Job Description

Job Title:

Product Manager, Personal Banking

Location:

Markham, Ontario

Job Type:

Full-time

Job Summary:

Bank of China (Canada) is seeking a dynamic

Product Manager

to champion the growth and optimization of our

Debit Card

offerings within the

personal banking segment

. This role is instrumental in elevating the client experience, enhancing product performance, and driving innovation. The ideal candidate is a strategic thinker with hands-on experience in retail banking and a strong understanding of investment products.

What You Will Do:

Lead the

development, enhancement, and lifecycle management

of personal banking products tailored to personal banking clients Leverage

market insights

and client feedback to identify product improvement opportunities Conduct

performance analysis

and segmentation to optimize product penetration and profitability Maintain and update product documentation, policies, agreements, and fee disclosures to ensure compliance and clarity Champion

risk self-assessments

and ensure controls align with regulatory expectations Act as a key liaison for resolving debit card related inquiries across branches and call centres Deliver

training programs

to internal teams to strengthen product knowledge and sales effectiveness

What You Bring to the Table:

Bachelor's degree or above in Business, Finance, or a related field Minimum

2 years of retail banking experience

, preferably with a focus on

investment or deposit products

Solid knowledge of

personal banking products

, operations, and client needs, especially debit card Strong analytical and product management skills Bilingual proficiency in

English and Mandarin

preferred due to frequent coordination with overseas branches High attention to detail, problem-solving mindset, and a customer-first attitude

Bank of China (Canada)

is committed to fostering an inclusive, equitable, and accessible workplace. We welcome candidates from diverse backgrounds. Only applicants selected for interviews will be contacted.

Accommodation:

If you require accommodation during any part of the recruitment process, please contact our HR team -- we are happy to support your needs.

Job Types: Full-time, Fixed term contract

Benefits:

Dental care On-site parking Paid time off
Ability to commute/relocate:

Thornhill, ON: reliably commute or plan to relocate before starting work (required)
Application question(s):

What is your salary expectation of this role?
Experience:

Product management: 2 years (preferred)
Language:

Mandarin (required)
Work Location: Hybrid remote in Thornhill, ON