Job Description

Catholic Social Services (CSS) is currently seeking a full-time, 40-hour-per-week Program Manager in EDMONTON to join our Resettlement Assistance Program. You are confident, thoughtful, and motivated to achieve success while providing excellent client-centered care and supporting others in your community. This posting will close on November 25, 2025.

Job Summary:

The Program Manager provides strategic and operational leadership for multiple programs within the Immigration and Settlement Service at CSS. This role ensures high-quality service delivery, manages program sustainability, and drives innovation while maintaining compliance with funder requirements and Agency standards.

Key Responsibilities:

Provide strategic direction and coordination to ensure programs operate efficiently and effectively. Liaise regularly with Team Leaders to support service delivery, resolve operational issues, and ensure program consistency. Monitor and manage program risks to ensure sustainability and alignment with Agency goals. Lead internal initiatives promoting innovation, collaboration, and service alignment across ISS programs. Assist the Director in preparing funding proposals and managing program budgets. Prepare and submit comprehensive reports (monthly, quarterly, annual) including statistical, financial, and narrative components. Ensure compliance with Agency policies and funder requirements for documentation and reporting Oversee financial reporting and budget monitoring. Supervise and support staff through recruitment, onboarding, training, scheduling, and performance evaluation. Plan and implement targeted staff development initiatives. Foster a collaborative, inclusive team environment that supports professional growth and service excellence. Analyze community trends and service data to inform strategic planning and program innovation. Build and maintain strategic partnerships to enhance service delivery and community impact. Represent the Agency in community networks, sector committees, and advocacy initiatives. Respond to emerging community needs and policy changes by adapting program strategies. Oversee program evaluation processes, including outcome measurement and quality assurance. Review feedback and performance metrics to drive continuous improvement. Support integration of trauma-informed, culturally responsive, and equity-focused practices. Perform other related duties as assigned.

Qualifications and Requirements:

Bachelor's or Master's (preferred) degree in Social Sciences or a related field. 3-5 years of supervisory and program development experience, preferably in the settlement, community, or other social services settings. Demonstrated ability to manage multiple programs and diverse teams. Experience in securing and managing grant funding, budgets, and reporting requirements. Strong background in program development, implementation, and evaluation. Proven ability to work in culturally diverse environments and respond to the needs of immigrants and refugees. Knowledge of community partnerships, government stakeholders, and sector trends. Additional certifications or designations are considered an asset. Equivalent combinations of education and experience may be considered. A current Police Information Check (including Vulnerable Sector Search) and Intervention Record Check (within six months) are required.
For Police Information Check including Vulnerable Sector Search, you can apply here: https://www.policesolutions.ca/checks/services/edmonton/

For Intervention Record Check, you can apply here:

https://informalberta.ca/public/service/serviceProfileStyled.do?serviceQueryId=1050354



Police Information Check including vulnerable sector search, Intervention Record Check and/ or summary of driving record are conditions of employment and the financial responsibility of the candidate.

What We Offer:

The annual salary for this position is $84,313.44 - $94,878.72 based on qualifications and experience. Flexible benefit options available for eligible employees. A supportive and adaptable work environment that values collaboration and innovation. Opportunities to contribute meaningfully within a team-oriented organization where your ideas are heard and your impact is visible. Professional growth and development within a dynamic and expanding Agency that is taking a leadership role in the sector.

About Catholic Social Services:

You will be joining an established Agency that is guided by faith to care for and bring hope to people in need with humility, compassion and respect.

With more than 60 years of service delivery, Catholic Social Services is one of the largest multi-function social services agencies in Canada, with more than 1900 staff, and hundreds of volunteers delivering 130+ programs throughout Central Alberta and Edmonton.

Our values are at the core of everything we do!

Humility: We acknowledge with gratitude our human abilities and limitations. We demonstrate humility by doing the best that we can with the resources that we have. Compassion: We respond to people in need with love. We demonstrate our compassion by caring for people without judgment and without condition. Respect: We demonstrate our respect by being personally present, open and attentive to those we care for and by honouring their dignity and freedom.

We thank all applicants. Only candidates selected for an interview will be contacted.

We embrace diversity and offer equal opportunities to all qualified applicants regardless of origin, culture, ethnicity, age, ability, gender identity, and people of faith or no faith.