Job Description

Requisition ID: 186988

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

The Team

Reporting to the Manager, Application Support the analyst responds to client support questions in a professional, courteous, and prompt manner. They respond to service requests and incidents of diverse scope, that requires the evaluation of a variety of factors, and resolves the issues using application expertise and expert problem-solving skills.

The Role

The Application Support Analyst is responsible for providing support to MD employees incidents, problems, and access management. The incumbent is responsible for tracking, researching, resolving and communicating the resolution of application issues for Enterprise applications defined as part of the team\'s mandate, while ensuring defined standards, processes and service levels are adhered to.

Is this role right for you?

• Identifies, resolves, and researches incidents and problems related to the application.
• Actively contribute known issues of products and workarounds to clients and the Product teams
• Provide continual analysis on input to the Product teams to improve the user experience as it relates to the support of processes and procedures
• Log defects into the defect management applications, including detailed documentation to support the defect submission process
• Attend triage meetings, to provide input and analysis details for respective issues/defects, ensuring the user community requirements are communicated and effectively resolved in a timely manner
• Make recommendations for priority setting and release content related to defects
• Assists in performing pre and post access review activities.
• Collaborates with internal and external stakeholders to understand, define, and implement application access management requirements.
• Produces and updates access management documentation.
• Involved in troubleshooting and resolving access issues.
• Participates in access audits and reviews access control report to identify potential risks.
• Responsible for actioning inquiries as part of the quarterly access approval process
• Enforces access controls and audits such as to create/ maintain business roles.
• Accountable to be current on application release content, including new products and services to the Client Technology application suite
• Provide continual analysis on input to the Product teams to improve the user experience as it relates to the support of processes and procedures.
• Attend triage meetings, to provide input and analysis details for respective issues/defects, ensuring the user community requirements are communicated and effectively resolved in a timely manner
• Identifies opportunities to automate processes.
• Creates knowledge article to facilitate first level resolution.

Do you have the skills?

• A minimum of 2 years prior relevant experience, in both business and technology, ideally in a Financial Services firm
• Experience in application support and problem solving is essential
• ITIL Foundation Certification is an asset
• Thorough knowledge / experience in one or more of the following areas:

• Analysis and preparation of functional and access requirements
• Identification of business requirements and evaluation of solutions to meet objectives
• Knowledge of investment & security software systems and supporting business processes
• 4+ years experience with demonstrated ability to clearly communicate complex technical concepts and ideas in business terms
• University degree with demonstration of business aptitude &/or technical aptitude or relevant work experience

What\'s in it for you?

• We are technology partners who help the business transform how our employees around the world work
• We have an inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success!
• You\'ll get to work with and learn from diverse industry leaders, who have hailed from top technology companies around the world
• We foster an environment of innovation and continuous learning
• We care about our people, allowing them to design how they work to deliver amazing results
• We offer a competitive total rewards package, including a performance bonus, company matching programs (on pension & profit sharing), and generous vacation

Location(s): Canada : Ontario : Ottawa

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please . Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

Scotiabank