Job Description

Job Title: Pro Shop / Clubhouse Attendant

Location: Bancroft Ridge Golf Club, Bancroft, Ontario, Canada

About Us

: Join our team at Bancroft Ridge Golf Club, a picturesque destination nestled in the heart of Bancroft, Ontario. Our club offers breathtaking views, challenging holes, and a warm, welcoming atmosphere for golf enthusiasts of all levels. We take pride in delivering exceptional service and creating memorable experiences for every guest who visits our course.

Position Overview: We are seeking a dedicated and customer-oriented individual to join our team as a Pro Shop Attendant. As the face of our golf club, you will play a pivotal role in providing outstanding service and ensuring a seamless experience for all our guests.

Responsibilities:

- Welcome guests warmly and assist them with tee time bookings, inquiries, and purchases.

- Provide information about the golf course layout, facilities, and available services.

- Process retail transactions accurately and efficiently using our POS system.

- Maintain cleanliness, organization, and restocking duties in the pro shop, and ensuring cleanliness throughout the clubhouse.

- Strong communication skills and a commitment to delivering exceptional service to members and guests.

- Answer phone calls and respond to emails promptly and professionally.

- Monitor pace of play and coordinate with other staff members to ensure smooth operations.

- Assist with special events, tournaments, and promotional activities as required.

- Uphold high standards of customer service and professionalism at all times.

- Availability for early morning, afternoon, and evening shifts, including weekdays and weekends and holidays.

- Capacity to handle various tasks daily and lift up to 50 lbs.

Qualifications:

- Previous experience in the golf industry, customer service, retail, sales, or hospitality preferred.

- Proficiency in booking tee time reservations, managing check-ins, and facilitating transactions in the Pro Shop.

- Smart Serve Required. (Selling Alcohol in Pro Shop and Beverage Cart)

- Passion for golf and knowledgeable with golf etiquette, rules, and terminology.

- Excellent communication and interpersonal skills.

- Strong attention to detail and ability to multitask in a fast-paced environment.

- Proficiency in using POS systems and basic computer skills.

- Flexibility to work weekends, holidays, and occasional evenings as needed.

- Enthusiastic and interactive demeanour with the ability to work both independently and as part of a team.

Benefits:

- Competitive compensation + tips

- Opportunities for career growth and development

- Employee discounts on merchandise and golf amenities

- A supportive and inclusive work environment

- Access to golf course facilities and amenities (After probationary period)

How to Apply:

If you are passionate about golf and dedicated to delivering exceptional customer service, we want to hear from you! Please submit your resume and a brief cover letter explaining why you would be a great fit for this position. We look forward to welcoming you to our team at Bancroft Ridge Golf Club.

To apply, please email a cover letter and resume to:

Nick@GolfBancroftRidge.com

Job Types: Full-time, Part-time, Seasonal
Contract length: 6 months

Pay: $18.00-$22.00 per hour

Expected hours: 20 - 44 per week

Additional pay:

Overtime pay Tips
Benefits:

Company events Discounted or free food Flexible schedule On-site gym On-site parking Relocation assistance Store discount
Schedule:

10 hour shift 8 hour shift Holidays Monday to Friday Weekends as needed
Application question(s):

Can you describe your familiarity with Golf and or Golf operations?
Experience:

Customer service: 1 year (preferred)
Work Location: In person