Job Description

Ledcor Employee? Apply internally in Workday.

Description Job Summary: As a Product Support Analyst you will be responsible for evaluating and performing testing on business solutions to ensure proper functionality, user experience, and deployment & maintain an extensive knowledge base of custom applications.

In your new role you will provide Tier 1 support to end-users, in addition to triaging and supporting regular incident and request tickets when submitted. This role will also coordinate and engage with application vendors related to providing support for basic problem resolution. This role will actively contribute to fostering a positive team culture and promoting collaboration within the department.

We are committed to the long-term success and wellbeing of our employees. Our total rewards package is designed to provide compensation and benefits programs that support your health, wellness, and financial security. We offer ongoing employee training and development, team building and career growth opportunities. Come join our True Blue team today in Edmonton, Calgary or Vancouver by applying today! Responsibilities:

• Work with the team to create and execute test scenarios to assess solution quality and effectiveness;
• You will provide input on application usability/areas of friction and improvements on user experience & provide cross-coverage of technical support on multiple knowledge domains
• Collaborate closely with key stakeholders and business end-users to review functionality of customizations and developments; tests, analyzes, and assesses developed functionality
• Provides Tier 1 support to business users by triaging and responding to incident and request tickets
• Provides training to business users on new/existing enhancements and functionality which includes providing guidance to end users through demonstrations and/or review of process documentation
• Coordinates with external vendors on integration upgrades, defect investigations and updating existing documentation
• Supports and assists with performing analysis on improving functionality and reporting capabilities on new and existing production applications
• Assist with creating and maintaining documents for processes, procedures and functionality of solutions and configurations for end-user training and education

Requirements:

• 2+ Years experience working with a software development team
• 2+ Years of experience providing technical support and customer service
• Beginner or intermediate level experience with testing and testing methodologies
• Experience working in a software development environment preferably in an agile team
• Experience with supporting or using LoadSpring, InEight OR Primavera P6 will be required
• Strong verbal and written communication skills

Working Conditions:

• Work from home position with the understanding you will be required to attend in office as the business needs
• Some weekend support coverage will be required (around 2 hours once every 3 months)
• Some afterhours support will be required Monday - Friday (start time will be adjusted accordingly)

Additional Information: Company Description The Ledcor Group of Companies is one of North America\xe2\x80\x99s most diversified construction companies. Ledcor is a company built on a rich history of long-standing project successes. But when you work for Ledcor, your experience will go far beyond the project. Do you want a career that means more? Join our True Blue team now! Employment Equity At Ledcor we believe diversity, equity, and inclusion should be part of everything we do. We are proud to be an equal-opportunity employer. All qualified individuals, regardless of race, color, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status or any other identifying characteristic are encouraged to apply. Our True Blue team consists of individuals from all backgrounds who contribute diverse perspectives and experiences to Ledcor. We are committed to continuing to build on our culture of empowerment, inclusion and belonging.
Adjustments will be provided in all parts of our hiring process. Applicants need to make their needs known in advance by submitting a request via
email . For more information about Ledcor\xe2\x80\x99s Inclusion and Diversity initiatives, please visit our
I&D page
. Date Posted
Dec 1, 2023 1100 - 1st Street SE, Calgary, AB, Canada