Job Description

OverviewWe are looking for two prevention information assistants to receive and respond to province wide WorkSafeBC calls. As a member of the call-center, the prevention information assistant is to screen and probe for information from callers and forward calls when appropriate; monitor and maintain a variety of mailboxes and databases on a daily basis; perform a variety of support, administrative, and associated projects and duties as assigned for various departments and personnel within WES Prevention Services and other departments within WorkSafeBCHow you\xe2\x80\x99ll make a difference:You\xe2\x80\x99ll utilize your skills in office administration and customer service to assist our team.Where you\xe2\x80\x99ll workAt WorkSafeBC, we offer a hybrid work model that combines the convenience of working remotely with the dynamism of working in one of our offices, based on the operational needs of the position.In this role, you\xe2\x80\x99ll work primarily from home but will be required to work onsite in the Richmond office once a quarter.What you\'ll do

• Handle incoming phone inquiries on workplace health and safety by probing for information needed to interpret the caller\xe2\x80\x99s inquiry or concern, summarizing caller information, and communicating the information to the appropriate person for action
• Access a variety of databases and software to prioritize, record, and assign caller inquiries by following a specific set of guidelines and procedures outlined by the department
• Organize and maintain files, records, and informational materials and generate reports from various databases as required

Is this a good fit for you?We\xe2\x80\x99re looking for people who can:

• Provide exceptional customer service
• Gather relevant information from a variety of sources, including over the phone, in person, and by reading and interpreting information
• Explain information in a professional manner, both orally and in writing
• Organize, prioritize, and manage a high volume, varied workload in an environment that includes changing priorities, time demands, and frequent interruptions
• Build and maintain rapport with a variety of individuals, sometimes in sensitive or difficult circumstances

Your background and experience

• Completion of Grade 12
• Proficient use of MS Word

Important to knowBefore we can finalize any offer of employment, you must:

• Confirm you\xe2\x80\x99re legally entitled to work in Canada

WorkSafeBC\xe2\x80\x99s COVID-19 Employee Mandatory Vaccine Policy (the \xe2\x80\x9cPolicy\xe2\x80\x9d) is suspended effective January 9, 2023, however we reserve the right to re-implement it in response to changes in the public health landscape, including public health orders. We are committed to the protection, health, and safety of our employees and our Communicable Disease Prevention Program and related protocols remain in effect.Who we areAt WorkSafeBC, we promote safe and healthy workplaces across British Columbia. We partner with workers and employers to save lives and prevent injury, disease, and disability. When work-related injuries or diseases occur, we provide compensation and support injured workers in their recovery, rehabilitation, and safe return to work. We\xe2\x80\x99re honoured to serve the 2.49 million workers and 263,000 registered employers in our province.What\xe2\x80\x99s it like to work at WorkSafeBC?It\xe2\x80\x99s challenging, stimulating, and rewarding. Our positions offer diversity and opportunities for professional growth. Every day, the work we do impacts people and changes lives. What we do is important, and so are the people we do it for.Our ability to make a difference relies on building a team with a rich variety of skills, knowledge, backgrounds, abilities, and experiences that reflects the diversity of the people we serve. We are committed to fostering a welcoming, inclusive, and supportive work culture where everyone can contribute as their best, authentic self.Learn more: Discover .Our benefitsBeing part of WorkSafeBC means being part of a strong, committed team. Along with a competitive salary, your total compensation package may include vacation, optional leave arrangements, health care and dental benefits, and contributions toward your retirement pension. We also offer continuous learning opportunities, leadership development programs, and tuition reimbursement to make your career at WorkSafeBC rewarding. As a member of our team, you\'ll have access to services and benefits that can help you get the most out of work \xe2\x80\x94 and life.Learn more: Find out .Salary : $28.07/hourlyWant to apply?

• Applications are welcomed immediately, however must be received no later than 4:30 p.m. PST on the closing date.
• Please note that we will be starting assessments prior to the closing date.
• We encourage all qualified applicants to apply. If you require an accommodation in the assessment process, please email

when you submit your application.

WorkSafeBC