Job Description

Why Work for Toronto Foundation for Student Success (TFSS):

Toronto Foundation for Student Success (TFSS) helps mitigate poverty issues that prevent children from thriving at school. We work with school communities, partners, governments, donors, and other organizations, to provide safe and inclusive programs that support students in underserved communities. We believe that if we improve the health and well-being of our children, they will do better in school. And, if they do better in school, they will have a better future. TFSS is recognized by Charity Intelligence Canada as one of the Top 10 Impact Canadian Youth Charity, and among the Top 100 Highest Rated Canadian Charities. You will be part of a thriving organization that truly makes a direct, positive impact on the lives of children and youth across Toronto.

The Opportunity:

We are looking for a

Program Liaison Specialist

to join our growing

Planning and Logistics team

. This is a new role, created to support the expansion of our Student Nutrition Programs (SNPs), enabling us to provide even greater support to the communities we serve. You will be a central point of contact for the schools receiving nutritional support and will assist in ensuring that the support in terms of product quantities and product mix align with school needs and nutrition program infra-structure. Working with Pantry Supply Chain, the SNP Coordinators and the schools you are accountable for providing assistance, information, and support to schools regarding TFSS products and services.

As part of the organizations Planning Team and reporting to the Senior Planner, your duties include answering inquiries, resolving issues, and ensuring school nutrition program satisfaction through effective communication, problem-solving and collaboration with internal functions such as Communications, Procurement and SNP Coordinators.

This role is central to the school communications process and is the face of the organization to the schools with respect to quality of products and nutrition services.

Duties and Responsibilities

Handle incoming calls, emails, or other inquiries from schools, and maintain accurate records of the interactions including the application of CDS and case management or the use of Excel, as appropriate.

Issue menu updates according to the agreed weekly cycles and manage responses from schools, ensuring minor adjustments are made "in cycle". Raise the prospects of more permanent changes to Procurement and the SNP Team for resolution.

Make adjustments to deliveries and provide menu and product mix recommendations.

Analyze and interpret data from schools and business processes to identify trends and opportunities for workflow improvements that align with the organization's strategic goals.

Diagnose what feed-back is being received from schools in order to highlight trends and the potential need for more systemic change to the menus. Do this in collaboration with the SNP Team and the Procurement Team.

Follow-up on all delivery service-related opportunities such as late deliveries, missed deliveries, improper drop points at schools, etc.

Obtain and examine all relevant information to assess the nature of school concerns or opportunities for improvement in order to determine possible causes. Do this in partnership with the SNP Team.

Ensure an appropriate delivery service-related quality tracking system is in place and manage the tracking system for trend analysis and problem-solving opportunities.

Working with the Senior Planner and Procurement team, align program needs/menus and SNP feed-back and intelligence with available supply options for the programs. This includes collaboration with Procurement to introduce appropriate variety and substitutions.

Education, Experience and Skills Requirements:

Strong interpersonal skills with an ability to address and resolve issues - active listening skills.

Excellent communication skills (written and verbal), empathy, and the ability to navigate customer service platforms are essential.

2 years of experience in supply and delivery coordination.

Customer service and planning experience is highly desirable.

Post-secondary education in supply chain, logistics, business administration or a related field is desirable.

Able to work independently and exercise sound judgment, including when to escalate issues.

Experience in food distribution and knowledge of food handling and nutrition programs is an asset.

Work location, Compensation and Hours

This role will work in our primary office location 201 Gracefield Ave, North York.

The work hours are Monday to Friday, 35 hours per week.

Eligible to participate in TFSS hybrid (remote/in-office) work program

Three weeks' vacation plus a comprehensive benefits package

Please note that as a condition of employment, the successful applicant must complete a

Vulnerable Sector Screening Police Reference Check.

How to Apply

If you are interested in applying for this position

, please email your resume and cover letter in PDF format to recruitment@tfss.ca.

In your cover letter, please let us know why this position is a fit for you.

Please note that we only accept applications by email.

While we thank all applicants for their interest, only those selected for an interview will be contacted.

TFSS is committed to a policy of access and equity in its hiring practices. If you require accommodation during any stage of the recruitment process, please let us know when contacted. To learn more about who we are and what we do, please visit our website at www.tfss.ca.

Job Type: Full-time

Pay: $60,000.00-$65,000.00 per year

Benefits:

Dental care Disability insurance Extended health care Life insurance Paid time off Vision care
Work Location: Hybrid remote in North York, ON M6L 1L7