Job Description

Product Success Technician (QC + Field Support)

Eco Power Equipment -- St. Albert, AB (on-site) | Seasonal travel in CA/US

Own the last mile of quality--and become the face of customer success.

We build industrial generators, heaters, and power distribution gear that keep major projects running. You'll start on the manufacturing floor in

Quality Control

(hands-on testing, inspections, commissioning) and grow into a

field-facing product expert

who trains customers, solves problems, and feeds insights back to engineering.

Why this role is different

Real responsibility, fast:

Your work ships weekly and shows up on real job sites.

Career runway:

Structured path from QC ? Tier 2 Support ? Field Trainer.

Broad skill stack:

Mechanical, electrical, controls, documentation, customer training.

Tight feedback loop:

Your findings drive ECOs and product improvements--not a suggestion box.
What you'll do

Phase 1: QC & Commissioning (Months 0-3)

Functional testing of generators/heaters/power distribution panels (electrical & mechanical) Document defects, verify fixes, release to ship; keep test records clean and searchable Support service queue and keep urgent shop jobs moving

Phase 2: Support & Troubleshooting (Months 3-9)

Tier 1-2 phone/email support (guided scripts ? independent triage) Build and refine SOPs, test checklists, training decks, and short how-to videos Join local/virtual trainings; handle standard commissioning tasks

Phase 3: Field Training & Product Success (Months 9-12+)

Travel to customer sites in Canada/US for commissioning & onboarding (seasonal) Lead toolbox talks and operator trainings; document common issues and fixes Close the loop with engineering on recurring issues and design-for-service wins
What great looks like (first 12 months)

Zero-doubt QC:

Your test packs are bulletproof; floor rework churn is down.

Faster fixes:

Median time-to-resolution on top 10 issues reduced by 30-40%.

Customer-ready:

You can stand in front of 10 operators and teach confidently.

Design feedback:

You've logged 10+ actionable DFM/DFS suggestions that stick.
Must-haves

Hands-on tech chops:

Comfortable with hand tools & multimeter; read basic schematics

Mechanically & electrically curious:

Engines, blowers, fuel systems, controls--interested in all

Communicator:

Clear notes, calm phone presence, tidy documentation

Mobility:

Valid passport

and

eligible to travel to the US

; Class 5 license

Mindset:

Ownership, organization, and bias to action
Nice-to-haves (teachables if you're close)

HVAC/combustion basics (gas trains, analyzers), generator fundamentals (single/three-phase, ATS) Troubleshooting controls (relays, sensors, VFDs/soft starts) CSA/UL testing awareness, lockout/tagout, hot-work basics Trade/apprenticeship or tech diploma (electrical or mechanical)
Tools you'll touch

Multimeter, clamp meter, combustion analyzer, torque tools Onshape/Drawings (to read, not design), our SOPs, ticketing, and QC dashboards
What we offer

Competitive compensation with

OT

, travel per diems, benefits Training budget, cert support Real growth path into

Senior Product Success

or

Service/Applications

How to apply (fast-track)

Email

careers@ecopowerequip.com

with:

Resume 5-8 bullet story of a tough problem you diagnosed and fixed (what you measured, what you changed) Optional: 60-sec video explaining how you'd teach a new operator to do a pre-start check on a generator

Bonus challenge (optional):

A heater won't start: fan runs, burner fails to light, three retries then lockout.
Tell us (bullets) how you'd triage

electrical

,

fuel

, and

safety

causes--what you'd meter, what order, and why.

Job Type: Full-time

Pay: $27.00-$35.00 per hour

Expected hours: 40 per week

Benefits:

Dental care Extended health care On-site parking Paid time off
Work Location: In person