Job Description

For over 20 years, Collingwood General & Marine Hospital (CGMH), Georgian Bay General Hospital (GBGH), Headwaters Health Care Centre (HHCC) and Royal Victoria Regional Health Centre (RVH) have been in partnership sharing a single Health Information System (HIS) - Meditech. This group has come to be known as the \xe2\x80\x9cRegional ITS Partnership\xe2\x80\x9d. With the implementation of Meditech Expanse, RVH has been identified by the partnership as the Lead agency providing regional Meditech support and some other key services. The primary purpose of this partnership of the four hospitals is to improve patient safety and quality of care by promoting and maintaining a one patient, one record vision in our single shared HIS. The Regional ITS Partnership has identified information and technology as key pillar to support a safe and efficient patient experience while driving clinical excellence. We are excited to further expand our team to continue the ongoing support.

We currently have four (4) Principal Trainer positions available:

• Principal Trainer (Providers) - Regular, Full-Time
• Principal Trainer (Providers) - Temporary, Part-Time
• Principal Trainer (Clinical) - Regular, Full-Time
• Principal Trainer (Clinical) - Temporary, Full-Time

SALARY RANGE: NU_08 - $43.66 - $51.37 (Hourly)

POSITION SUMMARY & ACCOUNTABILITIES

The introduction of Principal Trainers is pivotal in the Regional Digital Health Strategy and is grounded in the pillar for enhancing systems for Provider, Clinicians and Staff, aimed to drive improvement of communication between our clinical teams and improve efficiencies for workflows.

As a Principal Trainer, you will provide support for across the Regional ITS partners (Collingwood General and Marine Hospital, Georgian Bay General Hospital, Headwaters Healthcare Centre and Royal Victoria Regional Health Centre). Principal Trainers will be responsible for successful HCIS onboarding and orientation, and will provide instructor-led end user training classroom learning, including in small groups and one-on-one settings, as well as end user support. They will assess the training needs of end users during the course of training, and deliver training materials effectively using techniques for individuals with different levels of computer literacy and styles of learning. This role includes maintenance of the training environments, training materials and competency assessments.

This role provides applications support for all Regional Partner Hospitals (CGMH, GBGH, HHHC and RVH) during core business hours (Monday to Friday) regular hours and off-hours \xe2\x80\x9con-call support\xe2\x80\x9d as required. You must have access to reliable transportation and a valid driver\'s license, as travel to support all hospitals is a requirement.

RESPONSIBILITIES

As a Principal Trainer, you will:

Demonstrate Clinical Practice and Technological Proficiency

• Practice with the patient and family at the centre of your decision making, followed by clinical user workflow and satisfaction with the HCIS
• Role model positive attitude in alignment with the Regional ITS Strategic Vision and RVH Values
• Clinical Practice and Technological Proficiency
• Demonstrate knowledge of hospital staff workflows and roles to inform training and support trainees as a Meditech Expanse systems education expert.
• Encourage evidence-based practice, continuous quality improvement, scientific inquiry and research within clinical disciplines and across regional ITS partner care teams
• Have knowledge and understanding of Provincial standards and by laws (Ex: Hospitals Act), external accreditation bodies (Ex: Accreditation Canada), and clinical regulatory bodies and standards (Ex: CNO, CRTO etc)
• Demonstrate expertise in HCIS technologies and applications.
• Experience with Bedside Medication Verification (BMV), Transfusion Administration Record (TAR) and Electronic Medication Administrative Record (MAR) and/or Demonstrate knowledge of Computerized Provider Order Entry (CPOE) and electronic Provider documentation, including front-end dictation technology and applications
• Assist with application testing during system changes, new functionality testing, and upgrades as required
• Assist with application testing during system changes, new functionality testing, and upgrades.
• Demonstrate knowledge of and apply Microsoft applications, teleconferencing software (e.g. Teams), and learning development software (e.g. Camtasia, Adobe Captivate) to support and enhance training development and delivery.
• Demonstrate confidentiality regarding user and patient information

Development and Delivery of End-User Training

• Develop, maintain, and update orientation, onboarding, training curriculum, manuals, documentation, and materials for HCIS applications.
• Apply learning industry best practices and Adult Learning principles to inform training approaches for face-to-face instruction, virtual learning, and hybrid learning models.
• Prepare for and provide training to all levels of Providers and clinical staff.
• Modify instructional methods based on individual and group needs.
• Monitor learner progress and provide additional coaching as needed.
• Incorporate adult learning principles in the planning, design, delivery, and evaluation of educational programs using multiple approaches.
• Collaborate with organizational leadership, subject matter experts, and other stakeholders to create, develop, and update training curriculum and training approaches.
• Incorporate feedback from users, subject matter experts, relevant stakeholders, and training needs assessments to inform changes to curriculum, delivery, and administration procedures.
• Provide feedback to management and ITS team regarding process improvements, end-user feedback, and content gaps.

