Job Description

SSC Program Manager

Job Title:

Program Manager

Company:

Simple Solutions Care Inc.

Location:

Edmonton, AB (Northside)

Reports To:

Senior SSC Management

Job Summary:

The Program Manager is responsible for the oversight, administration, and management of programs at Simple Solutions Care Inc. This role requires strong leadership, administrative skills, organizational abilities, and a commitment to improving the lives of clients. The Program Manager ensures that all program operations run efficiently and effectively, while maintaining compliance with SSC standards, policies, and regulatory requirements. The Program Manager plays a vital role in staff supervision, database tracking, compliance with safety and Licensing and accreditation standards, The Program Manager works closely with other members of SSC Management, providing direct staff guidance and supervision, client support through case management, and overall program oversight. Additionally, this role facilitates team communication, documentation, and reporting to the senior SSC management of Simple Solutions Care Inc., ensuring that clients within SSC programs receive the support needed to foster healing, build resilience, maintain positive mental health, and work towards healthy and positive reunification.

Key Responsibilities

1. Program Administration & Compliance

Oversee

day-to-day program operations

, ensuring adherence to

SSC policies, procedures, and ethical standards

.

Ensure that all SSC programs, policies, and operations comply with regulatory, licensing, and accreditation requirements

.o Ensure all

staff comply with SSC policies, procedures, and ethical guidelines

,providing corrective guidance when necessary. Develop, implement, and maintain

training modules

that align with

SSC policies and industry best practices

. Conduct

program evaluations

to ensure service effectiveness and compliance with organizational and regulatory requirements. Ensure

proper documentation and record-keeping

related to

programoperations, staffing, and client care

. Monitor and

write incident reports (IR)

, ensuring appropriate response,documentation, and follow-up actions, including

action plans or safety plans

. Maintain

clear communication with senior management, caseworkers, and external service providers

as needed.

2. Staff Management, Supervision, Training & Onboarding

Oversee

staff performance within the program

, ensuring all employees fulfill their roles effectively. Conduct

regular meetings within assigned programs

, providing leadership, addressing concerns, reviewing case progress, and ensuring smooth program operations. Conduct

employee supervision and evaluation reports

, providing

ongoing coaching and professional development

to promote best practices among frontline staff. Facilitate

new hire onboarding

, ensuring employees receive

proper orientation, training, and documentation

, and adhere to

all SSC protocols, policies, and procedures

. Maintain and

organize employee virtual files and binders

, ensuring records are

current, accurate, and accessible

. Develop and implement

training programs, workshops, and refresher courses

to keep staff updated on

policies, procedures, and best practices

. Foster a

culture of continuous learning and professional development

among staff.
*

3. Client Support, Case Management & Multi-Program Oversight

Manage

multiple programs

, ensuring that

client needs are assessed, met, andmaintained

across all services. Oversee

day-to-day program coordination

, ensuring

clients' specific needs areprioritized

and that services align with

individual care plans

. Ensure

staDing is properly regulated and supervised

, maintaining appropriate staff-to-client ratios while overseeing scheduling and workflow. Monitor

daily operations across programs

, ensuring that all tasks are coordinated efficiently, deadlines are met, and resources are appropriately allocated. Provide

crisis intervention, conflict resolution, and de-escalation support

as needed, effectively navigating challenges within programs.

Create and submit monthly reports for the assigned programs/homes under your supervision, ensuring program updates, client progress, and key operational details are documented in alignment with individualized healing plans and goals.

Develop and implement

individualized safety and healing plans

, ensuring a

secure and supportive environment

for clients. Ensure

client allowance forms

are

signed and properly recorded in client binders

. Act as a

liaison with schools, healthcare providers, and external professionals

, ensuring effective communication and proper documentation of

contact notes for supervisory reference

. Maintain

client binders

with

up-to-date, relevant information

for program staff.

Ensure that all licensing and accreditation requirements are met for newly established programs and existing programs

.

Ensure that an activity calendar is updated and filled for each program/home so that both staff and clients can follow structured routines and schedules

. If

new programs

and

clients enter

SSC,

SSC Management is responsible

for ensuring

all setup processes are completed

, including

signing all documentation

and

consents between SSC, caseworkers, and clients

.

Intake processing must be accurately followed and documented accurately.

Be

available

for

rotating on-call weekend shifts

at least

once or twice per month

,

responding to emergencies, staffing concerns, and program needs as required.

*

4. Facility & Safety Oversight

Conduct

monthly facility checks

and ensure compliance with

health, safety, and fire regulations

. Organize and oversee

fire drills

, documenting completion and identifying areas for

improvement

. Ensure

program sites remain clean, safe, and functional

, reporting any

facility concerns or maintenance needs

. Update

facility check reports

whenever maintenance is performed, ensuring all updates and/or changes are documented in the

SSC database

.
*

5. Communication & Collaboration

Attend

SSC management meetings

and

program meetings

tailored to specific clients and families within different homes/programs, actively participating in discussions and providing

program updates

. Take

detailed notes in meetings and conferences

, ensuring key action items are

tracked and implemented

. Foster

open communication between management and frontline staff

, ensuring

alignment with program goals and expectations

. Work collaboratively with

other departments and external service providers

to

enhance program delivery and efficiency

. Rotate within

SSC management on weekends

according to the

SSC management schedule of the month

and be available

on-call

during assigned weekends.
*

Pre-Employment Requirements:

Satisfactory reference checks. Criminal Vulnerable Sector Record check (must be dated within six months andrequired before the start date). Child Intervention Check (must be dated within six months and required before the start date). Valid First Aid with Level C CPR & AED certification. Relevant certifications in the human services field, and or managing field (preferred) Educational background in human services, social work, psychology, or related fields (degrees, diplomas, or certificates preferred).
*

Qualifications & Skills

Bachelor's degree in human services, Social Work, Psychology, Health Services, or a related field (or equivalent experience in a leadership role). Experience in program management, staff supervision, and policy compliance within a healthcare, social services, or community-based organization. Strong leadership and problem-solving skills, with the ability to effectively guide teams and make informed decisions. Excellent organizational and administrative abilities, with attention to detail in documentation, reporting, and compliance tracking. Ability to manage multiple programs effectively, ensuring all client needs are met while overseeing staff performance, coordination, and supervision. Proficiency in developing and delivering training, ensuring staff receive high-quality professional development. Strong interpersonal and communication skills, with the ability to collaborate across teams and with external partners. Knowledge of relevant legal, ethical, and regulatory standards applicable to program management
Job Type: Full-time

Pay: $27.00-$35.00 per hour

Expected hours: No less than 40 per week

Benefits:

Dental care Discounted or free food Extended health care On-site parking Vision care
Work Location: In person