Job Description

Program Coordinator

Casual (evenings and weekends)

Ronald McDonald House Charities Alberta (RMHC Alberta) is passionate about providing a home away from home for families with seriously ill or injured children who must travel for medical care.


We know that a family with a sick child is a sick family. Our Ronald McDonald Houses provide a warm, compassionate and comfortable environment where families can share experiences, receive respite and distraction, eat a warm homemade meal and rest, all while caring for their child at the hospital next door.


RMHC Alberta is part of a global network of Houses, Family Rooms, Care Mobiles and Comfort Carts prioritizing family-centered care through delivery of our unique core programs. RMHC Alberta operates four Houses offering private family suites, and Comfort Carts that deliver bedside services in hospital.


We're currently engaged in a multi-year, $80M capital campaign to reduce the service gap by tripling our capacity in Calgary and Edmonton. Calgary is increasing the number of suites from 27 to 91. Construction on an expanded facility in Calgary is currently underway and scheduled for completion this year. The completed Calgary facility will be 105,000 square feet, offering family suites and a multitude of common areas that enhance the family experience within our communal living environment. Tentatively Edmonton will expand from 36 suites to approximately 100 suites. The expansion critical path in it's entirety is 5-7 years.

Why Choose RMHC Alberta?

Our team is very passionate about the work they do. In our 2024 employee engagement survey the top responses to what employees like best about working at RMHC Alberta were our mission and the people, including employees, volunteers, and the families we serve.



Here is what some of our employees say about working at RMHC Alberta.

"I love working at RMHC Alberta as we ensure our doors are always open, our lights are on and there is always a smiling face waiting for families with a sick or injured child when they arrive at one of our Houses. We try and think of all the many ways we can support families so they can concentrate on their child. I love being part of team that makes this possible." ~ Sarah, RMHC Alberta employee since 2019

Your Role

We currently have a casual opportunity as Program Coordinator. The Program Coordinator is instrumental in our In-House volunteer stewardship and is responsible for setting up supplies and volunteers to execute programming for families. The Program Coordinator helps to imagine, implement and evaluate programs to meet the needs of families and children, either directly or through volunteers.



This position is based out of the Edmonton Ronald McDonald House, working primarily evenings and weekends, flexibility is required.

Key Responsibilities

Include

:

Work with the Program Supervisor on monthly programming schedules Work with volunteers to ensure the delivery of scheduled programs Complete program evaluations & bring suggestions on ways to provide high quality programming to families Develop and implement goals, objectives and strategies for the volunteer program team that reflect the mission of the organization Use volunteer resources to support the unique needs of our families, develop and provide a broad range of activities that provide relaxation and fun Promote and build upon a sense of community within families, within the House and broader community by developing a positive, compassionate, supportive, and engaging environment Work with the Program Supervisor to creatively provide and prepare special occasions around holidays within a multi-cultural community atmosphere Collaborate and provide communication and assistance to the other departments to ensure smooth operation and delivery of high-quality family programming Support Program Supervisor to maintain budget and track expenditures to ensure programs are operating within their allocated budget Provide orientation and day of assistance & stewardship to all local Home for Dinner groups, Helping Hands groups, and non-department specific local volunteers including shuttle, recreation, rejuvenation & baking Maintain and order craft or programming supplies as needed Provide tours of the House Act as an ambassador of RMHC Alberta within the community

Qualifications

High school diploma is mandatory. Some post-secondary in a relevant human services field is preferred. Strong interpersonal skills; capable of working with people and families with varied backgrounds. Experience working in a human service-related field. Experience working with children and families is an asset. Comfortable working in a fast-paced environment. Ability to flexibly complete tasks based on priority, problem solve and use critical thinking skills Experience in program and volunteer planning and/or coordination Proven experience in proficiently managing programs with excellent service delivery standards Strong ability to communicate verbally and written (English is the business language), additional language skills are an asset A self-starter with demonstrated experience utilizing volunteers to enhance programs and services within a non-profit organization Strong computer skills with experience working with a database software that may include volunteer or development databases such as VolunteerHub or Raiser's Edge Standard First Aid CPR-C and AED certification Valid Food Safety Certificate Valid WHMIS Certificate Ability to work evenings and weekends as needed Must provide a clear criminal record check

What we Offer

Competitive compensation Employee Assistance Program Professional development opportunities Social events Opportunity to participate in various committees A culture built on our values of passionate, excellence, entrepreneurial, relentless, people-first

Our Vision

A world where every family has what they need to ensure the best health outcomes for their children.

Our Mission

We provide essential services that remove barriers, strengthen families, and promote healing when children need healthcare.

Our Values

We lead with compassion We are deeply respectful We act with integrity We are firmly committed

Diversity, equity, inclusion, and cultural safety are guiding principles at RMHC Alberta. We recognize the ongoing need to ensure DEI is reflected in our day-to-day activities; to champion continuous learning for staff, volunteers and the board; to create policies and practices that support DEI; and to find ways to measure our progress and continually improve. If you require accommodation, please advise us during the recruitment process.



We thank all candidates who apply; however, only those selected for interview will be contacted.