Job Description

Aeon Future Health is growing, and we are

looking for an enthusiastic Program Coordinator

to join our mission of helping people optimize their health and reverse their biological clock by bringing innovative, evidence-backed longevity treatments to Canada.

We are looking for a multi-talented Program Coordinator who understands the power of customer relations to drive and grow brand value. They are excited to work in a fast-paced environment both collaboratively and on their own and are eager to help us shape this newly crafted role that includes a variety of patient coordination, customer service/CRM and sales tasks.

Ideally, we are looking for someone with 2-10 years of experience in the health and wellness industry, with very strong people skills, experience in sales and a passion for longevity medicine.

More than anything,

we are looking for

the right

person

. We know that highly talented people can readily transfer their skills and we believe most hard skills can be learned if the person has the right mindset and base knowledge. If the above resonates with you, we want to meet you!

If you have a strong work ethic, a professional but friendly and bubbly demeanour and a passion for customer service in the health and wellness industry, we

definitely want to meet you!

ABOUT THE ROLE

As Aeon's Program Coordinator, you will be the first point of contact for patients, both over the phone and in person. While some of your tasks will include things such as bookings, follow-ups and CRM tools management,

your main responsibility is to deliver an exceptional consultation experience to new patients

: a warm yet professional welcome, genuine curiosity and undivided attention to their concerns, a thorough review of our Health Assessment and approach to longevity. If clients decide to move forward with their journey, you will be expected to

provide a smooth, accurate, timely delivery of their quote, while walking them through the treatment plan options recommended by Aeon's co-care team

.

As the first person in the team who spends 30-60 minutes with the patients

(at times over the phone and at times in person)

, you play a key role in bringing Aeon's values to life

by helping clients understand and appreciate our approach to health and longevity, as well as credentialing our providers.

As our new Program Coordinator, you are expected to

carry out follow-up communication (emails, virtual meetings and phone calls)

-- especially from the client's first consultation to their first treatment -- and to do so in a friendly and professional manner that

builds a relationship based on trust, longevity expertise and honesty

. While our co-care team will be responsible for intra-program check-ins with the patients,

you will be responsible for touching base with the clients at the end of their program (or program phase), with the goal of reviewing options for their next treatment phase and obtaining their commitment

.

The ideal candidate is a bit of a

longevity/health optimization "nerd"

who thrives on

helping people live life at their healthiest

.

Being an excellent listener and communicator

, you enjoy educating patients on all things longevity/wellness related and are excellent at identifying the right opportunity to obtain a commitment from patients towards their treatment plan without coming across as a pushy salesperson. Whether you are dealing with a longevity expert or someone who is just dipping their toes in a healthier lifestyle,

you see yourself as their guide through an important journey and you take their concerns and their goals to heart

.

If you are the kind of person who is always proactive in thinking of ways to elevate yourself and the experience you provide, this role will be a great fit - especially if you enjoy a tactful mix of sales and patient coordination tasks, have a knack for making people feel cared for, and have a passion for longevity and health optimization.

Responsibilities and Duties

Providing clients with their first experience at Aeon, through a primary consultation or onboarding call to assess needs and goals.

Working with our Physicians, NDs, nutritionists and fitness coaches to create an appropriate, and realistic treatment plan.

Providing information to prospects and patients in a timely and professional manner.Following up after initial consultations, and being a reliable point of contact between consultation, health assessment and treatment plan phases.

Following up after their health assessment has been completed, to ensure that the experience met Aeon's standards and that any concerns, if any, are addressed.

Acquire an exceptional knowledge of the treatment plans and longevity technology stack offered at Aeon (training is provided), in order to confidently recommend them to clients.

Booking - Assisting the patients with the booking of their Health Assessment appointments as well as guiding them through the booking system for their health optimization programs.

CRM Management: collaborating with the Business Development Manager to plan and execute drip campaigns to reach out to patients who have not returned after their consultation, or have not returned for an extended period of time. Responsible for maintaining and reporting internal Key Performance Indicators related to leads, prospects and conversions (the Business Development Manager will coordinate these with you and help you where necessary).
Remaining compliant with the highest standards of safety and patient care and actively participating in training, staff meetings and group discussions.

Maintaining a professional and well-groomed appearance.

Qualifications and Skills

Minimum 2 years in a client-facing role in the health/wellness/aesthetic industry

. Bonus points for experience in a consultation role for treatments.

"People person" with common sense, high emotional intelligence

, and the ability to think on your feet in order to ensure the smoothest experience for our patients. Extra points if you know motivational interview techniques.

Energetic and enthusiastic

, someone who wants to be part of a close-knit team and contribute to the growth of Aeon. A clear understanding of the path-to-purchase process for health and wellness patients, with a

proven ability to create, identify and capture opportunities for conversion without coming across as "pushy" or "sales-y"

Experience in a sales role (cold outreach and/or inbound) a strong asset Knowledge of health optimization fundamentals, longevity medicine, hormonal health, fitness and nutrition is a strong asset. (Bonus points if you have a few podcasts or books under your belt on this topic!) Knowledge of

MindBody

an asset.

Team player with a strong work ethic

and a desire to continuously learn and improve their skills. A

passion for longevity and enthusiasm for living a healthy life.

Professional etiquette

with a strong understanding of patients' privacy requirements. Reliable with a can-do attitude and a true team spirit.
If you have the above skills and you are eager to find a place where you can contribute to the growth of your workplace as well as yourself,

please submit a cover letter along with a resume

.

In your cover letter, please tell us why you think you would be a great fit for Aeon and how your strengths can contribute to this team. Feel free to include ways you are hoping to grow while at Aeon and how you see it fitting into your overall career path.

We thank all applicants for their interest and will do our best to contact everyone, but only shortlisted candidates will be invited for an interview.

STRONG PREFERENCE will be given to candidates who take the time to write a cover letter specific to this role and Aeon Future Health.

All applicants must be prepared to provide at least 2 work references upon request.

Job Types: Full-time, Permanent

Pay: $50,000.00-$58,000.00 per year

Benefits:

On-site gym Paid time off Store discount Wellness program
Schedule:

Monday to Friday
Ability to commute/relocate:

Calgary, AB T2R 0B5: reliably commute or plan to relocate before starting work (required)
Application question(s):

Do you have 2+ years of experience in a patient-facing role? Do you have any experience in sales and are you comfortable with the process of getting a financial commitment from clients? If you have done this before, how would you describe your approach? What does health mean to you?
Education:

Secondary School (preferred)
Work Location: Hybrid remote in Calgary, AB T2R 0B5