Job Description

About Us

We are AMS. We are a talent solutions business.

Working with clients across the globe, we have learned what it takes to be a high performing employer. It starts with talent; sourcing, selecting and keeping the right people in the right jobs. To do this well, you need unmatched expertise in digital innovation, and a deep understanding of the complex needs of the talent you are seeking to engage - whether that talent is external to your business or already inside it.

Taking a holistic approach to the HR value chain and to attracting and retaining a world class workforce enables business success. 10,000+ experts, across 120+ countries, speaking more than 50 languages, delivering projects for the world\'s most admired companies.

We are AMS. This is what we do. Talent is our world.

The Role

The role of a Principal Specialist in Facilities is to support the Facilities Manager ensuring the smooth running of the AMS office ensuring that all buildings are safe and fully operational, partnering with key internal and external stakeholders, including third party vendors.

This role will require an onsite presence at our Toronto office at least 3 days a week.

Key Accountabilities

Operational

• Ensure the successful operation of all AMS offices / service centres.
• Ensure that all daily Service Now queries are resolved in line with key KPIs.
• Partner with the relevant stakeholders in managing the regional property portfolio for example supporting with lease agreements, location strategy.
• Plan and coordinate office installations, maintenance works and / or refurbishments - Undertake tasks as necessary to ensure they provide high quality work environments offering the most effective use of space, such as; undertaking space planning, fit-out works and internal office moves within the premises; assisting in the management of accommodation and infrastructure services
• Ongoing planning and required activities around organising premises and building services, (e.g. obtaining Landlord and planning consents for building works, insurance and project management to deliver all required works)
• Ongoing re-active maintenance to fabric, premises and building services, to include decorative and refurbishment works
• Maintain good landlord and tenant relations and develop effective relationships with managing agents
• Organise and hold regular performance meetings with each supplier to ensure value for money service is received and monitored, quality checking, snagging and performance improvement
• Work closely with the Manager to deal with current service contract and renewals, and assisting with contract tendering for new contracts
• Working with the Manager to input into the Opex and Capex budget and forecast planning for the respective region.
• Deliver against regional Opex and Capex budgets by reviewing utilities consumption, analysing the cost control file and proactively seeking out opportunities to minimize / reduce costs.
• Completing monthly expenses, opening PO\'s and processing payments.
• Handle insurance plans and service contracts, as appropriate.
• Complete required reports within appropriate deadlines.
• Foster a culture of continuous improvement and lead/drive related initiatives across the team to increase productivity and eliminate waste.
• Lead and support on strategic Global Facilities projects focused on continuous improvement and / or business objectives.
• Handle and resolve Facilities related escalations, in a timely manner.
• Proactively identify operational risks and address / escalate accordingly.
• Ensure compliance with all local / global Health and Safety regulations as well as AMS policies and procedures.
• Accountable for meeting compliance, risk and audit standards across the offices
• Contribute and meet the key requirements to the Compliance Safeguards Standards Scorecard for the Facilities function and regional Risk Register.
• Support the recruitment and onboarding process for new team hires.
• Support the maintenance and improvements of the Facilities SharePoint site.
• Provide cover for other Facilities Team Leaders, where necessary.
• Being a key contributor in the execution of the regional location strategy working with the nominated tech provider on the governance of flexible space options and monitoring the utilization of space across our key locations. Supporting on how we can successfully communicate the strategy to engage our remote/client-based employees in region.

People

• Provide local team leadership support alongside the Manager around capacity levels/ ensuring all team members are fully trained and competent in all operational tasks, system functionality and that all SLAs and KPIs are met.

Skills & Experience

Essential

• Minimum of one year\'s experience as a supervisor or Team Leader in a Facilities or Business Operations function.
• Strong hospitality skills (customer service, adaptability, patience, flexibility, time management, professional, accountability, cultural awareness, listening, conflict resolution, networking skills and commitment).
• Being able to multitask and problem solve/troubleshoot.
• Knowledge of Facilities / Operations best practice(s) and software systems (e.g. Service Now).
• Creative mindset.
• Commercial awareness to support cost control / reduction initiatives and to deliver against budget(s).
• Excellent verbal and written communication skills.
• Technical skills.
• Excellent organisational skills and the ability to delegate tasks effectively to improve efficiencies.
• Effective coaching/mentoring skills.
• Good analytical and critical thinking
• Continuous improvement mindset.
• Enjoys helping others, has high energy, highly motivated and a positive attitude.
• Ability to meet strict deadlines.
• Proficiency with the Microsoft Office Suite, particularly with Microsoft Excel, PowerPoint and Visio.
• Able to meet deadlines and work under pressure.
• Comfortable with working with execs, senior leaders/upper management.

Desirable

• Relevant professional qualification (e.g. CFM) would be advantageous.

Other

We\'re a fast-growing, equal opportunity employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity or disability.

Please let us know of any reasonable adjustments or accommodations you require during the recruitment process by emailing our team at

Alexander Mann Solutions