Job Description

Description :

Looking for a great opportunity to work with the largest RV Dealer in the industry? Interested in developing or advancing your career?

We are looking for a highly motivated, enthusiastic team player to join our Kelowna, BC Dealership as a Production Supervisor. This is a Full Time, Regular position.

The Production Supervisor is responsible for the effective supervision of Service Technicians to ensure that quality standards and productivity requirements are met. Responsibilities will include the training of technicians in service methods, safety, policies and procedures, as well as the identification and correction of potential work problems and health and safety issues. Through the effective management of targets, goals and service efficiencies, the Production Supervisor will ensure the ongoing success of the shop floor. He or she will act in the capacity of Service Technician as necessary. Other duties may be assigned as needed.

WHY JOIN OUR TEAM

We offer our team members many benefits to help them achieve their goals and support our company culture. We are looking for team members who align with our Values and who are Humble (emphasize team over self), Hungry (thinking about the next opportunity for success) and Smart (good judgement and intuition about group dynamics and the actions of their words). In return, we offer:

• Opportunities for career growth and development
• Competitive Healthcare Benefits Package
• Employer matching RRSP program
• Corporate discounts on computers, flights, hotels, etc.
• Employee/Family Bursary Program
• Friendly and supportive work environment and an ambitious team
• Discounts on RV purchases, rentals and parts
• Company events focused around social action and getting together as a team

JOB DUTIES:

• Adhere to the company Mission, Vision & Values
• Supervise the activities of all service department technicians.
• Instruct all technicians on service best practices.
• Maintain and distribute up-to-date service requirement information to all technicians.
• Ensure quality of workmanship through verification of services.
• Ensure completion of shop maintenance and repair work.
• Advise all technicians of work that must be completed.
• Provide coaching and mentoring to all technicians.
• Ensure compliance with company standards for cost control, waste reduction, repair quality, and safety, while maintaining on-time delivery
• Identify, investigate, correct and document potential environmental and safety problems.
• Establish methods to meet work schedules and coordinate work activities with other departments.
• Resolve work problems and recommend measures to improve productivity and repair quality.
• Provide information to ensure that delivery objectives are met.
• Requisition of shop supplies
• Train all technicians in job duties, safety procedures and company policy.
• Recommend personnel actions such as hiring and promotions.
• Maintain an up-to-date knowledge of product and repair techniques.
• Assist Service Advisors with customer inquiries.
• Cover shifts for Fixed Operations Manager while away.
• Must be flexible in work schedule as business demands.
• Act as a Service Technician as necessary
• Other duties as directed by the Fixed Operations Manager / Service Manager

RESPONSIBILITIES:

Playing an active role as part of the management team of the location, the Production Supervisor sets a tone consistent with Company Values, the highest standards of business ethics and a commitment to fair treatment and respect for Company Staff. Promote a culture of success, discipline and creativity.

REQUIREMENTS:

• Red Seal preferred or equivalent experience required.
• Five years RV Technician/ or automotive knowledge and experience
• Gas Certification and Forklift Ticket an asset
• Leadership ability and team building skills to effectively supervise and maintain a positive work environment.
• Able to effectively communicate both verbally and in writing.
• High degree of resourcefulness, flexibility, and adaptability
• Must have the ability to plan, organize, implement, and interpret the programs, goals, objectives, policies, and procedures of the company.
• Strong negotiation and prioritization skills
• Exhibits strong customer service and interpersonal skills.
• Possess solid mechanical aptitude and problem-solving skills.
• Demonstrates awareness of health and safety protocols.
• Management experiences an asset
• Ability to work independently when necessary, within a busy environment.
• Must be able to push, pull and move equipment and/or supplies in excess of 50 pounds.

Fraserway RV is part of Canadas largest vertically integrated RV Company, with full-service dealerships spanning coast to coast. As the place for everything RV, we help our customers feel at home wherever they are on their RV adventure. We are industry leaders in selling, servicing, and renting recreational vehicles across Canada, and as a team do everything possible to ensure our customers vacation dreams are realized.

If you know this is the position for you, we would like to hear from you. Please submit your application with a copy of your resume and cover letter to be considered.

Licences & certifications Forklift Certificate
Driver's License
Red Seal Certification

Fraserway RV