Job Description

Program Administrator, Community Outreach

Full-time Permanent

About Us

============


The

Edmonton Humane Society (EHS)

has been serving Edmonton and area since 1907, dedicated to helping people and pets thrive, together. As a leader in animal welfare, we go beyond sheltering homeless animals -- shaping a community that values the human-animal bond through advocacy, education, and accessible support services.



Our mission is to enrich the lives of people and companion animals through sheltering animals in need, supporting pet guardians, engaging with our community and inspiring compassion. Guided by our values of

compassion

,

trust

,

improvement

,

results

,

inclusivity

and

teamwork

, we work toward a more humane and connected community for all.

The Role

============


The Program Administrator, Outreach coordinates and supports the delivery of community support programs and initiatives. This role is responsible for overseeing the execution of services including, but not limited to, the Prevent Another Litter Subsidy (PALS) programs (in-shelter and mobile), Trap-Neuter-Return (TNR), Low-Income Euthanasia, Keep Them Home (KTH), Pet Pantry, and the Emergency Boarding Program, ensuring these programs are delivered efficiently, compassionately, and in alignment with organizational goals.

Key Roles & Responsibilities

=================================

Administration

------------------

Coordinate and administer all external EHS outreach programs and initiatives, including planning and delivery of events and services such as PALS, TNR, Low-Income Euthanasia, Keep Them Home (KTH), Pet Pantry, and Emergency Boarding. Complete all required administrative documentation, coordinate schedules with relevant departments, and ensure smooth operational support for outreach activities Develop, document, and maintain procedures, policies, and practices for external outreach programs to ensure consistency, quality, and operational excellence. Coordinate and train outreach volunteers, and ensure equipment and workspaces are properly maintained, adequately stocked, and supplies are replenished as needed.

Management

--------------

Review applications, manage bookings, and coordinate appointments to ensure all services are scheduled and completed within required timeframes. Manage client communications, education, and interactions by prioritizing urgent requests, ensuring timely follow-ups, and maintaining an efficient workflow that supports positive community relationships. Coordinate and manage the animal intake process, ensuring accurate documentation and timely handling of each case, including occasional travel to surrounding communities outside Edmonton. Maintain accurate and up-to-date records, track payments, and ensure proper documentation is completed to support effective follow-up and reporting.

Education & Requirements

=============================

High School Diploma or equivalent. Valid Class 5 Alberta Driver's License. Clear three (3) year driver's abstract Minimum six (6) months of experience in administration, reception, and/or customer service. Basic computer proficiency, including MS Word, Excel, Outlook, and internet use.

Skills & Abilities

=======================


The successful candidate will demonstrate excellent customer service and program facilitation skills, with the ability to multitask, stay organized, and work efficiently in a fast-paced environment. They will be able to work both independently and as part of a collaborative team, and possess strong interpersonal and communication skills, including the ability to handle conflict and interact professionally with difficult clients.


The role requires physical capability to lift up to 50 pounds and perform repetitive motions such as lifting, bending, and standing. A valid driver's license and experience handling animals are considered assets.

what we offer

=================


Joining EHS means becoming part of a compassionate and dedicated team working toward a more humane community. You'll be surrounded by passionate professionals who care deeply about what they do -- for animals, for people, and for each other.


At EHS, we offer more than just a job -- we offer meaningful work, growth opportunities, and a supportive environment where you can thrive.

Why You'll Love Working Here

--------------------------------

Meaningful work that makes a tangible impact in our community Supportive leadership and a collaborative, inclusive culture Opportunities for growth, learning, and professional development A strong focus on employee well-being and work-life balance

Compensation & Benefits

----------------------------


The Program Administrator, Community Outreach role is classified in Pay Band 2, with a pay range of $17.84-$23.18 per hour.



EHS offers a

competitive not-for-profit compensation package

, which includes:

Comprehensive health and dental coverage, including a Health Care Spending Accounts Employee & Family Assistance Program (EFAP) for personal, family and professional support RRSP/DPSP matching program to help you plan for the future Paid personal days, vacation, and bereavement time -- including for pets Discounts on EHS programs and services Opportunities for personal and professional learning and growth

Hours of Work

-----------------

Standard hours: 40 hours per week; however, this position is expected to work the hours necessary to fulfill departmental responsibilities. Flexibility may be required for evenings, weekends or special events.

OUR COMMITMENT TO INCLUSION & SAFETY

=========================================


The Edmonton Humane Society (EHS) was founded on the principles of creating positive change in our community. Our hiring practices embrace compassion, support for our staff and volunteers, and our role as a community leader.



We believe that a culture of belonging -- where people's unique backgrounds, experiences, and perspectives are valued and respected -- strengthens our ability to serve both animals and people. Our commitment to diversity, equity, inclusion (DEI), and reconciliation helps us support pet guardians facing access-to-care challenges, strengthen the human-animal bond, and build a more compassionate, engaged, and inclusive society.



EHS is also a COR-certified employer, recognized by Alberta's Certificate of Recognition program for maintaining the highest standards of health and safety for our staff, volunteers and the animals in our care.

How to Apply

================


If you're looking for a career where compassion meets purpose, we'd love to hear from you. Please apply online at

edmontonhumanesociety.com/careers

and click

View Current Career Opportunities with EHS to submit your application.