Job Description

Location

: 245 Fairview Mall Drive, Unit 100, North York, Ontario

Job Type

: Part-Time (18 hours/week) to start, with potential to grow into Full-Time

Reports To

: Clinical Director / Lead Practitioner

About Us

We are a well-regarded, multidisciplinary clinic specializing in neurological rehabilitation,

treating complex cases including stroke, Parkinson's, ALS, MS, traumatic brain injuries, and

other neurodegenerative or neurological conditions. Our collaborative, patient-centered

model has earned us a strong reputation across Ontario. Patients come to us not just for our

clinical excellence but for the results we consistently deliver.

Despite this, we recognize that growth and sustainability depend on more than great

outcomes -- they also rely on solid operations, strategic marketing, and practice

development.

Now, we are ready to grow beyond clinical outcomes -- expanding our digital presence,

marketing efforts, and revenue streams to better serve both our patients and our team.

Position Overview

We are seeking a dynamic and highly organized Practice Manager to take charge of the

clinic's day-to-day operations, team leadership, marketing, and business development

efforts. This role is ideal for someone with experience in healthcare administration and a

passion for driving practice growth through digital marketing, social media, and

e-commerce development.

This is a part-time role (approximately 20 hours/week) to start, with strong potential to

transition into full-time as the clinic scales and new projects take shape.

Key Responsibilities

1. Clinic Operations & Team Leadership

? Ensure the smooth daily operation of the clinic across all departments.

? Supervise and support two full-time administrative staff and one rehab assistant,

ensuring accountability, clear communication, and high performance.

? Implement and refine systems to improve workflow, scheduling, patient intake,

and billing.

? Work closely with the clinical team to coordinate practitioner schedules, patient care

pathways, and interdisciplinary case management.

? Monitor inventory, supplies, and equipment needs; coordinate maintenance and

procurement.

2. Marketing & Business Development

? Develop and execute marketing strategies to improve clinic visibility, social

media presence, and attract new patients.

? Oversee online reputation management (Google reviews, testimonials, community

engagement).

? Identify and pursue referral partnerships with physicians, hospitals, and community

organizations.

? Track and report on patient growth metrics, source of referrals, and areas for

outreach improvement.

? Maintain the clinic's website and digital platforms with support from external

vendors as needed.

3. Staff & Culture

? Foster a collaborative and positive work environment where communication and

teamwork thrive.

? Participate in and/or coordinate regular team meetings, performance reviews, and

training.

? Help integrate new practitioners smoothly into the clinic's systems and culture.

4. Financial & Administrative Oversight

? Assist with budgeting, expense tracking, and financial planning in collaboration

with the Clinic Director or accountant.

? Oversee billing processes, patient accounts, and ensure accurate documentation and

compliance with regulatory requirements.

? Generate and present periodic operational and financial reports to the leadership.

5. E-Commerce & Passive Income Initiatives

? Work with clinic leadership to plan and launch e-commerce offerings, such as

digital programs, educational content, and product sales (e.g. rehab tools, books, or

courses).

? Coordinate with designers, clinicians, and developers to bring offerings to market.

? Monitor and report on performance of digital products and recommend adjustments

for growth.

Qualifications

? 2+ years experience in healthcare, clinic, or practice management.

? Strong background in marketing, content creation, or digital strategy.

? Experience or familiarity with launching and managing e-commerce or digital

health platforms.

? Strong leadership and interpersonal communication skills.

? Proficient in EMR systems, Microsoft Office, Google Workspace, and social media

tools.

? Understanding of or interest in neurological conditions is a definite asset.

? Self-motivated, solution-oriented, and comfortable balancing strategy with

execution.

Why Join Us?

? Be part of a mission-driven team making a real difference in people's lives.

? Opportunity to grow into a full-time leadership position as the clinic expands.

? Flexible, supportive work environment with meaningful projects.

? Chance to shape not only operations but also innovative digital and e-commerce

initiatives.

How to Apply

Please email your resume and a short cover letter to info@mycompletebalance.com telling

us why you're excited to help grow and lead a forward-thinking neurological rehab clinic.

For more information on our clinic and the services we provide please visit our website at: www.mycompletebalance.com.

*Thank you to all applicants for your interest and submissions. Please note that only those selected for an interview will be contacted.

Job Type: Part-time

Pay: $25.00-$30.00 per hour

Benefits:

Extended health care On-site parking Paid time off Store discount
Ability to commute/relocate:

North York, ON: reliably commute or plan to relocate before starting work (preferred)
Experience:

Management: 1 year (preferred)
Work Location: In person