Temporary may become Regular Full Time (1.0 FTE) - Until September 9, 2026
Reporting To:
Team Based Care Supervisor
Data Available:
Negotiable
Hours of Work:
7.75 hours per day, 38.75 hours per week
Shift Pattern:
Days
Exempt/Non-Exempt:
Non-Exempt
Program/Department:
Medical Home Support Program
Job Classification:
Administrative Support III
Salary Range:
$24.41 - $32.13
Closing Date:
August 18, 2025
About Us
Mosaic Primary Care Network (PCN) provides a wide range of primary health care services in the northeast and southeast Calgary communities in partnership with a group of family doctors. Our talented interdisciplinary health care teams work together to provide services that best support patient needs.
We want YOU to bring your expertise to our growing team as we continue to develop solutions to meet the needs of our local community. If you have initiative, are resourceful, engage easily in teamwork, and most importantly, want to make a difference in healthcare, we want to hear from you!
Position Summary
The Primary Care Coordinator (PCC) is an integral role in the implementation of the Patient's Medical Home, supporting member clinics by focusing on executing activities which support panel identification & management, team-based care, access, use of the EMR, and screening at the direction of the Physician member. Support is provided via a combination of onsite and remote work using EMR systems and related digital platforms.
The PCC works collaboratively with Practice Facilitators and EMR Specialists assigned to member clinics, to align PCC activities in support of clinic goals and patient outcomes.
A thorough understanding of electronic health records as well as the day-to-day operation of Physicians' clinics and primary health care is essential to this role.
Key Responsibilities
The PCC is responsible for the implementation and maintenance of clinic processes and documentation related to all areas noted below:
Panel Identification & Maintenance
Standardization of patient statuses, verification and demographics and reviews for data quality.
Conducting searches to produce panel lists. Facilitating panel review with Physicians and clinic team.
Calculating panel confirmation rates aiming for maintenance at 80-90%.
Perform outreach to patients related to their panel status.
Team Based Care
Maintains knowledge of Mosaic PCN programs and referral criteria to support Physicians and clinic staff with referrals and communication with MPCN.
Access
Ensures the collection, reporting and review of Third Next Available (TNA) data for the clinic.
Participates in quality improvement initiatives to improve timely access to care.
EMR Use
Conducts activity in the EMR according to best practices and goals of the Patient's Medical Home model.
Supports the creation and execution of searches including but not limited to vitals, lab results, external documents and ICD9 codes.
Ensures results of recent tests and procedures are available to providers (i.e., information available on Alberta Netcare).
Ensures notes from patient interactions are accurately recorded in the EMR for informational continuity.
Screening
Provides patient lists in support of achieving standards related to ASaP and other screening measures.
Initiates patient contact for screening appointments, follow ups and point-of-care reminders.
Supports opportunities for opportunistic and outreach patient screening, including helping to collect quarterly screening data.
Client Focus
Fosters high quality service with strong commitment to quality improvement, process implementation and patient-centered care.
Quality Improvement
Acts as a resource to support Physician-directed quality improvement processes.
Supports the integration of data such as HQCA and quarterly physician reports into clinical improvements.
Promotes adoption of evidence-based clinical tools, forms and procedures.
Demonstrates commitment to achieving established Patient Medical Home goals and objectives.
Promotes an environment that fosters quality improvement and safety.
Qualifications & Requirements
Diploma in a health-related discipline plus two years of experience working within a community clinic setting; or Certificate in a health-related discipline plus three years of experience working within a community clinic setting. Plus, two-three years experience of stakeholder management is preferred. Equivalent related education and experience may be considered.
Demonstrates expertise in at least two EMR Systems. Experience in Med Access, Wolf, Accuro, PS Suite &/or AVA is preferred.
Demonstrates advanced understanding of primary healthcare in Alberta. Previous experience in primary care is an asset.
Demonstrates ability to efficiently and effectively learn new systems (e.g. Electronic Medical Records).
Advanced knowledge in Microsoft Office Suite (e.g. Word, PowerPoint, Excel, Visio, etc.).
Effectively engages team members and supports team building.
Works with a high level of autonomy, attention to detail, and professionalism.
Possesses strong oral and written communication skills.
Effectively organizes and prioritizes competing demands.
Competencies
The
Core Competencies
listed below are identified by Mosaic leadership and should be demonstrated by all employees across the organization:
Practice Communication Excellence (Communication)
Effective communication with Physicians, clinic staff, patients and Medical Home Support team to support implementation and quality improvement of Patient Medical Home.
Plan and deliver oral and written communications respectfully and tactfully to make an impact and persuade an intended audience.
Build Community-Feeling (Teamwork)
Shares due credit with coworkers, display enthusiasm, and team spirit to promote a friendly group working environment.
Advocate for Patient/Client (Patient/Client-Centricity)
Able to demonstrate a high level of patient/client service delivery in a respectful and caring manner.
Understand Values of Change (Adaptability)
Open to different and new ways of doing things; willing to modify one's preferred way of doing things with a positive attitude.
Embrace Culture and Diversity (Cultural Competency)
Fosters positive attitudes towards diverse populations. gaining knowledge of different life practices and world views.
Act with Professionalism (Personal Effectiveness)
Takes personal responsibility for the quality and timeless or work and achieves results with little oversight.
Working Conditions
Occasional evening and weekend hours may be required.
Ability to travel on public transportation or valid driver's license with access to own car in good repair is required.
Why Mosaic PCN
We provide a competitive benefits package for eligible employees including: comprehensive health and dental coverage, Health Care Spending Account (HCSA) / Taxable Spending Account (TSA), a group RRSP matching program, professional development opportunities, generous vacation and other paid time off, and more!
Conditions of Employment
Successful applicants must provide proof of qualifications and a current police information check (PIC) including vulnerable search at the applicant's expense. The results of the PIC may alter or revoke any offer made by Mosaic PCN.
We would like to thank all applicants for their interest and resumes. Please note, only those candidates chosen to proceed through the selection process will be contacted. No phone calls please.
This position is part of the bargaining unit covered by a collective agreement with Health Sciences Association of Alberta (HSAA).
Beware of fraud agents! do not pay money to get a job
MNCJobz.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.