Job Description

Job Title: Site Reliability Engineer
Experience Level: Level 3 (senior): 5-7 years
Location: Montreal (Day 1 onboarding onsite / in office presence 3x week)
Job Responsibilities
Client is seeking a Site Reliability Engineer to drive the reliability engineering, operational support and customer consultation services for some key products. Team is a part of the Application Infrastructure organization and is responsible for shaping the SDLC within client by implementing the tools, systems, and processes used by 17,000+ developers in the Firm for software development and deployment.
Job Responsibilities

• Building and maintaining knowledge front to back of development environment
• Maximizing the availability and performance of supported systems through optimized and automated plant management, ongoing problem management, and architecture reviews with dev-side peers
• Reduction of the cost of support (hours of effort) through the elimination of operational issues, optimization and automation of tasks, development of operational tools and driving client self-service to minimize constraints
• Identification and prioritization of technical debt that is impacting client (i.e. software developers) productivity, system reliability or the efficiency of the Ops team
• Collaboration with other SREs in Application Infrastructure to share solutions
• Complex troubleshooting of front to back development environment issues
• Maximize Ops team product knowledge and support capabilities to minimize the escalation rate to the departments feature engineers/developers
• Consulting with clients (the Firms development community) to maximize productivity, including troubleshooting their issues with using MSDEs solutions
• Experimentation with new tools and techniques
• Being operationally responsive, including sharing on-call rotation with the rest of the global team (with a time-off in lieu system)

Required Qualifications / Skills

• Strong Linux troubleshooting skills
• Task automation experience in any programming language, preferably Python
• Practical experience of implementing monitoring / observability solutions using Prometheus and Grafana
• Experience with using version control (Bitbucket, Github), issue tracking (Jira), continuous integration (Jenkins, Azure DevOps, Github Actions), automated testing, or deployment automation
• Excellent communication skills to work with peers / third party vendors
• Confident collaboration skills

Desired Skills

• Experience with site reliability engineering practices, like service level objectives (SLOs), error budgets, blameless postmortems, toil reduction
• Experience with Docker / Kubernetes

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