Support and Drive Clinical User HCIS Skills Development

• Encourages, promotes, and facilitates continuous HCIS learning opportunities and materials to improve Clinical practice and satisfaction within the HCIS
• Creates and maintain an environment (physical and virtual) that optimizes learning, to ensure ongoing educational opportunities on clinical practice and HCIS skills for Clinical staff
• Provides regional educational support, collaboration and training opportunities when required and/or requested by regional partners
• Acts as an HCIS educational consultant for Providers and/or Clinical Users
• Facilitates HCIS knowledge transfer, information and support in the Practice setting for Clinical Users
• Provide end-user support during new application/module go-lives.
• Provide proactive pre-/post- training support to users, including troubleshooting system issues.
• Provide daytime on-call support for HCIS application(s) as applicable
• Provide off hours on-call support for HCIS application(s) as applicable

Organizing, Planning, and Resource Coordination

• Collaborate with administrative support teams across region for scheduling and coordinating training sessions across the region
• Respond to training requests and inquiries in a timely manner
• Maintain training and resource calendars
• Manage multiple projects and tasks, and prioritize effectively.
• Collaborate across departments to manage scheduling logistics of room and resource allocation.
• Maintain training rooms and technologies: ensure appropriate technology is identified, available, and in working order.
• Provide administrative, clerical and organizational support to ITS department as needed to support Provider and/or Clinical training
• Schedule and/or attend meetings to support training program development and evaluation

Participate in Change Management

• Demonstrate knowledge of Technological Acceptance Model (TAM)
• Provides leadership in implementing changes at the user, department, organization, and regional level in the HCIS or through other IT implementations
• Consults with Clinical users on complex education needs
• Collaborates with Regional Professional Practice Committee regarding clinical user related issues, education needs and/or regional clinical initiatives as needed.
• Consult and participate in regional committee and/or councils as applicable
• Participate in Regional ITS Initiatives

Demonstrate Personal Development

• Demonstrate responsibility and independence for own professional development through ongoing education opportunities
• Liaise with external professional organizations as applicable

EDUCATION

• Undergraduate degree in clinical health profession
• Adult education certificate/degree (preferred)
• Current registration and good standing with professional college (as applicable)

TECHNICAL SKILLS

• 3 years of related training experience (healthcare environment an asset)
• Highly proficient in the use of Microsoft Office applications.
• Experience with Meditech Expanse Applications an asset
• Experience with Bedside Medication Verification (BMV), Transfusion Administration Record (TAR) and Electronic Medication Administrative Record (MAR) and/or Experience with Computerized Provider Order Entry (CPOE) and electronic Provider documentation, including front-end dictation technology and applications
• Experience with Adobe Captivate, or other video editing software for e-learning module development (preferred).

QUALIFICATIONS

• Demonstrated experience with Health Care Information Systems an asset, previous Meditech Expanse implementation preferred
• Minimum 3+ years of demonstrated training, teaching, or facilitation experience in face-to-face, virtual, and hybrid learning environments.
• Minimum 2+ years of demonstrated experience in planning and developing curriculum; designing learning experiences and lesson plans; and creating and maintaining supporting materials and documentation.
• Knowledge and application of Adult Learning principles/theories and industry best practices.
• Knowledge of professional guidelines and standards required
• Knowledge of government legislation influencing clinical practice an asset
• Familiarity with pertinent legislation related to institutional health care and clinicians
• Engaging presentation and facilitation style.
• Excellent written and verbal communication skills
• Demonstrated ability to manage change and foster an environment which promotes professional development.
• Flexible and adaptable, with proven ability to tailor instruction according to learner needs.
• Demonstrated ability to quickly learn and retain concepts, especially with regards to learning new technologies and systems.
• Excellent organizational skills, with an ability to multi-task and prioritize multiple concurrent activities.
• Proven experience working in and collaborating across a regional partnership.
• Proven ability thinking quickly to solve and trouble-shoot problems.
• Self-starter, who takes ownership of work and who is able to work autonomously.
• Strong team player who willingly seeks and accepts constructive feedback.
• Excellent English communication skills (written and verbal).

Royal Victoria Regional Health Centre