Job Description

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Product Manager

10-06-21

PMO Id: 15664 - Permanent

IT/IQ Tech Recruiters is seeking a Business Applications Lead to join our client in Vancouver, BC.

Why work with our client?

• Competitive rates
• Centrally located
• Transit accessible

Responsibilities

• Ensure effective and timely application administration and maintenance. Lead, and as needed - actively support application configuration, permissions/rights management, and data management while proactively conducting preventative maintenance tasks for various systems, installing application patches, and planning and deploying upgrades with secondary support from Quality Assurance (QA) function.
• Deliver best-in-class service and support. Proactively monitor as well as respond to systems, applications and other client problems by investigation and taking corrective actions. Provide hands-on, interactive end user support through multiple mediums. Look to proactively reduce support incidents through services such as training. Liaise and escalate with internal and external (Vendor) support systems as needed.
• Establish, monitor, and report on service level objectives (SLAs), Quality Assurance results, releases and other IT Key Performance Indicators (KPIs) / metrics through dashboards, reports, and/or ad hoc analysis.
• Establish and maintain a strong knowledgebase of resources including but not limited to technical and instructional support documentation for both Technical support staff as well as end-users.
• Attend Change, Incident and team meetings as required.
• Directly manage, coach, and develop the Application Support Specialist role and other resources as required.
• Manage the day-to-day deliverables and performance of third-party software vendors according to contractual agreements.

Top Skills Required

• 7+ Years of technical experience; ideally inclusive of some of the following:
• 5 years' experience with HRIS and Accounting solutions is a requirement
• Travel/Transportation/Logistics industry experience an asset
• Custom Developed Applications
• Data Warehousing and Reporting, ETL tools. Data integration experience
• Website / B2C Web Application experience an asset
• Travel and Hospitality Industry Applications (e.g., airlines, cruise ship, rail travel) considered an asset
• Salesforce platform experience an asset
• Direct experience working in an application team leveraging SaaS, PaaS, and IaaS
• Direct experience managing multiple vendor/system integrations, preferably through REST API framework
• Experience with troubleshooting, bug-fixing, testing and deploying managed code adherent to standard Software Development Life Cycle processes
• Experience directly or indirectly leading and managing employees
• Must be legally eligible to work in Canada

Why work with us?

• Build a long-term relationship with an experienced recruitment expert
• Access to the 'hidden' job market - opportunities across Canada that aren't posted on job boards
• Get a high-level understanding of market dynamics affecting your industry
• Gain insight into the culture of the company you're applying for before submitting your profile

About Us

IT/IQ Tech Recruiters provides contract and permanent IT recruitment services to employers across Canada. We have a specialized approach to recruiting, segmenting our recruitment teams into specialty practice areas focusing on Development, PMO, Infrastructure and BI/CRM/ERP skill sets.

This approach enables our recruiters to become specialists; they know the market and work hard to understand each candidates' capabilities, goals, career ambitions and quickly present them with the best possible opportunities. We are committed to helping candidates develop their careers and to helping our clients grow their business and complete important projects successfully.

We create opportunities for IT Professionals to empower business.