Job Description

Requisition ID: 389614
Position Number: 20072494
Posting End Date: October 8, 2025
City: Winnipeg
Employer: Misericordia Health Centre
Site: Misericordia Health Centre
Department / Unit: Ambulatory Clinic
Job Stream: Clinical
Union: CUPE
Anticipated Start Date: 10/24/2025
FTE: 0.20
Anticipated Shift: Days;Evenings;Weekends
Work Arrangement: In Person
Daily Hours Worked: 7.75
Annual Base Hours: 2015
Salary: $22.541, $23.049, $23.619, $24.219, $24.918, $25.538
Grow your career in the Winnipeg Health Region! Our team provides a spectrum of health care services through an integrated network of sites, services and organizations. We're united by a shared commitment to excellent and equitable health care.
Position Overview
Reporting to the Manager Health Services, this role functions as a key member of the Primary Health Care Team and is responsible to manage client's overall clinical visit. The incumbent performs a variety of Administrative and Team functions and acts as the client's key point of contact with their Team. This role focuses on developing and maintaining strong relationships with clients, Team members, and other professionals through direct participation in client care activities. This role is the face of a customer service system and ensures clients consistently receive responsiveness, caring, and concern. Empathy, compassion and quality are at the core of the primary care clinic's customer service system. The Primary Care Assistant must possess excellent customer service skills to assure all clients, that they are the Team's only priority during their visit. This role requires an understanding of advanced access principles and concepts to support access and patient flow within an inter-professional environment.
Experience

• A minimum of two years related healthcare experience required.
• Experience in Email and computerized calendars required.
• Working knowledge of electronic medical records (EMR) and electronic patient records (EPR) preferred.
• Demonstrated knowledge and experience maintaining medical records and filing systems, compiling statistics and processing personal health information.
• Switchboard/receptionist experience.

Education (Degree/Diploma/Certificate)

• Complete high school education, Manitoba standards, required.
• Successful completion of a Unit Clerk Course and/or a Medical Office Assistant Course required.
• Cardiopulmonary Resuscitation (CPR) training requirements for this position shall be in accordance with the Employer policy.
• A combination of education and experience may be considered.

SPECIAL TRAINING

• Cultural Safety preferred.
• Mental Health First Aid preferred.
• Nonviolent Crisis Intervention training preferred.

Certification/Licensure/Registration
Not applicable
Qualifications and Skills

• Works within MHC's core values, philosophy, vision, CQI goals, policies and procedures.
• Ability to function as an effective member of an interdisciplinary team, including collaboration, team work and good communication skills.
• Keyboarding Speed of 40 wpm required.
• Knowledge of medical terminology required.
• Proficiency in Microsoft Word, Excel and Outlook required.
• Demonstrated ability to effectively work as a team member and form respectful relationships with team members, other professionals, clients and the community.
• Excellent communication and interpersonal skills.
• Excellent command of the English language (both oral and written).
• Knowledge of other languages especially indigenous languages considered an asset.
• Respectful of diversity and values diverse perspectives and ideas.
• Ability to apply critical thinking for favorable client results.
• Demonstrates flexibility and adaptability through embracing and applying new practices to accomplish goals and solve problems.
• Knowledgeable in the fundamentals of Service Excellence, Customer Service and Cultural Safety.
• Ability to maintain confidentiality and manage private and confidential information.
• Ability to plan and organize a heavy workload, under pressure, to meet deadlines.
• Demonstrated ability to work independently, with minimal supervision and take initiative through action that favorably influences events.

Physical Requirements

• Physical health to meet the requirements of the position.
• Must be able to do moderate lifting and a moderate amount of walking.
• Must be able to function effectively in a fast-moving environment with frequent interruptions.

This position requires a current satisfactory Criminal Records Check (including Vulnerable Sector Search), Child Abuse Registry Check and Adult Abuse Registry Check as conditions of employment. The successful candidate will be responsible for any service charges incurred. A security check is considered current if it was obtained no more than six (6) months prior to the start of employment.
Please note that an employee is not permitted to hold two or more positions across the WRHA legal entity that combine to equal more than 1.0 EFT. The WRHA legal entity includes Churchill Health Centre, Deer Lodge Centre, Golden West Centennial Lodge, Grace Hospital, Middlechurch Home of Winnipeg, Pan Am Clinic, River Park Gardens, Victoria General Hospital, WRHA corporate programs, and WRHA community health services.
Interviewed candidates may be called upon to participate in a skills assessment.
Any application received after the closing time will not be included in the competition.
We welcome applications from people with disabilities. Accommodations are available upon request during the assessment and selection process.

Skills Required