Job Description

Program Delivery Specialist
aims to inspire everyone who attends our campus - artists, leaders, and thinkers - to unleash their creative potential.
We acknowledge, with deep respect and gratitude, our home on the side of Sacred Buffalo Guardian Mountain. In the spirit of respect and truth, we honour and acknowledge the Banff area, known as "Minhrpa" (translated in Stoney Nakoda as "the waterfalls") and the Treaty 7 territory and oral practices of the Iyarhe Nakoda (Stoney Nakoda) - comprised of the Bearspaw, Chiniki, and Goodstoney Nations - as well as the Tsuut'ina First Nation and the Blackfoot Confederacy comprised of the Siksika, Piikani, Kainai. We acknowledge that this territory is home to the Shuswap Nations, Ktunaxa Nations, and Metis Nation of Alberta, Rockyview District 4. We acknowledge all Nations who live, work, and play, help us steward this land, and honour and celebrate this place.
The Opportunity
The Program Delivery Specialist (PDS) supports strategic and execution objectives of program design and program delivery by interpreting and operationalizing program delivery requirements for all Banff Centre programming assignments and portfolios in the Arts disciplines.
Working closely with Program Managers and Directors, the PDS provides the logistical, administrative, and operational support required for the delivery cycle of all Banff Centre programs. The PDS will interpret program needs - technical, creative, classroom design, informational design; and works closely with internal and external team(s) to secure and schedule required resources.
The PDS works with all departments, clients, teams and faculty in facilitating and organizing program delivery requirements, and in ensuring accuracy and excellence in all learning materials, platforms, and resources (print and digital).
Roles and Responsibilities
Reporting to the Manager, Program Delivery, below are some key accountabilities:

• In collaboration with Program Managers and Directors, Production and Presenting, PDS provides logistical and administrative support in the planning and organization of program-related events, such as faculty and participant presentations, readings, open studios, performances, happenings, concerts and theatre productions, amongst other activities.
• Works with all departments in assessing arts program and special project needs. Provides program delivery assessments, adjudication support, and plans and executes the day-to-day program delivery requirements.
• In collaboration with IT, oversees setup and operation of technology, software and digital platforms used for program delivery, while ensuring they are aligned with Programming intentions and Banff Centre policies/protocols
• Provides leadership to the coordinator team in the realization of program delivery needs, such as digital and print materials, digital platforms, and creative, cultural or ceremonial sessions.
• Working closely with program managers/directors, responsible for the curation of the faculty and participant experience in digital and on-campus workshops and learning spaces required for each program; plans, executes and troubleshoots all set-up requirements to achieve and maintain a high quality experience.
• Gathers and communicates all details, including logistical and artist care requirements, via Group Resume Form (GRF) and Banquet Event Orders (BEOs) with all Banff Centre departments. Verifies bedroom and venue bookings for assigned programs - notifies program manager or director of any problems and provides potential solutions where possible.
• Communicates and maintains program schedules, created by faculty and Program Managers and Directors, throughout programs.
• Completes administrative tasks in service of program delivery associated with sourcing, procurement, purchasing, payments and financial reconciliation. Prepares and processes purchase orders, payment requests, cheque requisitions, petty cash vouchers, reimbursement and expense claims, A/R adjustments for program expenses.
• Acts as a key liaison with program participants, faculty and special guests, facilitates communication with other Banff Centre departments.
• Provides exceptional customer service delivery and demonstrates the ability to find solutions to problems when dealing with internal or external clients, artists / participants, staff, special guests, and contractors.

Qualifications and Educational Requirements

• 5 or more years' experience in project or event production environments or related experience preferably in a post- secondary or client service environment
• Completion of University degree in related discipline such as Humanities, Arts Administration or equivalent and transferrable experience
• Advanced InDesign and informational design skills
• Project/production scheduling skills are essential
• Demonstrated ability to work independently and collaboratively with teams, to lead by example, to problem-solve creatively
• Demonstrated experience working with a broad range of artist / participants and faculty
• Effective under pressure with the adaptability to shift priorities
• Proven project management skills with the capability to manage multiple projects
• Exceptional advanced organizational and time management skills
• High level of reliability and self-motivation
• Proficient with Microsoft Office Suite of products with advanced Excel skills
• Proficient in working in an electronic, online environment with many databases
• Familiar and competent with working in custom software programs and using internet and web-based communication methods
• Adept at new technologies, software applications, and digital platforms

Special Requirements

• This position is subject to a rotating schedule and will include evenings and weekends. This rotating schedule is dictated by programming and programming event activity.

Employment Terms and

• In accordance with CUPE 4318, this is a unionized, salaried support staff position, subject to a 6 month probation period.
• The annual salary for this position is between $61,464.00 and $64,521.60, depending on experience, based on working 40 hours per week.
• The successful candidate will have access to a range of benefits through Alberta Blue Cross and will be eligible to participate in our defined benefit pension plan.
• Benefits of working at Banff Centre are:

• Transitional staff housing options (based on availability)
• Professional development
• Employee Assistance Program
• Health care spending account
• Staff cafeteria and restaurant discounts
• Onsite fitness facility at a discounted rate - first month free for new staff!

Application Process

• We are accepting applications for the Program Delivery Specialist position until a suitable candidate is found.
• Candidates offered a position with Banff Centre, in this capacity, will be required to obtain a criminal record check verifying a clear record before a final job offer can be finalized.
• Visa Requirements: Candidates must be legally eligible to work in Canada. Banff Centre is unable to assist candidates in obtaining Canadian work authorization.

Skills Required