require intensive, specialized support to work through their challenges, which may include substance misuse, homelessness, alienation from school, violence, physical and mental health, isolation, sexual exploitation, criminal activity and/or gang involvement.



Following a Housing First model, first priority is securing safe, permanent, affordable housing as quickly as possible. Workers then assist youth in locating, accessing and using easily-accessible and user-friendly community-based supports with minimal barriers (paperwork, waiting lists and eligibility requirements) to maintain their housing and avoid homelessness.

In Your Role You Will

Assist the Program Manager with hiring, orienting, supervising, and professional development of transitional supported-living program staff. Ensure facilities and equipment are in place to operate the program and that program facilities are maintained and pass inspections per established standards and procedures. Ensure staff focus on the health, welfare, safety and security of service recipients and staff. Coordinate work and assign referrals. Collaborate with the Program Manager on program development, formulation of policies and procedures, and program evaluation. Serve as advocate for youth served and liaise with external agencies/professionals. Represent the program and/or agency in the community, as well as with government agencies, families/caregivers and funding bodies; network with other agencies, organizations, individuals and community groups for the benefit of the service recipients and program. Prepare/provide reports and supervise staff submission of expense claims and time sheets. Support nutritional food plans, in program and off-site. Use appropriate crisis prevention and intervention standards and practices. Ensure staff who dispense medication to service recipients receive appropriate training, and that all medication is dispensed according to the guidelines established by the Medication Safety and Advisory Committee. Operate motor vehicles safely and legally while transporting service recipients or on Taproot business. Facilitate regular staff meetings. Provide on-call and emergency response as required. Perform miscellaneous job-related duties as required.

The Position

The Program Supervisor (PS) is responsible for ensuring program operations, including the service of persons-served, comply with CARF-accreditation, funder-based contacts, Taproot policies and procedures, and applicable standards and legislation. As well as, ensure use of best practices in quality care when supporting persons served.



The PS also work directly with persons served and their families/care teams, and liaise with funders, community partners and other agencies.




Scheduling:

One (1) permanent full-time position working 40 hours per week:

Monday through Friday, 0900-1700, with some flexibility required to meet the operational needs of the contracted providers Requires the full ability to perform on-call duties

Mandatory Pre-Employment Screenings and Checks

Prior to confirmation of employment, all applicants must provide a copy of a current Criminal Record Check and/or Government Screening Letter. These checks vary depending on province and sector and will be communicated by the Program Hiring Team.

As An Ideal Candidate You Possess

Diploma or Degree in Social Work, Child and Youth Work, Sociology or Psychology or other social services, etc. Minimum 3 years recent related social services experience Minimum 1 year supervisory or management experience NOTE - Other combinations of education and experience may be considered.


Valid CPR/First Aid Valid BC Driver's License with clean driver's abstract and a reliable vehicle Non-Violent Physical Crisis Intervention Certificate and Conflict Resolution Certificate (or willing to obtain during probationary period) Proactive Procedures, Behaviour Strategies, Foundations and Positive behavior supports experience is an asset WHMIS, and Food Hygiene and Sanitation certificates an asset Ability to comprehend information and communicate effectively both orally and in writing (in English), including business communications and basic mathematics.

What Taproot Community Support Services Does

At Taproot, your passion for helping others can truly make a difference. As an employee-owned company, we value collaboration, learning, and innovation. Our strength-based approach guides both our care and how we support each other. Join a team where your voice matters, and together, we're building a company we're proud of.

Our Employees Enjoy

Employee ownership from day one through our EOT, with opportunity for profit-sharing dividends Work/life balance Learning and career development opportunities Competitive wages and salaries Paid vacation and benefits for eligible employees Defined benefit pension plan (Municipal Pension Plan) for eligible employees within British Columbia Matching RRSP plan for eligible employees within Alberta Professional development opportunities and job-related training Employee and Family Assistance Program Long Service Milestone rewards Employee referral bonus program A values-driven workplace -- as a Certified B Corp, we're committed to using business as a force for good

Website reference

For more information on Taproot Community Support Services visit our website: taproot.ca

Closing Statement

No candidate will meet every single desired qualification. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you! Please apply.



Equal-Opportunity Employer

Our commitment to creating a diverse and inclusive work environment is unwavering. We believe that varied backgrounds and experiences fuel innovation and success. As an equal-opportunity employer, we prioritize diversity, equity, and inclusion across all operations. We're seeking candidates passionate about contributing to our multicultural teams and enriching our workplace with their unique insights and cultural sensitivity.

We encourage individuals from diverse backgrounds to apply and join us in fostering a welcoming and inclusive environment.



No telephone calls please. Only those candidates selected for an interview will be notified.