Job Description

Product Analyst, Student Lifecycle

The University of Saskatchewan has some of the most innovative people doing groundbreaking research and pedagogy. Information and Communications Technology (ICT), as strategic partners, enable courageous curiosity by empowering students, staff and faculty to do more than thought possible with technology that boosts productivity, strengthens security, enhances research outcomes, amplifies connectivity and supports increased pedagogical capability.

Primary Purpose: The successful candidate will play a key role in maturing our student lifecycle practices and identifying emerging needs in student recruitment, services, and university alumni spaces to enable effective service delivery. They will provide support for student life cycle services i.e. Recruitment, admissions, exam and room scheduling, study abroad, continuing education, and the alumni services platform, with an emphasis on streamlining interactions and improving overall user experiences.

Nature of Work: Reporting to the Manager, ICT Student and Alumni Solutions, the Product Analyst will leverage a strong analytical background to effectively manage and mature our student lifecycle practices and solutions. The Product Analyst will be responsible for aligning -continual service improvements, supporting vendor management and new capabilities whilst partnering with key departments, units, colleges and process managers. The position requires management of competing demands from many diverse stakeholders.

This position will be part of a supportive, cross-functional team that will work collaboratively on a wide-range of service improvement initiatives and projects. As the university\'s systems and technical architecture changes, this position must adapt to the changing system and technology landscape.

The University of Saskatchewan values diversity and Indigenous engagement as a strategic priority. In support of this priority, you will actively engage in learning to develop an understanding of diverse perspectives and how to incorporate equity, diversity, and inclusion into their work.

Accountabilities:

• Ensures the alignment of priorities, products, service decisions and implications
• Drives the roadmap and prioritization of end user focused initiatives to solve our community\'s most impactful problems
• Understand business and functional workflows/processes; able to implement best practices for the betterment of processes (considering scalability, performance, business policies and future needs)
• Form a partnership with process managers to fully understand business functionality, pain points, and areas of improvement.
• Commit to the continuous improvement, and deep understanding of student recruitment, services and alumni engagement best practices, tools, and technology to gain knowledge of the products and limitations.
• Work with stakeholders to articulate priorities, needs, gaps, and explore opportunities to ensure a positive user experience and journey.
• Define the problem and scope for a given workstream and present backlog items and key milestones to make up the product roadmap
• Capture, analyze, define, and document business change requirements and non-functional requirements
• Work with ICT teams to ensure solutions are configured according to the acceptance criteria and our enterprise architecture principles.
• Oversees and executes collaborative and cross-functional initiatives for release identified for their area with medium risk and medium potential organization wide impact.
• Document and maintain policies, processes and procedures for overall service management, and related decisions and recommendations.
• Develop and maintain strong relationships with vendors, process managers, colleges/units, ICT staff and other relevant stakeholders.

Qualifications:
Education: A diploma, certificate or degree in a relevant field is required. We appreciate that non-traditional career paths may have developed a candidate\'s competency, and alternate combinations of education and experience may be considered.

Experience: Relevant experience in Business Analysis, Business Process Management or related field.

An understanding of the University of Saskatchewan and/or the higher education industry is an asset.

Experience with and knowledge of donor management or alumni engagement is an asset.

Prior experience configuring customer relationship management tools ie Blackbaud or Salesforce, is considered an asset.

Experience working in a diverse and inclusive environment with the ability to work effectively in informal and formal teams with people from diverse communities, cultures, and perspectives.

Skills: ability to learn, excellent communication; strong problem solving skills; ability to identify trends and recognize emerging issues, assess the impact of those issues, and make recommendations for proactive change; the ability to gather requirements, lead meetings and make presentations to small groups; demonstrated ability to research and solve problems using a variety of resources and tools; ability to monitor progress and quality effectively, remain detail-oriented at the same time understand the big-picture

Department: ICT Enterprise Solutions
Status: Permanent
Employment Group: ASPA
Full Time Equivalent (FTE): 1.00
Salary: The salary range, based on 1.0 FTE, is $64,107.00 - 100,169.00 per annum. The starting salary will be commensurate with education and experience.
Salary Family (if applicable): Information Technology
Salary Phase/Band: Phase 2
Posted Date: 3/10/2023
Closing Date: 3/31/2023 at 6:00 pm CST
Number of Openings: 1
Work Location: May be eligible for hybrid work under the terms of USask\'s Alternative Workspace Guidelines

The successful applicant will be required to provide the following current verification(s) where \'Yes\' is indicated below. Further information is available at:

Criminal Record Check: Not Applicable
Driver\'s License and Abstract Check: Not Applicable
Education/Credential Verification: Not Applicable
Vulnerable Sector Check: Not Applicable

Please review the University of Saskatchewan\'s for faculty, staff and students in consideration of the COVID-19 pandemic. The University is committed to employment equity, diversity, and inclusion, and are proud to support career opportunities for Indigenous peoples to reflect the community we serve. We are dedicated to recruiting individuals who will enrich our work and learning environments. All qualified candidates are encouraged to apply; however, in accordance with Canadian immigration requirements, Canadian citizens and permanent residents will be given priority. We are committed to providing accommodations to those with a disability or medical necessity. If you require an accommodation to participate in the recruitment process, please notify us and we will work together on the accommodation request. We continue to grow our partnerships with Indigenous communities across the province, nationally, and internationally and value the unique perspective that Indigenous employees provide to strengthen these relationships. Verification of Indigenous Membership/Citizenship at the University of Saskatchewan is led and determined by the and Standing Committee in accordance with the processes developed to enact the policy. Successful candidates that assert Indigenous membership/citizenship will be asked to complete the verification process of Indigenous membership/citizenship with documentation. The University of Saskatchewan\'s main campus is situated on Treaty 6 Territory and the Homeland of the M\xc3\xa9tis. We pay our respects to the First Nations and M\xc3\xa9tis ancestors of this place and reaffirm our relationship with one another. Together, we are uplifting Indigenization to a place of prominence at the University of Saskatchewan.

University of Saskatchewan