Job Description

Competition Number NU 2025-77

Union/Non-Union:

Non-Union

Position:

Program Manager - Addiction Services

Status:

Permanent Full Time

Program:

Addiction Services

Initially assigned to:

Residential Supportive Treatment

Purpose:

Reporting to the Director of Programs and Services, the Program Manager is responsible for the supervision, training, and support of program staff, ensuring alignment with the Organization's standards and best practices. The Program Manager oversees day-to-day program operation and contributes to the development and enhancement of services to ensure they are responsive, evidence-based, and aligned with client and community needs. The role ensures quality assurance and compliance with legal, professional, and organizational requirements through the consistent application of policies, procedures, and reporting systems. This position also represents the Organization at community meetings and on relevant committees and provides backup support to frontline services as needed to maintain consistent and effective service delivery. All duties are carried out in accordance with the Organization's mission, values, and strategic objectives.

Education and training:

Proof of successful completion of a post-secondary education in Social Service Work, Addictions Counselling, or Nursing and Proof of registration with the College of Nurses (if applicable) and/or extensive experience working in a residential addiction treatment center.

Requirements:

A negative Police Vulnerable Sector Check

Correctional Services Canada (CSC) Clearance or willingness to obtain

A valid class G driver's license and proof of insurance is preferred

Current First Aid and CPR required

Current Non-Violent Crisis Intervention (NVCI) training or willingness to obtain

Current Applied Suicide Intervention Skills Training (ASIST) or willingness to obtain

Able to lift at a minimum 20 lbs. from squatting to standing position

Bilingualism (English/French) is an asset

Experience:

Minimum 5 to 8 years of experience working with vulnerable populations, specifically adults living with serious and persistent substance use concerns and/or concurrent disorders

Knowledge and understanding of best practice in medication assisted treatment

Experience working in a community setting and demonstrated working knowledge of community resources

Knowledge/Skills/Abilities:

Basic working knowledge of computer software

Ability to work cooperatively and independently with minimal supervision and as part of a team

Effective problem solving and decision-making skills

Proficiency in managing challenging behaviours

Excellent interpersonal/verbal/written communication skills

Ability to maintain confidentiality as per PHIPA (Personal Health Information Protection Act)

Provide support to Team members according to administrative policies and employee needs

Demonstrated ability to manage and meet deadlines

Insight into the challenges faced by individuals involved in the justice system during community reintegration

Comprehensive knowledge of trauma-informed care principles

Personal Suitability:

Commitment to continuous learning

Demonstrated positive work record and good attendance

Demonstrated commitment to client and family-centered care

Willing to work flexible hours; days, evenings, weekends and holidays

Job Types: Full-time, Permanent

Pay: $38.04-$49.93 per hour

Expected hours: 35 per week

Benefits:

Disability insurance Employee assistance program Extended health care Life insurance On-site parking Paid time off
Work Location: In person