Each cup of our coffee impacts families of smallholder coffee farmers and takes important steps towards their independence and freedom. This role is responsible for roasting each of our coffees bringing out the best flavours in each coffee. Ensuring quality from product arriving to orders going out to our clients and stakeholders. The successful candidate would also provide great customer service, fulfill orders and maintain our quality control program. It\xe2\x80\x99s a pivotal role that will allow our company to deliver high quality products and services to our clients and stakeholders as we work towards ending predatory lending for coffee farmers and lifting them into independence and freedom! Who we are: Road Coffee was born out of bold decisions and meaningful connections. We bring you great coffee from a farmer\'s hand to your cup and invest it back in their land. We have a strong desire not only to roast and create amazing coffee, but to influence and innovate in an industry that has the opportunity to really impact farmers in developing countries. When you drink Road Coffee, you\xe2\x80\x99re supporting something bigger. And when you work with Road Coffee, you are part of an incredible transformation. Who you are: You\xe2\x80\x99re someone who is efficient, detailed and is empathetic towards others. See yourself as a self-starter who can collaborate with a team, a creative thinker who values efficiency. You enjoy detail-oriented work and take pride in becoming a master at your craft and putting out consistent, high-quality results. As a roaster and part of the production team, you\xe2\x80\x99ll be part of our team that ensures a fantastic Road Coffee experience from inquiry, to purchase and delivery. You\xe2\x80\x99ll help move the company forward by ensuring we are executing fulfillment of orders in a timely manner. The Job The Roaster/Production role is one that works under and reports directly to the Operations Manager. You will have responsibilities in the full production process, from inception to shipping. This includes roasting coffee and learning the nuance between each of our roasts. Running our production, filling client orders and providing client care. Client Care is a top priority at Road Coffee; we highly value our relationships across the entire supply chain. This includes our coffee farmers, exporters/logistics, and suppliers all the way to our customers. Learning about our story, mission and the impact we make in the lives of coffee farmers will be at the center of what you do and help in your customer care journey. Part of your role as a coffee roaster and production team member is to help customers with any questions they may have, give customers information about products and services, take orders, and process special requests. By helping customers understand the product and answering questions about their subscriptions, our story or our impact with farmers \xe2\x80\x93 you will be sharing the key messaging of our company with every action you take. Your goals:

• To provide outstanding customer service through our channels

• Roast our coffees hitting our QC goals

• Execute timely order fulfillment

• Ensure the efficient and smooth day-to-day operations

Essential duties include:

• Creating roast schedules and roasting each coffee to quality standards

• Ensuring quality control with each roast and follow up QC procedures

• Preparing packaging materials for shipping

• Order fulfillment for coffee orders

• Communicating inventory levels with the Operations Manager

• Performing daily, weekly, and monthly maintenance and cleaning of production equipment

• Maintaining a positive empathetic and professional attitude toward customers at all times

• Responding promptly to customer inquiries

• Communicating with customers through various channels

• Knowing our products inside and out so that you can answer questions

• Processing orders, forms, and requests

• Ensuring customer satisfaction and provide professional customer support

Part Time & Full Time available If you think you\'re a good fit for this role and for Road Coffee, please send resume and why you\'re interested in joining team Road. Look forward to hearing from you. Job Types: Full-time, Part-time, Permanent Job Types: Full-time, Part-time Benefits:

• Casual dress

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Saskatoon, SK: reliably commute or plan to relocate before starting work (required)

Work Location: One location