Job Description

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.The Product Research Consultant / Product Analyst position is instrumental to the Enterprise Imaging business to evaluate, document and provide structure and guidance to represent the operations teams throughout the Product Development Lifecycle. This position will report to the Director of Services Solutions Management within the Customer Success organization while working cross functionality with our Services, Product, Sales, and Support partners.
The person who takes on this role will represent the service strategy imperatives (e.g. demonstrable value, performance and adoption measurability, customer self-service, ease of deployment/use/support etc.) and use them to guide a focused product area through pre-launch and post-launch decisions.You\xe2\x80\x99ll enjoy the flexibility to work remotely * from anywhere within Canada (expect for the Saskatchewan province) as you take on some tough challenges.Primary Responsibilities:

• Operations Readiness for New Releases: Ensure that newly introduced releases meet the needs of Operations, and that Operations is prepared to deliver
• Product Insights from Customers and Customer Facing Teams: Consolidate feedback from customer facing teams into a single, context driven stream
• Solution Level Improvement Review: Drive product, process, knowledge and tool opportunities through data analysis, lessons learned, and complaint trending
• Facilitate Tactical Operations Product Needs: Product alerts, escalation coordination
• Liaison between Product and Operations Teams: Advocates for Product, Engineering and Operations, fosters communication and collaboration, mediates disputes and serves as SME.

You\xe2\x80\x99ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.Required Qualifications:

• 3+ years of experience with consultative services, data analytics, or project management
• Proven knowledge of Change Healthcare enterprise imaging solutions, enterprise imaging workflow, product management and product development life cycle

Preferred Qualifications:

• Proven excellent written and verbal communication skills with the ability to communicate complex ideas
• Proven excellent analytical and problem-solving skills
• Demonstrated presentation and training abilities to a wide variety of audiences
• Ability to be independent and a self-starter
• Ability to be a team player
• Proven customer first mentality
• Proven solid IT skills and understanding
• Cloud experience/training

*All employees working remotely will be required to adhere to UnitedHealth Group\xe2\x80\x99s Telecommuter Policy.Canada Residents Only: The salary/hourly range for Canada residents is $75,600 to $157,100 annually. Pay is based on several factors including but not limited to education, work experience, certifications, etc.At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone\xe2\x80\x93of every race, gender, sexuality, age, location and income\xe2\x80\x93deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes \xe2\x80\x94 an enterprise priority reflected in our mission.Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group