Job Description

Have you always wanted a career in AVIATION?

SAMSIC ASSISTANCE Canada is HIRING

PRM Agents (Passengers with Reduced Mobility)

Are you passionate about teamwork and making a meaningful contribution? Do you picture yourself as someone who loves to help people?

Samsic Assistance Canada

is seeking enthusiastic and caring individuals to join our diverse and vibrant team in Calgary.

Founded in 1986,

Samsic

has expanded internationally from its origins in cleaning services to become a leader in integrated business services across diverse sectors. Now with a presence in over 27 international airports, including operations in North America,

Samsic

employs over 1,500 employees in Canada alone and a global workforce of more than 125,000 dedicated to ensuring high-quality service in aviation.

PRM POSITION OVERVIEW:

The

PRM Agent

reports to the Operations Manager and plays a critical role in assisting our airline customers and their passengers in various stages of their airport journey. As a PRM Agent you will provide excellent customer service to passengers who need special assistance.

RESPONSIBILITIES:

Assist embarking/disembarking PRMs to and from aircraft through check-in or Baggage. Assist embarking/disembarking PRMs to and from connecting flights. Implement all security and safety instructions, as per internal and external (regulation, airlines) requirements Use the required PPE (appropriate to the operation) Inspect and verify that all PRM equipment is clean/tidy and serviceable. Ensure passengers with reduced mobility are receiving the required attention and service according to SAMSIC and the airline's standards and procedures. Ensure all PRMs are transported from the check-in area to their respective flight in a safe and efficient manner. Ensure all PRMs are transported from the aircraft to the arrival hall in a safe and efficient manner. Ensure all PRMs with a connecting flight are transported safely and on time to catch their flights. Adhering to SOPs when moving PRMs inside the aircraft on an aisle chair. Comply with all federal, state, municipal, airport authority and carrier security requirements and Samsic SOPs and policies. Retain all required, work-related documentation when required. Report incidents and other events/findings in relation to security and safety.

QUALIFICATIONS:

Company Culture and Work Ethic:

We put a high emphasis on professionalism, company culture, and high standards. Our team values a positive attitude, strong work ethic, and a commitment to punctuality and attendance.

Customer Service Skills:

Excellent customer service skills with a positive, compassionate approach to assisting passengers.

Physical Stamina and Strength:

Able to lift up to 50lbs and push wheelchairs with weights up to 250lbs. Must be comfortable working on foot for extended periods and maneuvering equipment through various airport areas.

Safety Awareness:

Understanding of, or ability to learn, airport safety and security procedures, including safe transfer techniques and emergency response protocols.

Technical Proficiency:

Familiarity with dispatch software, mobile devices, and related technology for assignment tracking and communication.

Communication Skills:

Strong verbal communication skills to interact professionally and clearly with passengers, team members, and airport staff.

Adaptability and Resilience:

Ability to handle high-stress situations and respond calmly to changes in schedules or operational needs.

Punctuality and Reliability:

Dependable attendance and punctuality are essential for this role. Must be available for flexible schedules, including early mornings, late nights, weekends, and holidays.

Teamwork and Collaboration:

Willingness to work collaboratively with others, supporting a positive and inclusive work environment.
Job Types: Part-time, Permanent

Pay: $18.19 per hour

Benefits:

Company events Dental care Extended health care Life insurance On-site parking Paid time off Vision care
Education:

Secondary School (preferred)
Licence/Certification:

RAIC (Red Pass) (preferred)
Work Location: In person