Job Description

Program Coordinator (CF) - Welcome HomeEdmonton, AB, Canada Req #335Thursday, May 9, 2024Catholic Social Services is currently seeking a Contract Full time, 40 hours per week, (1 year contract), Program Coordinator in Edmonton to join our dynamic and talented team. We view each human life as a unique and precious gift from God that deserves to be loved and provided for. Would you like to be a part of making a meaningful difference in the lives of some of Edmonton\xe2\x80\x99s most vulnerable individuals? Catholic Social Services is looking for someone who is confident, motivated, non-judgmental, and can provide excellent person-centered care, while supporting vulnerable people in your community.This position has a weekly schedule of Monday - Friday (8:00AM to 4:30PM), some weekends and evenings may be required.Program Overview:Job Summary:The Program Coordinator assists the Team Lead with the day to day operations of Welcome Home and ensures that the program is responding to community needs in an efficient and prompt manner. This position requires strong communication skills with a high degree of diplomacy and people management skills.The Program Coordinator supervises volunteers, supports participants and supports the dedicated Welcome Home Team to provide excellent service.Your responsibilities include, but are not limited to:

• Facilitate and provide a welcoming, hospitable, and safe environment for participants and volunteers in the program
• Establish and maintain professional community relations with Homeward Trust, and other Housing First Agencies
• Provide appropriate supports (strategies, advice) to participants, volunteers and students
• Lead special projects such as developing a training plan, new programs, presentations etc.
• Assist in the development and implementation of practical and meaningful educational options that benefit volunteers of Welcome Home
• Attend and assist in the planning of any social events for the participants and volunteers
• Attend training/staff development programs as required
• Assist inthe day to day operations of the program
• Demonstrate initiative in promoting the Welcome Home and other Agency programs and services to meet the needs community groups, and/or educational institutions

• Develop and provide adequate information on volunteerism to people who inquire
• Obtain adequate information to support and ensure appropriate matches occur between volunteers and participants in a learning and interactive environment
• Design, develop, and improve support to the volunteers based on evaluation feedback
• Develop, coordinate and maintain the pre-screening, interviews and matching of new clients to volunteers and supervise the volunteer-participant matches
• Continuously review program procedures in order to accommodate changing client and volunteer needs and develop engaging volunteer opportunities
• Co-facilitate on-going new and on-going training and support to program volunteer contacts and volunteers
• Ensure all volunteer and participant paperwork is completed according to program guidelines
• Work with the Welcome Home team to coordinate quality improvement initiatives and ensure that practices are in compliance with COA standards
• Coordinate the daily activities of Welcome Home ensuring data entry is accurately completed on a monthly basis and information is filed accordingly
• Distribute, collect and analyze program evaluations
• Prepare and submit monthly and quarterly reports on Volunteer statistics for Welcome Home
• Compile and submit quarterly service review on volunteer initiatives
• Prepare and maintain volunteer files
• Monitor the completion and submission of consent forms, volunteer job descriptions, job reviews, and contact notes
• Assist in promoting positive public relations within the community.
• Other duties as assigned

Education & Qualifications:

• Degree or diploma in Human Services or a related discipline
• Two years working in the Human Service field
• Supervisory experience working with volunteers, as well as knowledge of Housing First and issues related homelessness, addictions and mental health preferred

Other qualifications and experience include:

• Ability to think critically and be ethically conscious of the CSS mandate and values
• Ability to maintain a calm demeanor in stressful situations
• Ability to be outgoing, and quickly build meaningful relationships
• Ability to be flexible and adaptable
• Possess excellent de-escalation skills
• Ability to work with an enthusiastic, and driven mindset
• Possess excellent planning and organization skills.
• Possess a good knowledge of community resources
• Competent with Microsoft Office and other Agency computer applications
• Demonstrated ability to act with professionalism, confidentiality, and diplomacy
• Proven case documentation and effective information reporting practices
• A reliable Vehicle, Valid Driver\xe2\x80\x99s License, Vehicle Registration and Third Party Liability Insurance (amount of two million)
• Police Information Check including vulnerable sector search, and Intervention Record Check current within six (6) months
• Summary of driving record with no more than six (6) demerit points current within one (1) year.

Police Information Check including vulnerable sector search, Intervention Record Check and/ or summary of driving record are conditions of employment and the financial responsibility of the candidate.What We Offer:

• Annual Salary: $49,965.84 to $56,229.84 based on qualifications and experience
• We offer flexibility and supportive working environment.
• Flexible benefit options when eligible.
• Work within a highly collaborative, team-oriented organization, where your ideas are heard, and you can see your impact daily.
• Growth Opportunities: apply and grow your skills within a dynamic, innovative and expanding Agency that is taking a leadership role in our industry.

About Catholic Social Services:You will be joining an established Agency that is guided by faith to care for and bring hope to people in need with humility, compassion and respect.With more than 50 years of service delivery, Catholic Social Services is one of the largest multi-function social services agencies in Canada, with more than 1800 staff, and hundreds of volunteers delivering 130+ programs throughout Central Alberta and Edmonton.Our values are at the core of everything we do!

• Humility: We acknowledge with gratitude our human abilities and limitations. We demonstrate humility by doing the best that we can with the resources that we have.
• Compassion: We respond to people in need with love. We demonstrate our compassion by caring for people without judgment and without condition.
• Respect: We demonstrate our respect by being personally present, open and attentive to those we care for and by honoring their dignity and freedom.

We thank all applicants. Only candidates selected for an interview will be contacted.We embrace diversity and offer equal opportunities to all qualified applicants regardless of origin, culture, ethnicity, age, ability, gender identity, and people of faith or no faith.

Catholic Social Services