Overview:
At KPMG, you'll join a team of diverse and dedicated problem solvers, connected by a common cause: turning insight into opportunity for clients and communities around the world.
The Client Administration function is a vital part of the firm's Business Enablement Services and is focused on achieving client service excellence by delivering timely, high quality products, and encouraging an environment that increases both the staff and client experience.
What you will do:
Provide senior level administrative coordination support to a large group consisting of partners, senior managers, managers and client service teams
Schedule planning by attending manager scheduling meetings to understand staffing needs, understand client requirements, and assist in conflict resolution
Follow-up with staff on their availability and understand when they will be available, and their skills and interest
Work closely with the Group Business Manager to effectively report and analyze data and resources
Work closely with Group managers to ensure effective management of staffing resources to ensure client needs are met
Input Group staffing schedule requests
As needed, coordinate with other GTA Audit Practice Coordinators to share resources, maximizing chargeable hours, fulfilling client needs (unallocated engagements) and working as a cohesive GTA business unit
Track and approve, client service staff non-chargeable time, such as vacation, personal care, health, etc. Communicate issues to Group leadership
Ensure timely submission of time and expense reporting
Assist in the monitoring of time and expense reports for the group
Approval of, and process expense reports from all Group staff members.
Coordinate, prepare, edit and/or proofread documents such as correspondence, presentations, and reports using various software
Actively participate on the Group leadership meetings
Leverage firm processes and programs to ensure active support of the business
Coordinate meetings, conference calls, video conferences, net meetings, and events pertaining to a function or sub-function, etc., organize materials and take minutes
Assist with oversight, supervision and support of the administrative team, including, training and process implementation
Assist in Onboarding activities for the Group new hires, temporary hires, secondees, and experienced hires
Offboarding activities when someone leaves the department
Coordinate with HR/PL's and IT on logistics
Liaise with Campus Recruiting on the finalization of new campus hires, both permanent and co-op prior to staff start date
Provide learning coordination support for the group
At times, business needs arise and employees are required and agree to work beyond their normal work day or work week to fulfill the accountabilities required for their job. Likewise, people need time to devote to personal matters, and our approach to flexibility provides for this.
What you bring to this role:
College diploma or an equivalent combination of education/experience in administrative assistant skill set
Minimum 5 years administration experience
Exceptional time management skills
Strong attention to detail with an aptitude for proofreading, suggesting alternatives and making modifications
Proven ability to deal with sensitive materials with a high degree of tact and discretion
Experience with resource forecasting tools is an asset
Advanced skills with MS Office Products. In particular, Outlook, Excel, and PowerPoint etc
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