Job Description

INTERNAL/EXTERNAL JOB POSTING

POSITION SUMMARY

POSITION TITLE: Contract Primary Worker

COMPETITION: 1

POSTING DATE: 2026-12-16

CLOSING DATE: 2026-01-16

JOB SUMMARY:

Reporting to the Assistant Executive Director and the Case Manager, the incumbent contributes to the management of risk by ensuring that suitable accommodation, support systems, and monitoring are in place to assist conditionally released individuals to become law-abiding citizens.

KEY RESPONSIBILITIES:

Liaise with local police, communicate with CSC Community Parole Officers and Managers, offenders, and staff at institutions (via telephone, email, letters, visits, etc.), maintain contact with community agencies and partners who provide reintegration services to assist offenders, and take reasonable steps to ensure a positive relationship with the community.

Must participate in Case Management meetings and the development of, and updates to, an offender's release plan (Community Strategy) and Correctional Plan for the duration of an offender's residency - Updates, including but not limited to identifying objectives, expectations, services and other measures that will be utilized to engage the offender in the aforementioned plans.

Develop a Resident Action Plan, consistent with the offender's Correctional Plan, with the participation of the offender and supervising Parole Officer within 30 days of the offender's arrival. The plan must be entered in OMS under CWR by the assigned staff. These are to be reviewed via

1-1 interviews with offender's weekly, biweekly, or monthly.

Provide monthly progress reports to determine whether the services are adequate, still necessary, or whether other services may be needed. The report must be discussed with the offender and supervising Parole Officer and entered in OMS under CWR.

Provide support services in the following areas: monitor and support activities against the Community Strategy Resident Action Plan and Correctional Plan, assist residents through ongoing support, in areas such as crisis management, personal or family problems, education, literacy, employment, budgeting, life skills, recreation, spiritual and cultural activities, assist residents to secure services appropriate for their needs or for public safety requirements, such as substance abuse services, income support, employment services, medical (including mental health) and dental services, provide residents a supportive group living environment through referrals, activities and facilitated monthly house meetings.

Record and incorporate pertinent information on individual residents into the resident case file. Prepare hard copy file for each resident which shall contain at a minimum, the standard case documentation identified in paragraph 4.4 and 5.7.2 of the Statement of Work.

Monitor behaviour and immediately report to a Parole Officer, the National Monitoring Centre, or a person with designated signing authority, information concerning any violation of standard or special conditions of release, or instructions issued by supervising parole officer, any significant increase in offender's risk of re-offending, and other relevant information concerning the offender's behaviour and or performance in the community.

Store and discard all offender Protected B information as per "Appendix E" of the Security Guide.

Follow provisions of CD 566-12 at the time of admission to ensure offenders are informed orally and in writing of procedures regarding personal propriety and forward personal effects as per offender or parole instructions within 30 days of termination of residency. Copies of personal effects shall be documented as per CRF policy and procedure and forwarded to CSC within 30 days of discharge.

Monitor compliance of medication logs and forward them to CSC 30 days after discharge and ensure discharge from pharmacy is completed.

Return all offender Protected B information provided by CSC within 30 days following resident discharge.

Provide training to new monitoring staff in all areas.

Train and oversee volunteer monitoring staff in partnership with AED.

Report any discrepancies or staff breaches regarding policy and procedure.

REQUIRED QUALIFICATIONS:

A bachelor's or master's degree in social work, Psychology, Criminology, Sociology is required and one year of relevant field work experience, specifically in a case management position. Preference will be given to candidates who are registered members of disciplines relevant to working in corrections and mental health.

Knowledge of local community supports and referral processes.

Knowledge of mental health and substance abuse initiatives.

Current certification in the following areas of training; Non-Violent Crisis Intervention, ASIST, First Aid/CPR & the Offender Management System.

Demonstrated successful administrative experience in a challenging environment with competing priorities, requiring quick and appropriate decision-making skills.

Highly proficient computer skills, especially word processing programs. Experience in database management an asset. Ability to learn new software packages as required.

Highly proficient in English both verbal and written. Other language proficiencies are an asset.

SPECIAL SKILLS:

Ability to interpret and articulate legislation, guidelines, and procedures.

Working knowledge of Corrections & Conditional Release Act (CCRA) and Correctional Service of Canada, Commissioners Directives.

Ability to work in a confidential, high-pressure environment and to independently set priorities and juggle many conflicting tasks.

Sense of responsibility and attention to detail.

Strong communication skills, both oral and written. Ability to respond diplomatically and sensitively using good judgment in difficult situations, and to interact professionally with all levels, internal and external to the CRF, who interact with the Assistant Executive Director.

Organizational and administrative skills to cope effectively with a heavy volume of work and provide support for ongoing projects.

DECISION MAKING:

Determine when and what the appropriate documents are to be given to the Assistant Executive Director for reporting purposes, meetings, presentations, etc.

Deciding when new information requires further action, such as distribution or verification.

Judging which inquiries to refer to the Assistant Executive Director, which to refer to other staff, and which to oversee to completion.

Determining and implementing appropriate practices and procedures to efficiently deliver services and information to residents and programs.

Interpreting legislation, policies, and procedures to determine how to best respond to inquiries.

Determining priorities within time constraints.

SPECIFICS:

12- 18 month(s) contract position to commence: March 2026

Hours will coincide with resident need but are subject to change.

Supporting offenders in the community when needed.

Assume Monitoring shifts when coverage is needed.

On call component - every other week.

Attend any additional training as required.

Wage will be discussed in interview.

INSTRUCTIONS:

Apply via email to the attention of the Assistant Executive Director before deadline.

Job Types: Full-time, Fixed term contract
Contract length: 12-18 months

Pay: $20.00-$25.00 per hour

Expected hours: 40 per week

Benefits:

Casual dress On-site parking
Education:

Bachelor's Degree (required)
Work Location: In person