Job Description

What We\'ll Bring: At TransUnion, we are dedicated to finding ways information can be used to help people make better and smarter decisions. As a trusted provider of global information solutions, our mission is to help people around the world access the opportunities that lead to a higher quality of life, by helping organizations optimize their risk-based decisions and enabling consumers to understand and manage their personal information. Because when people have access to more complete and multidimensional information, they can make more informed decisions and achieve great things.

Every day TransUnion offers our employees the tools and resources they need to find ways information can be used in diverse ways. Whether it is helping businesses better manage risk, providing better insights so a consumer can qualify for his first mortgage or working with law enforcement to make neighborhoods safer, we are improving the quality of life for individuals, families, communities and local economies around the world.

What You\'ll Bring:

• Bachelor Degree or College Diploma in Computer Science or related field
• 8+ years of experience in related role.
• In-depth knowledge of IT systems & databases
• A working knowledge of Linux or Unix Operation systems, and associated programming languages.
• Must have strong oral and written communication skills.
• Advanced PC skills in appropriate Microsoft Office programs required.
• Deep Data analytic skills.
• Detail oriented.
• Strong customer service skills.
• Ability to manage multiple demands and fast paced environment.
• Ability to influence and negotiate at all levels up to & including C-Suite
• Ability to work collaboratively & cross-functionally in a matrix environment.
• Knowledge in Customer Loan Origination systems is an asset.

Impact You\'ll Make:

This position is responsible for creating and designing the best technical solution to solve TransUnion Client\xe2\x80\x99s critical business issues (CBI) using TransUnion\xe2\x80\x99s services and products. In this role, the associate will also use their subject matter expertise to provide guidance to Sales and Solutions teams. Act as a Subject Matter Expert on TransUnion\xe2\x80\x99s suite of solutions, explaining to our clients \xe2\x80\x98how\xe2\x80\x99 our products work, and how they integrate with Transunion\xe2\x80\x99s suite of products. Partner with internal TransUnion stakeholders for the development of the solution, and for the execution and fulfillment of the solution. Consult with Solutions on technical specifications for new product development.

• Provide Subject Matter Expertise to clients in positioning of our products and solutions in a technical pre-sale capacity.
• Recommend the best technical solution to our client to resolve their critical business issues and requirements based on our existing products features and functionality.
• If solution requires modifications to features or functionality, engage internal stakeholders to determine feasibility and costs.
• Responsible to work with Clients to assist in analyzing their technology environment and ability to consume our solution.
• Accountable to document the technical components of the statement of work, based on customer requirements.
• Ensure language in technical document follows uses the same nomenclature in the customer contract
• Identify any special customer requirements documented and ensure existing obligations are taken into consideration on any engagement project.
• Work with team members to support the meeting of any documented SLAs for Customers and Services.
• Advise and assist Product team on developing technical specifications to support new product development.
• Advise Management, Team Members and Sales Team about progress, problems, and activities related to the Client Engineering function as it pertains to their client\xe2\x80\x99s opportunity
• Provide support to customers via telephone, written correspondence and face-to-face meetings. This includes answering questions and assisting on solutions and issues.
• Provide leadership and guidance to other members of Strategic Operations team based on your knowledge and experience, in the form of informal and formal training, coaching and mentoring sessions.
• Create and maintain reports for management as assigned.
• Adhere to all Standard Operation Procedures and processes. Seek exceptions to the process where applicable.
• Comply with all consumer reporting, privacy and compliance requirements
• Perform other related duties as assigned.

Accommodation is available, including for applicants with disabilities, in accordance with applicable laws.

TransUnion\'s Internal Job Title: Advisor, Pre-Sale Technical Consulting

TransUnion