Job Description

Position Type: Permanent
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Closing date: 2025-09-24
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Full careers. Full lives.
Join the Medavie Health NL Team
Are you looking for a fulfilling career that makes a meaningful impact on your life, and the lives of others? As the provider of emergency medical services and medical communications operations across Newfoundland and Labrador, Medavie Health NL (MHNL) is proud to offer career opportunities for professionals who share our strong commitment to delivering healthcare to communities throughout Newfoundland and Labrador.
If you're a passionate professional seeking a unique and meaningful career, MHNL is your destination. Join our team and achieve your full potential in a supportive and dynamic environment.
Reporting to the Director, Integrated Air Program, the Program Manager, MedFlight is primarily responsible to manage and oversee the day-to-day operations and human resources needs of two dedicated, fixed wing air ambulance services. The St. John's-Based Air Ambulance is staffed with full-time crews consisting of registered nurses and paramedics who perform approximately 900 calls per years. Your mission will be to maintain the overall operational status of the air ambulance service while meeting or exceeding customer/patient expectations. The Manager is also responsible for the day-to-day operations for the Happy Valley-Goose Bay station which is staffed by rotational based Paramedics and registered nurses, completing approximately 400 calls per year. The Program Manager will also be responsible for oversight of the Coastal Labrador Air Service as well as the existing low acuity air transport program.
This position manages the Air Ambulance team, which including the following roles: Operations Manager, MedFlight Eastern/Island, Operations Manager, MedFlight Labrador, Clinical Manager, MedFlight and Flight Nurses/Flight Paramedics.
Responsibilities include:

• Participate in the development of the strategic business plan
• Ensure the strategic plan is enacted.
• Ensure that customer/patient service is a priority by developing an issue resolution process.
• Act as a liaison and build stakeholder relationships with indigenous groups serviced by the program
• Oversee the day-to-day operations of all aspects of the MedFlight Program as well as other air related contracted services
• Assist Human Resources in the recruitment and selection process for the Air Ambulance staff.
• Develop and manage the Air Ambulance team.
• Oversee the day-to-day operations for the air ambulance stations.
• Oversee various contracts and liaise with the regional health authorities, physicians, and other medical care providers.

Professional Qualifications & Competencies:

• Three or more years in a leadership position, in EMS management.
• Minimum five years' experience working as a paramedic or registered nurse with a minimum of two years of experience in a flight position a preference.
• Knowledge and/or expertise in EMS management, information technology, finance, and human resources.
• Solid managerial/supervisory experience and formal business training an asset.
• Excellent Leadership skills.
• Strong analytical, problem solving, and organizational abilities are required.
• Sound business judgment and be able to think strategically in a dynamic environment.
• Ability to work both independently and as part of a management team.
• Aptitude for negotiation and dispute resolution skills leads team members by example and practices good time management.
• Proficient computer literacy and the ability to create and edit various reports, presentations, and databases.
• Excellent interpersonal, presentation and written communication skills.

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Who we are
MHNL is the selected proponent to design, manage and operate a single, integrated road and air ambulance service in Newfoundland and Labrador. We are an incorporated, wholly owned NL-based subsidiary of Medavie Health Services (MHS), the largest contracted provider of emergency management services in Canada and a national leader in primary health care solutions, including mobile integrated health and community paramedicine programs.
Together with Medavie Blue Cross, MHS is part of Medavie, a national health solutions partner and innovative leader in benefits management, health management, and healthcare delivery. Backed by our team of over 8,200 dedicated professionals, we exist to improve the wellbeing of Canadians so that every life can be lived to the fullest.
We're one of Canada's Most Admired Corporate Cultures, one of Canada's Top 100 Employers, and certified Rainbow Registered as an organization that champions diversity, equity and inclusion. We foster a culture of caring where people are celebrated beyond their roles and valued for who they are and what they contribute.
If you share our mission of improving the wellbeing of Canadians, join our team.
What it's like to work with us
We are more than just a workplace - we are a people-focused, visionary organization dedicated to fostering well-being and making a meaningful impact on the lives of our employees and the Communities we serve.
We celebrate individuality and value the diverse perspectives and skills our employees contribute. We go beyond providing competitive pay and comprehensive benefits by offering opportunities for personal and professional growth, meaningful experiences, and supportive leadership. At Medavie, you'll find more than just a job -- you'll find a pathway to a full and rewarding career.
We welcome diversity
We believe our employees should reflect the communities we serve and welcome applications from candidates of all backgrounds. To provide the best experience possible, we will support you with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team of your needs. We are committed to making sure recruitment, retention, advancement, and compensation are fair and accessible while following all relevant human rights and privacy laws.
We put safety first
Employees of MHNL are accountable to our patients and coworkers by participating in and supporting all safety-related initiatives, as well as acting in a manner that fosters a culture that focuses on patient safety and a safe workplace.
Only those selected for an interview will be contacted.
If you experience any technical issues throughout the application process, please email: humanresources@medaviehs.com.

Skills Required