Job Description

Reporting directly to the Head Professional and the Assistant Professional, the Pro Shop/Retail Assistant will be an integral part of the professional team. The Pro Shop/Retail Assistant will support our club's objective to execute high service levels in all aspects of the golf operations while meeting member and guest expectations.

Key responsibilities:

To supervise the daily operation of the golf shop under the direction of the Professional Team. To carry out opening and closing procedures following standard operating procedures for till reconciliation, site security, etc. To ensure that the golf shop is clean, orderly, well-stocked and professionally presented. To monitor and regularly update sales display areas, including window displays and merchandise in hot spots. To assist in organizing promotions to stimulate golf shop sales. Marketing. To assist with stock control and ordering, pricing and bar-coding. To collect fees and process payments in line with Club procedures, including shop purchases and green fees. To assist in organizing and running tournaments, and other events, to help make them a success, in line with club policy. To organize and control play ensuring that customers receive the best service and enjoyment during their day. To provide excellent customer service at all times. Greet members visitors in a prompt, professional and friendly manner. To follow all established shop procedures, including those for payment processing, handling, customer complaints and opening and closing. Attend meetings and contribute to golf shop ideas and policy-making as required. Perform other related duties assigned by the Professional team.

Qualifications:

Strong communication and interpersonal skills. Retail Experience encouraged. Strong customer service skills. Self driven, highly motivated and committed. Ability to work within a team environment. Strong organizational skills and high level of attention to detail. Willingness to learn all facets of the golf industry. Merchandising and inventory control experience. Ability to work in a fast-paced environment with minimal supervision. Professional attitude. Operational experience with Jonas and Microsoft Office products.

Employment Details:

5/6 day work weeks, must be flexible with hours. (Mornings, evenings and weekends based on seasonal demands) Hourly wage
Job Types: Full-time, Part-time

Pay: $16.20-$17.20 per hour

Work Location: In person

Application deadline: 2025-09-03