Job Description

PROGRAM COORDINATOR - 0.8 FTE (4 days/week) Contract to January 2026

Reports to: Team Manager, Adult Day Program

Please Apply via wocrc career centre

POSITION SUMMARY:

The Program Coordinator - Day Services, Community Support, is part of a multi-disciplinary team that addresses issues related to seniors and adults with physical disabilities. This position is responsible for working with team members to coordinate and implement service delivery related to the Adult Day Program. This program provides supervised social activities in a group setting for clients experiencing Alzheimer's disease and/or other related dementias.

PRINCIPAL RESPONSIBILITIES AND DUTIES:

Develop, coordinate, implement, maintain and evaluate all aspects of service delivery related to the Adult Day Program Coordinate the provision of activities, socialization, exercises, mental aerobics and meals for program participants Develop, maintain, implement and evaluate appropriate safety and security measures for clients and volunteers Providing initial contact to all new clients to the Adult Day Program, establishing rapport, assisting in identifying needs and providing information about services Receive, intake and complete assessment, planning and interventions for programs and referrals to programs through contact directly with clients and caregivers through telephone contacts, home visits Assess clients for program eligibility and any additional client needs Proving information and referral information to clients Provide referral for counseling and support to clients as required, as well as follow up Provide counselling and support to caregivers as required Assist clients to access services such as LHIN Home and Community Care, Long Term Care placement, Retirement homes, other personal care, housing, health care system navigation, etc. Assess level of risk, degree of vulnerability and follow-up required; Facilitate education and support groups as required Arrange payment from emergency funds if client unable to pay for services Communicate and liaise with community partners to ensure effective provision of service delivery Facilitating education and support groups as required
Advocacy

Support and promote advocacy skills of community members and assume an advocate role as required Act as a resource person with groups to assist them identify needs and to link to resources and other groups with similar goals Supporting and advocating on behalf of clients and their families in obtaining services through other social and/or health providers Actively participating in committees regarding services available, gaps in services and issues affecting clients and their families
Community Education

Promote awareness of issues affecting seniors and persons with physical disabilities amongst colleagues and community members Develop community strategies to increase awareness of issues affecting members of our communities served Participate as a staff member in internal and external meetings, public relations events, fundraising events and media contacts as requested Responding to community requests for information Presentation to community groups as requested
Coordination of Policy and Service

Participate as a Community Support team member at internal and external meetings Take a leadership role and/or participate in advocacy and coordination committees of social and health services on a local level, particularly related to issues affecting seniors and persons with physical disabilities Design, maintain and implement appropriate policies and procedures for effective service delivery Adopting and promoting a participatory style of planning and problem solving Participating in the Coordination of services with external agencies Advocacy for coordinated planning of services Establishing and maintaining links with community groups and agencies to facilitate referrals and positive working relationships
Training and Development

Participate and contribute to the recruitment, screening , training and evaluation of paid workers or volunteers as they relate to service delivery Participate and contribute to the supervision and recognition of volunteers associated with Community Support services Provide staff development training to colleagues on areas of expertise Provide training to community groups as necessary Provide opportunities for students to practice skills and participate in the delivery of Community Support services
Administrative and Evaluation

Prepare and maintain client and information files Prepare and maintain all necessary documentation and statistics related to responsibilities and duties on a monthly, quarterly and annual basis Participate and contribute to the Centre's evaluation Be accountable for payments, billings, petty cash and/or other financial record-keeping related to the provision of services and client fees associated with the services

Other

All WOCRC employees have some fundamental responsibilities that go beyond the confines of their occupations. These include:

Ensuring that the commitment to diversity is understood and respected. This includes diversity of culture, language, faith expression, gender identity, sexual orientation, socio-economic resources and degrees of physical (dis)ability; Working in a manner that incorporates health promotion and recognizes the determinants of health Maintaining up-to-date professional skills and knowledge through formal and informal training; Acting as an "ambassador" for WOCRC within and outside the Centre by creating an awareness of WOCRC programs and promoting services offered; Compliance with all mandated legal/regulatory requirements related to working at WOCRC ( Employment Standards Act, Occupational Health and Safety, standards of professional conduct); Maintaining awareness of and compliance with WOCRC policies and procedures; Maintaining awareness of and compliance with funder requirements, policies,procedures and regulations; Working in a manner that preserves confidentiality and seeks to minimize risk in keeping with Privacy and Confidentiality Policies and Procedures. Supporting the Centre's student and volunteer placement programs. Working during both regular and extended hours of operation in locations identified by the Centre.

Perform other related duties as assigned

QUALIFICATIONS

Education and Experience

B.A. or SSW with a major in Gerontology, Dementia Studies or Recreation Studies or equivalent in education and training; Minimum two years' experience in social and health services with emphasis on working with cognitively impaired adults within an adult day program setting Experience working with cognitively impaired, multicultural seniors in a congregate setting Volunteer management certificate or equivalency in education/experience considered an asset; Food Handling Certification required Clearly demonstrated client assessment skills, using validated assessment tools (Inter RAI suite preferred) Public speaking and public education skills Knowledge of and familiarity with the continuum of care services including community social and health services and long term care; Strong organizational and communication skills; Experience in program development, delivery and evaluation; Knowledge of local communities served; Valid driver's license and access to a vehicle required.
Language Competencies:

Ability to communicate fluently in English, spoken and written is required Ability to communicate fluently in French and/or other languages is an asset Other languages reflective of the community we serve an asset.
Computer Competencies

Microsoft Office Suite of Products - Intermediate CIMS - Intermediate
We are an equal opportunity employer. All employment decisions are based on business and job requirements. All qualified applicants will receive considerations for employment based on individual qualifications, without regard to age, ancestry, colour, race, citizenship, ethnic origin, place of origin, creed, disability, family status (including single status), gender identity, gender expression, record of offences (in employment only), sex (including pregnancy and breastfeeding), sexual orientation or any other status protected by the laws or regulations in Ontario.
WOCRC has an accommodation process in place that provides accommodations for employees with disabilities. If you require a specific accommodation because of a disability or a medical need, please do not hesitate to let us know how we can best accommodate you.

We thank all applicants for their interest in this employment opportunity. Please note however that, due to the volume of resumes received, only those applicants selected for further consideration will be contacted.

Join Western Ottawa Community Resource Centre and be part of a passionate team dedicated to improving lives, while making a tangible impact on your community.

The WOCRC values the diversity of its employees and the knowledge, skills and contributions that each brings to the organization. Our work is meaningful, fulfilling, and can be demanding, so we are committed to offering our staff compensation that is fair and competitive for our industry along with a comprehensive suite of benefits to support staff health, wellness, and financial security. With generous paid time off policies, including 4-weeks annual vacation, 3-weeks annual sick leave, salary top-up plans, a superb Employee Assistance Program, Health, Dental and Disability Insurance, a world-class Pension Plan (HOOPP), discounted gym memberships and a flexible, supportive work environment, we believe in providing what staff need to thrive, grow, and feel connected and included in our mission.

This is a unionized position. Terms and conditions of employment, including compensation and benefits, are governed by CUPE Local 5530's Collective Agreement.

Job Types: Part-time, Permanent

Pay: $39,450.40-$44,428.00 per year

Expected hours: 28 per week

Benefits:

Company pension Employee assistance program
Work Location: In person