Job Description

Product Owner, Dynamics 365/CRM

Mississauga, ON, Canada ? Virtual Req #815

Monday, September 12, 2022

Are you looking for more than a job? At World Vision Canada we offer challenging careers that change the lives of children all over the world and it will change yours too. Come and be part of a team of 400 Canadians with a vision for the world: Life in all its fullness for every child.

You will experience Christian faith in action helping to make real and lasting change in the lives of the world's most vulnerable children. Join the World Vision Canada team and be part of a powerful and effective force for good:

For Children. For Change. For Life.

Position: Product Owner, Dynamics 365/CRM

Reports to: Director, Enterprise Solution Services

Position Term: Full Time Permanent

Primary Location: Mississauga, Ontario, Canada

Workplace Type: Remote (within Canada)

The Product Owner is a member of the Agile team that is responsible for both defining and prioritizing the team backlog so that the solutions meet organizational priorities and deliver supporter value.

The Product Owner is responsible for defining the features of new/modified offerings, prioritizing features, adjusting features and re-setting priorities as needed after each sprint/iteration, accepting or rejecting work results, and keeping the internal customers informed on status as well as gain their feedback. This role is responsible for working closely with Product Managers, Product Owners and business stakeholders to ensure that product(s) vision, road-map, marketing and the backlog are all in alignment.

Responsibilities

Team priority backlog and strategic effectiveness

• Collaborate with Product Manager(s)/Agile Program Manager(s) to define the road-map, growth opportunities, and key metrics based on delivering organizational value.
• Understand the vision and evaluate various approaches to implement effective solutions.
• Provide vision to the Agile Scrum team members throughout projects and planning cycles.
• Drive innovation by translating thoughts and ideas into tangible requirements in the form of features, epics, capabilities, enablers and user stories.
• Ensure the Agile Scrum team has adequate amount of clearly defined and refined stories in the Team backlog to work on.
• Organize backlog prioritization to deliver epics, capabilities, features, enablers and stories with highest business value and eliminate or renegotiate scope of stories that do not align with the defined purpose of of the Agile Scrum team.
• Play an active role in supporting the Scrum Master in mitigation, documentation, and removing impediments impacting completion of sprint goals and objectives
• Prioritize needs between scope, budget and time - weighing priorities according to supporter value.
• Actively participate in agile ceremonies, including sprint planning, daily scrum meetings, sprint review and retrospectives, sprint demos, and lead the planning release for output delivery.

Act as primary interface with the organization

• Collaborates with other Product Owners, Product Managers, Agile Program Managers, Segment Leads and other stakeholders to drive the product strategy, design, innovation and overall product direction.
• Work cross-functionally with stakeholder and peer agile teams to identify user needs, determine organizational value, detail user stories for prioritization in team backlog,and manage output delivery.
• Set and manage expectations of stakeholders for delivery of new outputs, proactively identifying and communicating barriers to delivery and negotiating timeline, scope, resources and budget as required.
• Represent the Agile Scrum team in planning for cross-functional activities across areas of the organization.
• Provide Support for team where needed based on skill-sets, for example development support, Business analysis, testing etc.

Qualifications

• A minimum of 5 years of experience in product marketing, IT project management, fundraising or advertising.
• 3-5 Years experience working with Microsoft Dynamics 365 and/or other CRM platforms.
• University degree in finance, accounting, business, marketing, strategy, or a similar discipline.
• Experience in a start-up or agile environment.
• Product Owner Certification

Skills

• Creative thinker with the ability to provide solutions that meet customer needs.
• Highly collaborative and comfortable with both high-level planning and tactical execution.
• Detail-oriented with the ability to work independently or as part of a team.
• Able to excel in a dynamic environment while managing several projects simultaneously.
• Strong time management and prioritization skills to realize maximum value.
• Excellent communication skills - both verbal and written.
• Strong analytical skills and the ability to make data driven decisions especially when needing to make trade-offs.
• Ability to handle criticisms and/or justify decisions. Expects major objections.
• Has experience navigating through conflicting priorities, turning ambiguity into clarity in a fast-changing environment.
• Experience creating detailed business cases to equip senior leadership decision making
• Strong ability to manage financials and strategic execution (budgets, ROIs, resource allocation and multiple concurrent projects)
• Strong presentation skills.
• Able to navigate the organization and influence through indirect leadership and relationship capital.
• Embraces a non-hierarchical approach, modelling transparency, collaboration and trust across the team.
• Other personal attributes: ambitious, assertive, energetic, enthusiastic, confident, optimistic, inquisitive, persuasive, and motivational.
• Nonprofit experience would be an asset.

We bring life-saving support in times of disaster. We help poor communities to take charge of their futures. We provide small loans and training that boost family livelihoods. We work with policy makers to change the way the world is run. Our Christian faith teaches us that every child, regardless of gender, faith or race, is a precious gift to the entire world - and that their wellbeing concerns us all. We shall never rest while children suffer in situations that can be changed.

Our Core Values: We are committed to the Poor. We are Christian. We are Stewards. We value People. We are Partners. We are Responsive.
Qualified candidates must be able to demonstrate a commitment to the core values and mission of the World Vision partnership.

World Vision Canada takes our Safeguarding responsibilities seriously and we provide an environment that is safe for our child and adult beneficiaries. We have strong recruitment procedures to make sure the safest and most suitable people work with the children in our programs. We provide our staff and volunteers with ongoing supervision, support and training in their work with child and adult beneficiaries.

World Vision Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Thank you for your interest; however only those applicants selected for an interview will be contacted.

Other details

• Job Family IT
• Job Function Individual Contributor
• Pay Type Salary
• Employment Indicator Fully Remote

• Mississauga, ON, Canada
• Virtual