Job Description

The incumbent in this position is responsible for developing an environment that creates excitement for internal and external guests. The incumbent in this position is responsible for supporting the Production Manager with all elements of venue production, advancing of shows, casino VIBE, and related administrative needs. Maintains correspondence files, contracts for talent and outside vendors, assigned projects, spreadsheets, budget files, scheduling, submission of graphic requests, and general office management duties.Responsibilities

• Creates an atmosphere that induces guests to make Hard Rock Casino their choice for gaming entertainment; responsible for actively building and retaining

guest relations and acts as a mentor to team members to provide superior guest service. * Assists Production Management with training and enforcing all standard operating procedures,internal controls and company policies and job performance. * Coordinates Entertainment Runner(s), vendors, and production/show support on the day-of-show.

• Maintains office management duties, including answering phones; making travel arrangements and

reservations; making appointments, greeting visitors (including determining nature of business);
composing and sending correspondence and statistical reports; recording of meeting minutes;
sorting, preparing and prioritizing mail; and maintaining files to ensure effective preparation of
materials, flow of information, and management of schedule to allow Production Management and
the Entertainment Director to most efficiently utilize their time for matters relevant to the
successful operations and management of Hard Rock Casino. * Creates and distributes day-of-show information to appropriate departments, catering staff, andvendors. * Arranges local transportation for artist and their crew, including serving as an EntertainmentRunner if needed. * Maintains relationships with local vendors, hotels, and parking permit officers.

• Advances and oversees day-of-show artist catering and green room needs with internal staff.
• Arranges and facilitates artist meet & greets, including photography if requested.
• Arranges and facilitates artist merchandise sales.
• Establishes and nurtures relationships with celebrities, personalities, assistants, and talent.
• Monitors, adjusts, and creates music playlists adapted to location, time of day, Hard Rock Live

shows, player events, and casino VIBE as needed. * Understands RX Music platform.

• Requests and proofs signage and artwork for the Production and Entertainment Department.
• Schedules cleaning and maintenance of production offices, dressing rooms, green rooms, and

backstage area. * Attends and participates in meetings, completing follow-up as assigned.

• Attends Special Event meetings on behalf of the Production Department along with appropriate

Entertainment Managers. * Reviews and prepares for monthly accounts payable, general ledger, and P&L meetings on behalf ofthe Production Department as needed. * Performs work regularly and predictably.

• Cleans and sanitizes work and public spaces.
• Other duties as assigned

This job description reflects the positionxe2x80x99s essential functions; it does not encompass all of the tasks that may be assigned.QualificationsQUALIFICATIONSThese abilities and knowledge to do so are typically acquired through the completion of a high school
education or equivalent, as well as through a minimum of (2) years of experience in a similar role in the
live music industry, or combination of education and experience. College degree and gaming experience
preferred.ADDITIONAL REQUIREMENTS

• Must obtain and maintain all licenses / certifications
• Must be nineteen (19) years of age.
• Must have a clean driving record and be able to drive a full-sized SUV or 15-Passenger Van.
• Follow all policies for company cell phone usage.
• Must be available to work 75 - 100 shows/events a year from load-in to load-out and office

hours/meetings/conference calls, as needed.KNOWLEDGE OF

• Microsoft Office Suite and other software systems.
• Independently initiating, following up on, and completing assignments as well as special projects.
• Strong understanding of the gaming industry and the Hard Rock brand.
• Basic mathematical functions.
• Sound interpersonal judgment and decision-making skills in directing administrative tasks, using

discretion when necessary, understanding the potential impact on the department.ABILITY TO

• Ability to communicate effectively with external contacts and all levels of team members.
• Use all required office equipment in an effective and efficient manner.
• Work with various computer applications and programs.
• Review and comprehend all necessary documentation.
• Compose, type, route, and file correspondence, etc.
• Be flexible to work varying shifts and time schedules as needed.
• This position spends time on the Hard Rock floor and is subject to varying levels of crowds and

noise, the severity of which depends upon guest volume. * Perform effectively in a fast-paced environment.

• Interface professionally with business contacts and customers.
• Stand for the duration of shift.
• Bend and lift, up to 100 pounds.

Additional DetailsHard Rock International is an equal opportunity employer. We live our motto LOVE ALL xe2x80x93 SERVE ALL, and strive to foster an inclusive workplace culture for every team member.We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.Please contact Human Resources at if you require accommodation at any time throughout the hire process.

Hard Rock Cafe