Job Description

Procurement & Operations Coordinator, IQMH - Proficiency Testing


Req #285
Health Standards Organization, 4711 Yonge Street, Suite 506, Toronto, Ontario, Canada



Posted Wednesday, December 3, 2025, 11:00 PM | Expires Sunday, January 18, 2026, 10:59 PM

Accreditation Canada and Health Standards Organization (HSO) will not ask for personal information such as Social Insurance Numbers (SIN) or bank account information during the recruitment process via phone or email. If you receive such a request, it is not from Accreditation Canada or HSO. Applicants should always verify the legitimacy of such a communication and contact the organization directly through official channels to confirm.

Terms:

Full-time permanent

Salary (CAD):

Commensurate with experience

Location:

Toronto (Hybrid Work Model - on-site 2 days per week)

ABOUT THE ROLE:

Note that this job posting is for an existing vacancy.



The Procurement and Operations Coordinator is a key member of HSO's IQMH - Proficiency Testing team, ensuring the seamless delivery of proficiency testing materials and supporting operational workflows.



This role manages the full procurement lifecycle from creating purchase orders and vendor coordination to delivery and inventory management. The incumbent will maintain strong vendor relationships and compliance with procurement standards.



In addition to procurement responsibilities, the position supports survey preparation, client communications, and accurate data setup to enable smooth operations and program delivery within IQMH - Proficiency Testing. The incumbent will act as a central point of coordination, you will collaborate with internal teams, troubleshoot issues, and streamline processes to meet strict deadlines and enhance overall efficiency.

Main Responsibilities:

Manage the key procurement tasks including creating purchase orders, tracking shipments and managing inventory to support proficiency testing. Prepare and manage survey shipments by creating accurate shipment lists, verifying client data, and generating final reports for internal teams. Communicate with vendors and subcontractors, monitor delivery progress, and coordinate with couriers to ensure timely and seamless shipment. Coordinate onsite survey preparation and delivery, including creating and printing material labels, preparing slide rotations, and shipping materials to clients. Communicate proficiency testing activities to clients by preparing and sending e-notices and responding promptly to inquiries to promote a seamless client experience. Manage client accounts and setup, including creating new sites and updating client information in IQMH systems. Provide project support by assisting internal teams with new tasks and continuous improvement initiatives. Support customer service activities when required.

Must Have Qualifications:

College Diploma in a specialize field. Minimum of 2 years of experience in client services and administration. 1+ years experience in procurement or supply chain management, including managing end-to-end material orders and maintaining strong vendor relationships. Advanced experience creating and maintaining spreadsheets to track budgets and contracts Advanced experience with presenting logistics and data insights to team members for informed decision-making. Strong background in data management and analysis. Strong verbal and written communication skills. Demonstrated adeptness in a fast-paced environment, comfortable in using Microsoft applications and digital technology. Demonstrated problem-solving skills to identify root causes of challenges and assist in developing effective solutions in a team-oriented environment Proficient with CRM tools.

Desired Qualifications:

College Diploma in Commerce, Business Management, Supply Chain Management or a related field Experience within the field of healthcare/medical laboratories Have experience with process improvement Bilingual in English and French languages Experience working with mid-size enterprises with clients that are nationally distributed. Technical knowledge of digital tools such as SmartSheet and Docusign.

WHAT YOU CAN EXPECT:

In Your First 30-90 Days:

Complete our orientation program with other new hires to learn about HSO, our values of trust, inclusion, collaboration, innovation and learning, and our mission of quality improvement in healthcare and social services. Set your performance and learning objectives for the year in collaboration with your people manager. Meet regularly with your people manager to discuss your learning progression and alignment for your accountabilities. Take on assigned initiatives or projects for your role.

What We Can Offer To You:

Hybrid work model. Competitive compensation and benefits, including a defined benefit pension plan. Time off programs, including office closure during last week of December. Professional development support. A culture that measures and values psychological safety, inclusion and engagement.

WHO WE ARE AND WHAT WE DO:

Health Standards Organization (HSO) and our affiliates Accreditation Canada (AC) and the Institute for Quality Management in Healthcare (IQMH) are global, not-for-profit, revenue generating organizations. Together, we develop standards and deliver assessment programs and quality improvement solutions that have been adopted in over 14,000 locations across five continents. Our people-centered programs and services have been setting the bar for quality across the health ecosystem for 65 years.


Join us toward a future that will lead to safer care and a healthier world. Let's follow a mission together, where we empower and enable people around the world to continuously improve quality of care.



HSO is committed to fostering a culture of inclusion, diversity, equity and access, where all employees feel respected and valued and have an equal opportunity to achieve success. We encourage applications from Indigenous Peoples, people from diverse races, ethnicities and/or religions, persons with disabilities, people from gender diverse communities and/or people with intersectional identities. Please let us know how we can support you throughout the recruiting process, including through the provision of accommodations on request.



Artificial intelligence (AI) tools are not utilized to screen, assess or select candidates for positions at HSO.



We are also proud to have been named as one of the Top 100 National Capital Region's Top Employers in 2022, 2023, 2024 and 2025.


Job Details


Job Family

HSO

Pay Type

Salary

Health Standards Organization, 4711 Yonge Street, Suite 506, Toronto, Ontario, Canada