Job Description

Location: Health Sciences Centre

Lead Manager, Process Improvement
Process Improvement Team Lead - Process Improvement Division
Permanent, Full Time
11488POS
Hours 70 bi-weekly (8-hour shifts; days)
Salary HL-25, ($83,111 - $108,044 per annum)
Competition Number 2023004214
Posted Date 6 July 2023
Closing Date 13 July 2023

About Us
Newfoundland and Labrador Health Services (NL Health Services) brings together five former separate health entities - Eastern Health, Central Health, Western Health, Labrador-Grenfell Health, and the Newfoundland and Labrador Centre for Health Information. The creation of a provincial health authority was announced following recommendations from Health Accord NL.

NL Health Services is responsible for delivering health and community services to more than 528,000 people living in Newfoundland and Labrador and employs over 21,000 people. NLHealthServices.ca

Job Summary
The Lead Manager of Process Improvement Division leads a group of professionals who work as internal consultants for all programs in NL Health Services. These Consultants facilitate and coach managers and front-line staff using management engineering, change management and quality process improvement techniques and tools. These techniques and tools include value stream mapping, problem solving A3s, root cause analysis and PDCA-based Kaizen Events/Rapid Improvement Events. Other strategies and tools involve development of project management charters, space/design redevelopment and flow creating strategies, load levelling, analyzing work processes and wait times, work standardization, 5S, visual workplace, pull systems, and just in time inventory to ensure timelines and cost controls are met. In addition, The Lead Manager and the other Consultants will design and teach lean management and industrial engineering techniques to managers and staff to assist with strategic long-term planning, as well lead collaborative working groups through innovation, conflict resolution, and utilization of change management skills to counter resistance.

Job Qualifications
Education
Bachelor\'s Degree in Business Administration/Commerce, Engineering, or other relevant discipline is required.
Master\'s degree is preferred.
Successful completion of a Six Sigma/Lean Certification and/or a Certificate in Project Management is required.

Experienceb
A minimum of five years\' experience within the last seven working in process improvement using tools/philosophies such as lean, industrial engineering, change management, space planning/design, cost-benefit analysis and risk assessment is required.
Experience in in a healthcare environment is preferred
Experience in a management or leadership role is required.

Competencies (Knowledge, Skills & Abilities)
Demonstrated leadership, problem solving, and analytical skills.
Ability to lead collaborative working groups through innovation, conflict resolution, and Utilization of change and project management skills.
Must be able to function effectively in a high pressure, diverse and changing environment.
Strong interpersonal, organizational and computer skills are essential.
Be able to establish and maintain effective working relationships with all levels of management.
Demonstrate effective time management skills and the ability to prioritize.
Exhibit strong oral and written communication skills as demonstrated by delivering presentations and writing reports

Other
A satisfactory record of work performance and attendance is required.

Apply online at https://employment.easternhealth.ca

Upon successfully applying for a vacancy then you will receive a confirmation email. If you do not receive this email please contact Recruitment 777-7777 ext 5-2 immediately

To become a part of our team, please submit an up to date resume/cover letter or application form online, clearly demonstrating how you meet the required qualifications. Include your current mailing address, day-time contact number, e-mail address, competition and employee number if applicable.

Contact Information for Recruitment Related Inquiries:

Telephone: (709) 777-7777 (5-2) or 1-800-563-3693
Email: employment@easternhealth.ca. Applications/resumes are not accepted at this email address.

If you are no longer interested in the position, you can withdraw your application by emailing employment@easternhealth.ca as soon as possible.

Eastern Health is committed to inclusive and barrier-free recruitment, selection, and onboarding processes. We will be happy to work with applicants requesting support during the process. If you have any questions, feel free to contact our Recruitment Line at 777-7777 press 5 then press 2 (long distance 1-800-563-3693) outlining how we can help.

EXTERNAL APPLICANTS: We thank all applicants for their interest, however, only those selected for an interview will be contacted. The successful candidate will be required to provide a satisfactory Certificate of Conduct from the RCMP or local Police (Vulnerable Sector Check may be required), educational documents, registration/licensure if applicable and Social Insurance Number.

Eastern Health