Job Description

Program Manager - Autism & Montessori Kids Division

OneHealth - Montessori Kids

Position Overview

The

Program Manager

is accountable for providing leadership, support, and oversight of the day-to-day operations within the

Autism and Montessori Kids division at OneHealth

. This role ensures seamless intake, onboarding, service planning, scheduling, provider matching, billing, and clinical coordination. The Program Manager serves as a key leader in supporting families, providers, and staff while ensuring compliance with quality, financial, and legislative standards.

Program Operations

Lead the

intake and onboarding of 30-40 new clients

within the Autism & Montessori Kids division. Ensure onboarding documentation is fully completed, filed, and signed off by administrative staff. Serve as the

primary relationship owner

for assigned clients and families, maintaining communication about service plans, funding (Ontario Autism Program, benefits administration, and other sources), and progress.

Service planning and provider matching

: collaborate with families and clinical supervisors to align client needs with qualified providers. Manage

scheduling and rescheduling

, ensuring sessions are aligned with provider availability, family needs, and service authorizations. Partner with marketing to deliver workshops and campaigns that engage families and support community awareness.

Clinical Caseload Monitoring

Collaborate with clinical supervisors, senior therapists, and instructor therapists to ensure treatment plans are implemented with fidelity. Develop and maintain

service plans

with the clinical team. Monitor clinical documentation, treatment delivery, and quality assurance. Ensure all support provided aligns with

person-directed plans

that respect dignity, rights, and well-being. Lead weekly clinical team meetings to review service delivery, assignments, and quality standards.

Financial Management

Review and reconcile

service plan budgets

, billing, and payments. Monitor program revenue and staffing expenditures to ensure financial accountability. Approve payroll for supervised staff. Ensure billing accuracy with families, funding sources, and third-party payers.

Staffing, Training & Development

Manage the

recruitment, onboarding, and training

of staff and providers. Oversee

provider credentialing and compliance

requirements. Foster a strong team culture through team norms, regular meetings, effective communication, and conflict resolution. Ensure staff follow the

Employment Standards Act, Occupational Health & Safety Act, Services and Supports to Promote the Social Inclusion of Persons with Developmental Disabilities Act

, and other relevant regulations. Provide

coaching, mentoring, and performance feedback

to supervisory staff.

Program Administration

Maintain appropriate staff and provider schedules. Adjust scheduling to respond to staffing changes or client needs. Oversee and approve therapy timesheets, aligning with service plans. Ensure program goals align with

OneHealth's Montessori Kids mission

and overall strategic objectives.

Qualifications

College Diploma or Bachelor's degree in

Human Services, Education, Psychology, or related discipline

. Training or certification in

CPI (Crisis Prevention), Conflict Management, Leadership, Disability Studies, or ABA

is an asset. Minimum

5-7 years of supervisory/management experience

, preferably in autism services, education, or developmental services. Experience with

service planning, budgeting, billing, and scheduling

. Strong knowledge of

Autism Spectrum Disorder

and evidence-based treatment models. Demonstrated skills in

people management

, coaching, and staff development. Competency with scheduling and database systems. Knowledge of Ontario's relevant legislation (ESA, OHSA, Social Inclusion Act). Experience with

residential/respite or therapy center programs

is an asset. Bilingualism in

English and French

considered an asset.

Location

: OneHealth Montessori Kids Centre - Ottawa, Ontario

Employment Type

: Full-Time

Compensation

: Based on experience