Job Description

Toronto, ON (in person)

Role Details

Location: downtown Toronto (near King subway station) Hours: Full time 37.5 hours/week, Monday-Friday 9am-5pm with additional evening event once per month (lieu time provided for hours worked outside 9-5pm) Manager: Nicole Farrell, Director with partial reporting to Work in Canada Team Lead Salary range: $54,000 - $56,000 Job Type: Full-time Start Date: February 9, 2026 or earlier Application Deadline: January 19, 2026 (applications will be reviewed as they are received so don't wait to apply!)

About the Role

As a

Program Coordinator

, you'll be at the heart of SWAP's international work and travel programs supporting Canadian youth heading abroad and welcoming international youth as they begin their Canadian adventure. SWAP is the Canadian branch of the JENZA IENA Group, a family of brands including BUNAC, USIT, JENZA and IENA, making us a truly global platform.

This is a dynamic, people-focused role that blends administration, customer support, and community-building. You'll work across teams, connect with partners around the world, and support young people during some of the most exciting (and nerve-wracking!) moments of their lives.

If you're organized, energetic, empathetic, and love working with people from all walks of life, this role is for you.

About SWAP

SWAP Working Holidays helps young people aged 18-35 explore the world through work and travel. We support Canadian youth as they prepare for life abroad and welcome international participants into Canada. We help them settle in, find work, build community, and experience the country beyond the postcard version.

Our Toronto office also serves as a welcoming resource centre in an

LGBTQ+ friendly, accessible, and inclusive space

.

What You'll Do

As a Program Coordinator, you'll work across both outgoing and incoming programs. Your responsibilities will include:

Supporting participants via email, phone, and in person with friendly, solution-focused service Processing applications and maintaining accurate participant records and documentation for our Canadians travelling abroad on working holiday and USA J1 programs Coordinating visa paperwork and tracking deadlines Running weekly group orientations for new arrivals at our Toronto resource centre Providing job-search support, including resume and cover letter feedback Updating and managing training and pre-departure guides for programs + keeping on top of any program changes or updates Liaising with international partners, embassies, and local employers Handling email inboxes, mail, and office resources Office upkeep (managing cleanliness, kitchenette, office supplies and general upkeep) Planning and hosting social events and community activities (once per month) Contributing to marketing efforts (social media, website updates as needed)

Day in the Life

Your mornings (9-12) will see you supporting Canadians working abroad: answering emails and calls from participants ready for their big adventure, processing applications, and navigating next steps at each step in the process. Once a week, you'll host a welcome orientation for new arrivals here in Canada, helping set them up for success and ease those first-day nerves.

Afternoons (12-5) are a mix of online and in-person work. You might be updating applications or social media one moment, then sitting down with participants to review resumes, chat through travel plans, and help keep the office and resource centre running smoothly. No two afternoons look the same.

Once a month, things get a little more social. You'll help organize and attend evening events (think hockey games, paint nights, ice skating, or seasonal events like pumpkin carving) to help participants build community and feel at home in Canada.

Who You Are

You're someone who:

Loves helping people and thrives in busy, people-centred environments Is naturally warm, patient, and empathetic Is highly organized with strong attention to detail Communicates clearly and confidently (and enjoys talking to people!) Is flexible, adaptable, and calm under pressure Enjoys working with youth and people from diverse backgrounds

Qualifications

Post-secondary education in English, Communications, Hospitality & Tourism, Business Admin or equivalent degree or equivalent experience (non-academic) 1-2 years working experience in customer service or hospitality Administrative experience in an office setting (preferred) Experience working with youth or young adults (strong asset) Experience in ESL or multicultural environments (strong asset) Strong knowledge of Toronto and Eastern Canada (culture, activities, travel tips) Excellent customer service and interpersonal skills Personal travel experience (asset) Second language an asset (German or French a bonus but not mandatory)

Why You'll Love Working Here

Fun and creative work environment that emphasizes importance of work-life balance and mental wellness for participants and staff Benefits including health, dental, vision and prescriptions + annual amounts for paramedical practitioners (massage therapy, psychotherapy, etc.) 21 vacation days to start + public and stat holidays Bonus scheme based on company performance and merit-based performance reviews annually 1 volunteer day each quarter to spend giving back to your community $750 CAD stipend per year for professional development and learning Co-workers made up of a global team of travel obsessed experts

How to Apply

Please submit:

Your

resume

, and A

cover letter

explaining why you'd be a great fit Please include your favourite place in Canada and your dream travel destination abroad to show us what interests you about travel
Send your resume to Nicole Farrell, Director of SWAP Working Holidays at nfarrell@swap.ca

Please attach your resume and cover letter in one PDF document

Applicants must be legally entitled to work in Canada and have a valid SIN at the time of application. Artificial Intelligence (AI) is not used in any of our hiring process; it's all done by humans.

SWAP is committed to creating an inclusive and accessible workplace. Accommodations are available throughout the hiring process and in the workplace, and we encourage applicants to let us know how we can support their needs. If you have any accommodation needs in the hiring process, please contact Nicole Farrell, Director, at nfarrell@swap.ca

Job Type: Full-time

Pay: $54,000.00-$56,000.00 per year

Benefits:

Dental care Employee assistance program Extended health care Paid time off Vision care
Ability to commute/relocate:

Toronto, ON: reliably commute or plan to relocate before starting work (required)
Work Location: In person