Are you passionate about customer support? Do you believe that the customer really does come first? Would you like to grow your career in Product Support in a Lean organization, as well as expand your knowledge of mobile air compressors? If you can answer \xe2\x80\x9cYes\xe2\x80\x9d to those questions you may be the person we need to join our high-performance team of professionals as a Product Support Technician. The Opportunity You\xe2\x80\x99ll be providing in depth product support for VMAC\xe2\x80\x99s line of air compressors at VMAC\xe2\x80\x99s lean manufacturing facility in Nanaimo, BC. Your key to excelling in this position will be bringing your practical automotive / mechanical expertise, your passion for helping our customers, your respect for coworkers and your educational background to real-world challenges in meeting our customers\xe2\x80\x99 needs. You\xe2\x80\x99ll be expected to demonstrate a strong work ethic, an ability to resolve problems based upon facts, and an overwhelming desire to improve the lives of our customers and your coworkers. There will be a steep learning curve to bring the successful candidate up to our high technical and customer facing standards. As your knowledge of our product increases you will assist others in the Product Support Team by taking customer service support calls, traveling to, and training our dealers and clients, completing \xe2\x80\x9chands-on\xe2\x80\x9d in house repairs and services of air compressor systems and generally being a brand ambassador for VMAC. About VMAC Founded in 1986, VMAC Global Technology Inc. the leader in compressed air innovation\xc2\xae, designing and manufacturing the most innovative mobile air compressors and multi-power systems available, all within its 40,000 square foot facility in Nanaimo, BC. Known for its innovation and technical advancements in manufacturing and engineering, VMAC\xe2\x80\x99s products are sold through a dealer network of over 300 global partners in North America, Europe, Australia, New Zealand, and the Middle East. As a LEAN organization, VMAC focuses on continuous improvement throughout operations, far beyond just manufacturing. Improvement of processes and systems, safety, and respect for all coworkers and stakeholders is part of VMAC\xe2\x80\x99s core culture. An award-winning organization, VMAC was named one of Canada\xe2\x80\x99s Best Managed Companies and Best Workplaces\xe2\x84\xa2 in Manufacturing for 2019 and is Great Place To Work Certified\xe2\x84\xa2. VMAC offers a competitive wage, employee profit-sharing plan, a comprehensive benefits package, and an inclusive, dynamic work environment. Qualifications and Skills

• 3+ years of combined experience, 1+ years of directly relevant experience within the automotive industry, preferably in a customer support role.
• Significant \xe2\x80\x9chands-on\xe2\x80\x9d experience in automotive disciplines.
• Outstanding communication skills and practices active listening.
• Excellent phone manner, able to maintain professionalism at all times.
• Outstanding computer skills in MS Office (Word, Excel, Outlook).
• Excellent command of written and spoken English and interpersonal communication skills.
• Demonstrable proven skills in handling stressful situations, effectively, respectfully and professionally in a Customer Service environment.
• Commitment to information accuracy and precision.
• Organizational, multi-tasking and time management skills.
• Ability to manage and coordinate multiple customers in a deadline-driven environment.
• Desire to work in, and embrace, our lean culture.
• Excellent investigative and critical thinking skills.
• Acute attention to detail.
• Ability to work as a \xe2\x80\x9chands-on\xe2\x80\x9d part of a team.
• Must be authorized to legally work in Canada.
• Successful candidates must be currently able to travel outside of Canada; initially a minimal amount of travel may be required, however the travel requirements will
• increase with experience.

Please submit a cover letter with your resume. Job Types: Full-time, Permanent Benefits:

• Dental care
• Extended health care
• Life insurance
• RRSP match

Schedule:

• Monday to Friday

Work Location: In person