At Rogers, we are committed to helping Canadians bridge the digital divide and ensure that no one is left behind in accessing reliable connectivity. Through our Service Expansion projects, we are proud to bring our wireless and internet service to homes and businesses across the country to connect them to the people and things that matter most.
Our rapidly growing team is looking for new team members who are committed to making connectivity possible for our neighbours, communities, and local businesses. This team works cross-functionally, collaborating with our Network, Rogers for Business, and Consumer teams to make a lasting impact in underserved or unserved communities for generations to come.
Come play a key role in building the future of innovation in Canada.
Are you up for the challenge and the fun? If so, consider the following opportunity:
The Program Manager, Vendor Performance is accountable to provide assurance of contract governance and alignment of service level expectations through monitoring and reporting of source data into performance management KPI\xe2\x80\x99s across Canada for Wireline Network capital programs. This role partners closely with other teams within such as but not limited to, the Access Networks PMO, Regional deployment teams, Supply Chain and Procurement in assessing, reporting on, and improving contractor performance while supporting the business\xe2\x80\x99 requirement for cost savings and improvements.
As a lead within PMO that acts as oversight and liaison for internal Rogers teams and vendors to ensure compliance, you will highlight through comprehensive partner performance packages as issued to select companies and disseminated across senior leadership and delivery teams. The packages include managerial level reporting along with operational level data for independent root cause analysis and correction of performance issues. Monthly meetings are conducted with select companies and internal teams for a greater level of guidance and collaboration on key issues.
What you will be doing
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