At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive.
Lyft is seeking an experienced Program/Project Manager to drive transformational initiatives across our Safety & Customer Care (SCC) organization. We are looking for an exceptional candidate that will lead complex, enterprise-scale programs at the intersection of AI innovation, operational excellence, and customer experience transformation. You'll work directly with VPs and senior leadership to execute complex/strategic initiatives that impact our global support organization, our network of BPO partners across multiple continents, and millions of customer interactions annually.
The Safety & Customer Care (SCC) team is responsible for keeping riders & drivers on our platform safe and helping users resolve their issues quickly so they can get back on the road. SCC plays a key part in delivering on Lyft's overall strategy by guaranteeing the promises we make to our customers and making things right when they go wrong. We work with a wide variety of teams & stakeholders across the company to build a safe, seamless and delightful experience for Lyft's community of drivers and riders.
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