Job Description

Description At Lifetouch (part of the Shutterfly family of brands), we're all about people - bringing them together, making them feel welcome, and connecting them to experiences. We make our customers' memories last a lifetime by capturing, preserving, and sharing them through photography and personalized products. Through our family of brands, trend setting products, cutting edge technology, and best in class customer service, we help our customers, and each other, share life's joy. Lifetouch has been the professional photography choice for schools and families for more than 85 years. Built on the tradition of "Picture Day" Lifetouch captures smiling faces, preschool through high school graduation. We also reach our customers through additional product lines including portrait studios, yearbooks, sports, and events. Supporting a diverse and inclusive workforce is important to Shutterfly not only because it directly reflects our value of Embracing our Differences, but also because it's the right thing to do for our business and for our people. Learn more about our commitment to Diversity, Equity and Inclusion at Shutterfly DE&I.
Be part of our amazing team in a key role as a Production Specialist. The role is responsible for the movement of information and materials prior to and after picture day and related administrative functions to ensure effective and efficient pre and post picture day operations. Our Production Specialists enjoy:

• Paid training and competitive pay
• Authentic, appreciative company culture
• A work environment that prioritizes health and safety to include personal protective supplies provided to each employee

Primary duties and responsibilities:

• Assembles and creates bag with all required Picture Day materials for the photographers. This process includes utilizing Field Operations Workbench (FOW) for printing and assembling required materials as well as verifying job bag contents for accuracy.
• Stages/sets up job bags in designated location for photographer pick-up.
• Cleans, configures and uploads Subject Data files (EDT) into FOW and edits as needed.
• Downloads Subject Data files to flash drive for Picture Day.
• Cleans (removes data from current job) and reformats flash drives upon return from photographers in preparation for future use.
• Prints and/or copies appropriate last-minute Picture Day flyers, bundles them by account and prepares for shipping.
• Prints, collates and mails Prestige Senior collateral. This requires pulling the designs from the LTCreate tool and then executing mail merge functions for the mailing addresses.
• Designs and creates various products and or marketing materials.
• Provides support for PrintShop order needs for defined accounts.
• Creates and designs account IDs as defined by work order instructions.
• Prints I-Depot/RF ID Cards, including reprints, for accounts throughout the year.
• Constructs and frames composites/panoramics for accounts per work order instructions.
• Prepares Separate Sales Group sales list using appropriate information from work order instruction to be provided to accounts.
• Responsible for entries into Shutterware for Expanded Sports jobs.
• Prepares outgoing job bags and other mail ensuring appropriate tracking information for all shipments as required.
• Receives and checks in completed jobs from Photographers utilizing the appropriate tracking logs and process. Reviews all items for accuracy.
• Packages and ships items to designated lab, satellite location, main Hub location or other defined locations.
• Researches customer issues received from the National Contact Center (NCC) and partners to resolve as appropriate.
• Communicates with labs on work-in-process job issues and relays information to Sales Support team for follow-up.
• May be required to provide office support including answering phones, filing, opening and distributing mail and ordering supplies.
• May be required to greet customers that come into office location, determine the nature of their business and provide the appropriate customer service ensuring their needs are taken care of or routed to the appropriate person. May be required to:

• Assist with payroll management, mileage logs and other expense reporting.
• Help with on-boarding new employees.
• Assist with building administration and maintenance.
• In satellite location, oversee cash handling procedures are being followed as cash is being transferred from returned job bags and shipped to main hub location (TE Bag tracker, Cash drop box, Security system, cameras, etc.)

The skills you'll bring:

• High school diploma or equivalent experience
• Highly organized with great attention to detail with accuracy
• Ability to handle high volume of work and meet deadlines
• Excellent verbal, written, and interpersonal skills
• Strong customer service and problem- solving skills

If you're interested in an exciting career with a collaborative team of overachievers, we want to work with you!