Tangerine is Canada\'s top direct bank. With a flexible work-life balance, we provide flexible and widely available financial options, reduction products, and outstanding customer service. The goal of Tangerine employees\' daily commute is to improve the quality of life for Canadians. We invest a lot of time and effort into improving our local communities. Being a part of Orange\'s culture means empowering our employees and giving them a sense of pride. Tangerine technology is at the core of everything we do as a leading digital bank in Canada. Our loyalty to innovative technology and collaborative efforts have redefined what digital banking is, and we will continue to do so in order to tackle any opportunity and meet every challenge. Tangerine is Canada\'s top direct bank. With a flexible work-life balance, we provide flexible and widely available financial options, reduction products, and outstanding customer service. The goal of Tangerine employees\' daily commute is to improve the quality of life for Canadians. We invest a lot of time and effort into improving our local communities. Being a part of Orange\'s culture means empowering our employees and giving them a sense of pride. Tangerine technology is at the core of everything we do as a leading digital bank in Canada. Our loyalty to innovative technology and collaborative efforts have redefined what digital banking is, and we will continue to do so in order to tackle any opportunity and meet every challenge. Purpose Across diverse lines of business and product strategies, Tangerine provides loyalty for all products. Further, the position will oversee the technological implementation of Tangerine\'s rewards program. As part of this role, you will collaborate with partners within Tangerine and Scotiabank to deliver effective product integration strategies. These strategies will help enhance portfolios, collaborate with partners, and promote Tangerine\'s products. Tangerine believes in delivering award-winning client service and improving the lives of Canadians. An integral part of the Product Manager\'s job will be to optimize and maintain the performance of the Tangerine credit card banking system. It is the responsibility of the Product Manager to adhere to strict deadlines, and to identify, design and implement steps for strengthening the performance and success of the credit card banking system while maintaining and upholding credible business relationships with a variety of clients and departments within the company. In addition, the Product Manager will develop upcoming innovations, expand into expanding markets and increase sales and profitability in a sustained manner strategically working with a powerful team. Roles and Responsibilities

• In order to advance loyalty programs across all business lines and increase performance, the product lead for loyalty collaborates with both internal and external collaborators.
• Formulate a framework, stakeholders model, and multiyear strategies for the Net New Customer commitment project with Product Analytics, Scotiabank Retail Products, and SCENE, including monthly progress reports.
• Establish the most effective "earn and burn" alternatives and product mix by integrating rewards currency, structures, economics, and benefits into NPD discussions. Tangerine\'s product strategy for integrating new product lines into incentives platforms, business prospects, and product lines.
• Ensure that your rewards program is in line with the products you sell.
• Developing a deeply integrated advertising and communication strategy to boost product loyalty programs with the purpose to benefit consumers as well as shareholders by cooperating with Tangerine marketing and SCENE marketing.
• Business reviews with Retail Goods on loyalty KPI performance for programs and marketing activities.
• Managing all repricing initiatives, including industry benchmarking, review, and suggestions for loyalty rewards.
• Provide subject-matter expertise for all loyalty and reward conditions of employment; collaborate with legal, product, and privacy teams.
• Assist with partnership onboarding when necessary by working with the Loyalty Development team.
• Strengthens client relationships and utilizes larger Bank relationships, systems, and knowledge by maintaining a client-centric mindset.
• Always stay up-to-date on both internal and external trends (internal and external) in order to stay competitive. Report your results and future outlook/projections to Senior Management. Contribute to the preparation of business cases and make suggestions

Qualifications

• Bachelor\'s Degree required MBA or a relevant graduate degree is an asset
• Over 5 years of progressive experience in loyalty, engagement, operations, customer experience, product strategy, and rewards management for credit cards/travel rewards cards
• A minimum of 3+ years\' experience leading projects in financial services environments; project management training or experience is an asset
• Having the ability to work in cross-functional teams on initiatives and projects of different scopes and durations
• Managing a multifaceted global organization with determination, personal creativity, drive, and conviction to secure resources, information, and consensus
• Previous experience managing credit card/travel rewards programs, loyalty programs, and engagement strategies.
• An ability to leverage data insights to make informed business decisions based on strong financial acumen and analytical skills
• Demonstrated experience managing partnerships, collaborations, and relationships
• Excellent planning and reporting skills and excellent analyzing data with business casing oversight knowledge
• Strong channel and stakeholder management knowledge Practiced relationship-building and negotiations abilities
• An effective team leader, mentor, and motivator
• A great team player that collaborates effectively with other people and has an inherent collaborative mindset; a partnership and group player.
• Provides an overview view; understands how all the components fit together and support the achievement of larger company goals.
• With determination, personal innovation, drive, and confidence, the ability to manage a multidimensional multinational corporation to gain resources, information, and opinion is required.
• Good written and verbal interaction skills; ability to convey information clearly and simply at all levels

Why should you take part?

• Become part of an environment that celebrates and recognizes success with a team of diverse and inclusive go-getters dedicated to Client satisfaction! It is our goal to create an inclusive and collaborative work environment that promotes innovation, exploration, and successful work culture!
• Career matters to you! Career development and advancement opportunities will be available to you.
• Through Tangerine benefits, we can help you invest in your future and to save for your future.
• We offer a competitive benefits package: Cash Bonuses, Profit Sharing, Share Ownership Programs, Pension Plans, and Health Benefits.
• With the support of diverse industry leaders, you can take thousands of online and in-person courses to shape your career growth.

At Tangerine, Our team values each individual\'s abilities and experiences and strives to create and preserve an inclusive and accessible environment. Our Recruitment team will be happy to assist you with any accommodations you may require during the recruitment and selection process Job Types: Full-time, Part-time, Permanent
Part-time hours: 37.5 per week Salary: $86,030.00-$93,609.00 per year Benefits:

• Dental care
• Extended health care
• Flexible schedule
• Life insurance
• On-site parking
• Paid time off
• Work from home

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus pay
• Commission pay
• Overtime pay

Ability to commute/relocate:

• Oakville, ON: reliably commute or plan to relocate before starting work (required)

Experience:

• Product Management (preferred)

Work Location: Hybrid remote in Oakville, ON Application deadline: 2023-03-24
Expected start date: 2023-04-01