Job Description

At ADP we\'re not just about what we do today; we\'re charting the future of the Implementation and Upgrades Business Unit with our dynamic Strategy Team. This team doesn\'t simply set directions; it pioneers the roadmap using out-of-the-box thinking and creativity. We\'re seeking a Process Innovation Manager to spearhead complex end-to-end change initiatives tailored for the Canadian market, offering a blend of thought leadership, product management, design thinking, and hands-on implementation.

Our mandate is clear: to elevate the operational efficiency of our Business Unit. We have the autonomy to identify, decide, and drive change. As we ensure efficient client technology implementation, the I&U stands as the linchpin of our ambitious revenue growth, collaborating with various business units and technology teams to address challenges of growth, scaling, and throughput.

The role demands a solid technology foundation with both depth and breadth.

You\'ll be at the forefront, guiding teams in planning, designing, and executing innovative solutions that resonate with our forward-looking mission. Our technology breadth of influence covers department-built tools, the evolution of Enterprise tools and products and leading the I&U exploitation of Generative AI. Join us and be a part of a team that\'s shaping the future at ADP Canada.

Responsibilities:

• Process Improvement:

• Fine-tune team processes to spur innovation, boost productivity and bolster quality.
• Opportunity Identification & Associate Experience Enhancement:

• Identify avenues to improve the associate experience.
• Build a network of trusted associates, actively listen to their feedback, and propose effective solutions.
• Software Solution Development for I&U Users:

• Collaborate closely with cross-functional teams and internal stakeholders to design, plan, develop, and deliver software solutions tailored primarily for I&U users.
• Construct delivery roadmaps that seamlessly blend business objectives with actionable technology plans.
• Cross-divisional Initiative Management:

• Foster partnerships with Business, Product Management, and Development teams to handle initiatives spanning multiple divisions.
• Engage with both business and tech subject matter experts to delineate scope, form accurate estimates, set budgets, and craft high-quality Agile-relevant documentation.
• Project Management & Oversight:

• Steer multiple initiatives across I&U from inception to completion, ensuring alignment with overarching goals.
• Direct project activities, conduct timely reviews, manage risk, oversee change control processes, and consistently communicate status updates to senior executives within both development and business partner units.
• Provide astute leadership, ensuring projects meet performance standards and comply with management and security policies.
• Team Coordination & Communication:

• Collaborate efficiently with virtual teams across various time zones and cultural backgrounds.
• Lead conversations with senior leadership, providing updates, addressing escalations, and influencing stakeholders to align expectations.

Required Skills and Experience:

• A keen understanding of the core product ecosystem.
• Familiarity with workflow automation technologies, including but not limited to RPA/BluePrism, SalesForce.com, Oracle CPQ, as well as end-user scripting techs like complex Excel Macros, VB script, and JavaScript.
• Proficiency in researching, planning, configuring, and delivering cross-departmental workflows using enterprise desktop automation tools, especially MS Office.
• A history of regular engagement with internal IT/Product organizations, ideally with 3-5 years of direct experience liaising with software developers.

Preferred Qualifications:

• Business Analysis experience.
• PMP and/or P.Eng certifications.
• Proven ability to manage multiple tasks, juggle conflicting priorities, and maintain a client and associate-centric mindset.
• Experience in CSV data manipulation.

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