Job Description

As Product Specialist you will provide applications, technical and service support for Montrose's vision inspection systems that are installed in commercial food production facilities world-wide.

Responsibilities:

Respond to customer support requests, remotely diagnose machine issues, determine follow-up actions Remotely assist field service technicians in on-site diagnosis and completing corrective action Recommend and coordinate spares parts necessary to perform repairs Proactively recommend necessary service and maintenance schedules On an occasional basis, perform machine calibrations, diagnostics, and repairs on-site Assist with new machine installation and commissioning Participate in customer discussions and visits as technical support to sales Participate in customer machine acceptance tests Support sales activities by collecting and qualifying new customer requirements and machine feature enhancements. Prepare and conduct measurement application tests on customer samples for demonstration and analysis Assist with organisation and preparation of service documentation and procedures Assist with support case / ticket management, and documenting of support activities Participate in unit and system testing by assisting production with machine commissioning
Requirements:

College or bachelor's degree in Electrical, Mechanical, Mechatronics Engineering / Technology or related discipline Excellent English written and verbal communication skills Hands-on mechanical and electrical assembly skills Patient and attentive interpersonal communication along with balanced time management skills Capable of working independently as well as in close collaboration with other support personnel, operations and engineering development staff Experience in industry / product support is an asset. Ability to travel (20% typical maximum) primarily within North America, and occasionally other regions
Why Montrose Technologies?

Montrose Technologies offers a unique opportunity to learn and develop skills in a wide field of technologies, including advanced robotics, high performance real-time control, machine vision, and robust user interfaces for critical 24x7 industrial application.

As a key player in a close-knit team, you are given the opportunity, mentorship, and encouragement to grow your contribution and responsibilities within the organization.

Job Types: Full-time, Permanent

Pay: $50,000.00-$70,000.00 per year

Benefits:

Dental care Extended health care Vision care
Work Location: In person