Job Description

We\xe2\x80\x99re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what\xe2\x80\x99s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit

What You\xe2\x80\x99ll Be Doing

As a Consultant for the Product Integration Team, you will manage and implement complex cash management solutions using advanced project management methodology to ensure products and services are delivered in a coordinated and professional manner. You will be accountable to perform pre and after sales support. You will also promote the utilization of the recommended cash management products to maximize the bank\xe2\x80\x99s return and will manage and develop relationships with customers throughout the implementation process to maximize cross-selling opportunities. You will also manage any maintenance requests associated with any complex products or solutions.

You will be an integral component of Commercial Banking and part of a team of specialized professionals who create value for commercial clients by understanding their transaction and cash management needs with a view to architecting and delivering integrated cash flow and treasury management solutions.

At CIBC we enable the work environment most optimal for you to thrive in your role. You\xe2\x80\x99ll have the flexibility to manage your work activities within a hybrid work arrangement where you\xe2\x80\x99ll spend 1 day per week on-site, while other days will be remote.

How You\xe2\x80\x99ll Succeed

• Client Service \xe2\x80\x93 Implement and manage complex cash management solutions by understanding the customer\xe2\x80\x99s business and liaising with the various key stakeholders to address customer needs. Ensure quality service to meet customer requirements and seek to maximize bank\xe2\x80\x99s return by maintaining high service levels and initiating improvements on an on-going basis.
• Implementation & Transitioning - Manage implementation progress, including any solution customizations, by working directly, and in collaboration, with the customer and all required internal stakeholders (i.e. legal/compliance, product, technical support etc.). Utilize project management methodology by identifying all roles and responsibilities as well as governing accountabilities while managing critical paths to coordinate/manage the implementation project from end-to-end.
• Product Support - Provide input into the assessment of new products and participate in the review of existing products for input into on-going enhancements. Review and provide input on product documentation and fulfillment guides, external procedure manuals, as well as product/service legal agreements and set-up forms. Participate in new product or new product feature launches to provide feedback on features, functionalities and documentation to help enhance marketability.
• Business Development \xe2\x80\x93 Ensure a thorough understanding of the customer\xe2\x80\x99s business to help identify cross-selling opportunities. Identify, through the analysis process and client dealings, other potential sales and/or service improvement opportunities and refer potential sales to appropriate client relationship/cash management sales managers. Contribute to the business unit\xe2\x80\x99s goal of continuous improvement by identifying areas to enhance the client experience or resolve challenges.

Who You Are

• Experience you bring. You have a minimum of 5 years\xe2\x80\x99 proven and progressive business and operations experience, or equivalent including a minimum of 3 years proven and progressive cash management business solutions experience or equivalent. You have an advanced understanding of cash management and commercial business, and experience in working with large commercial and corporate entities.
• You have strong communication skills in both English and French. You have strong interpersonal and excellent communication skills both written and verbal, to build and maintain effective working relationships with partners, peers and clients, and to convey factual and conceptual information to others.
• You have strong technical skills. You have strong project management skills, including self-management skills in order to respond to shifting priorities on several simultaneous projects as required. You have strong analytical and problem solving skills. You have strong facilitation, presentation, negotiation and time management skills.
• You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it\'s the right thing to do.
• You give meaning to data. You enjoy investigating complex problems, and making sense of information. You\'re confident in your ability to communicate detailed information in an impactful way.
• Values matter to you. You bring your real self to work and you live our values \xe2\x80\x93 trust, teamwork and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact

You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

Job Location Toronto-81 Bay, 15th Floor

Employment Type Regular

Weekly Hours 37.5

Skills Active Listening, Analytical Thinking, Cash Management, Client Relationship Management, Customer Experience (CX), Interpersonal Communication, Multitasking, Operational Efficiency, Product Knowledge, Project Management, Time Management, Work Collaboratively

CIBC