Job Description

Program Manager -

Day Services and Supported Independent Living (SIL)

Location:

On-site, Winnipeg, MB

Type:

Full-time

Position Summary:

The Program Manager reports directly to the Director of Operations and is responsible

for the overall leadership and management of S.P.I.K.E.'s day programs and Supported

Independent Living (SIL) services. This includes oversight of SIL staff, and evening life

skills programming that utilize the same resources and locations as day services. The

Program Manager ensures programs are designed and delivered in ways that empower

individuals to achieve their personal goals and desired outcomes. Additionally, the

Program Manager contributes to the agency's financial health and ensures policies and

procedures are implemented in alignment with S.P.I.K.E.'s mission and values.

Key Responsibilities:

Organizational Leadership

Provide ongoing leadership by promoting S.P.I.K.E.'s mission, vision, and core values. Ensure adherence to Manitoba Family Services and Housing standards, policies, and
procedures, including those specific to SIL services.

Foster a positive and supportive work environment for staff across day programs and
SIL operations.

Align resources to support the individuals served by S.P.I.K.E. in both day and
residential services.

Program Leadership

Lead the development, implementation, and evaluation of day programs and SIL
services, ensuring they meet the needs and goals of individuals served by S.P.I.K.E.

Act as a resource for addressing client support, residential, and service delivery
issues.

Coordinate formal program evaluations to assess outcomes and service effectiveness.
Supported Independent Living (SIL) Oversight

Provide leadership and operational oversight of S.P.I.K.E.'s Supported Independent
Living programs, including SIL staff supervision.

Ensure SIL services promote independence, choice, dignity, and community inclusion
for individuals supported.

Oversee staffing models, scheduling, and service delivery to ensure safe, consistent,
and person-centered supports.

Ensure SIL programs comply with all applicable legislation, licensing requirements,
funding agreements, and standards set by Manitoba Family Services and Housing.

Address residential concerns, incident management, and risk mitigation in
collaboration with staff, individuals served, and their support networks.

Support continuous improvement of SIL services through evaluation, feedback, and
best practices.

Oversee the design and implementation of evening life skills programs that use the
same locations and resources as Day Services, ensuring integration and continuity

between programs.

Strategic Planning

Work with the Executive Director and Director of Operations to develop and implement
strategic business and organizational plans.

Identify opportunities for program growth and improvement in both day services and
SIL, ensuring alignment with the agency's mission and long-term goals.

Policy and Procedure Administration

Oversee the development and administration of organizational policies and procedures
related to day services and SIL.

Ensure staff are aware of and comply with all relevant policies. Recommend changes to policies to improve day-to-day operations and long-term
success.

Financial Oversight

Contribute to the financial health of S.P.I.K.E., safeguarding the organization's assets. Assist with budgeting, cash management, payroll, and financial reporting related to
day programs and SIL operations.

Advocacy and Community Engagement

Advocate for justice, inclusion, and full community participation for the individuals
served by S.P.I.K.E.

Ensure that S.P.I.K.E. empowers individuals to achieve their personal outcomes
across all services.

Public Relations and External Relations

Build and maintain positive relationships with community partners, funding bodies,
landlords, and external agencies to support SIL and day programs and enhance

S.P.I.K.E.'s public presence.

Administrative Oversight

Oversee administrative functions, including union negotiations, property management,
transportation, and records management.

Ensure compliance with legislative and legal requirements. Perform additional duties as assigned by the Executive Director/Director of
Operations.

Training and Development

Provide ongoing coaching, mentorship, and professional development opportunities for
team members in both day services and SIL programs.

Foster a learning culture by identifying training needs, creating resources, and
facilitating both in-person and virtual training sessions.

Evaluate the effectiveness of training programs and make improvements as needed.

Skills

Strong interpersonal skills and the ability to develop and maintain effective working
relationships with staff, clients, and their support networks.

Ability to handle sensitive materials and maintain confidentiality. Strong written and oral communication skills. Strong problem-solving skills. Ability to work effectively under deadline pressures in a fast-paced environment with
strong time management skills.

Team-oriented with a collaborative approach. Creativity and ability to plan and facilitate activities. Ability to interpret and adhere to the Collective Agreement. Reliable, with excellent attendance.

Qualifications:

Education: Disability and Community Support, Recreational Therapy, or related field. Certifications: Criminal Record Check Child and Adult Abuse Registry Check First Aid Certification Clear Driver's Abstract Valid class 5F or 5I driver's license with access to a reliable vehicle
Job Types: Full-time, Permanent

Pay: $58,240.00-$62,400.00 per year

Benefits:

Dental care Extended health care On-site parking Paid time off
Application question(s):

Do you have your full or intermediate MB drivers license? How many years in a leadership role do you have? Have you ever been interviewed or employed by SPIKE before?
Work Location: In person